Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Voir plus
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Spoke with vetsure today reference a quote for my dog . . Customer service was excellent . Very knowledgeable about everything I asked . And made sure I knew everything I needed to know . Very patient... Voir plus
L'entreprise a répondu
Joanne Henry is a great ambassador for your company. She was efficient, friendly, concise and good humoured. It was a pleasure to talk through the things vetsure were able to offer.
L'entreprise a répondu
I’d like to thank vetsure pet insurance. As my dog has got older, she’s needed expensive medical treatment. Vetsure have been there and paid for this. No clauses that catch you out. No refusal to pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Écrit par l'entreprise
Coordonnées de contact
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Royaume-Uni
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Excellent
1 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Lovely company
Easy to sign up my two dogs, lovely helpful lady on phone who clearly loved dogs
2 juin 2026
Réponse de Vetsure Pet Insurance
Hi Karen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Hagrid and Barney's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Sophie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Ziggy Pollard's journey.
Kind regards,
Lee and The Vetsure Team
Easy to deal with.
26 mai 2026
Réponse de Vetsure Pet Insurance
Hi Richard,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Rocket's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Jeremy,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Simba and Luna's journey.
Kind regards,
Lee and The Vetsure Team
Agent was great
19 mai 2026
Réponse de Vetsure Pet Insurance
Hi Jackie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Luna and Camille's journey.
Kind regards,
Lee and The Vetsure Team
Kind and helpful
Kind and helpful, explained everything clearly and made it a smooth process to set up.
Highly recommend.
29 mai 2026
Réponse de Vetsure Pet Insurance
Hi Lisa,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Brian's journey.
Kind regards,
Lee and The Vetsure Team
Lovely people to deal with
Lovely people to deal with. Polite and explained everything easily
28 mai 2026
Réponse de Vetsure Pet Insurance
Hi Shane,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Rex's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Kerry,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Corrie's journey.
Kind regards,
Lee and The Vetsure Team
Joanne assisted me with my pet policy…
Joanne assisted me with my pet policy renewal and took the time to talk me through all the options to ensure that we got the best balance between cost and cover. A great ambassador for VetSure.
28 mai 2026
Réponse de Vetsure Pet Insurance
Hi Marcus,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bodie's journey.
Kind regards,
Lee and The Vetsure Team
Great product with loads of the options…
Great product with loads of the options like that it comes through vets - makes life easier.
27 mai 2026
Réponse de Vetsure Pet Insurance
Hi Anna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie and Joanne Where able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Poppy, Shadow, Bosco and Diego's journey.
Kind regards,
Lee and The Vetsure Team
Perfect professional and very helpful
Perfect professional and very helpful. Special thank you to Monica who took time to run through all the. Options for my little one and make sure I got the right policy. 😊
27 mai 2026
Réponse de Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of George and Morgana's journey.
Kind regards,
Lee and The Vetsure Team
The young lady on the phone
The young lady on the phone, she was lovely very informative and very knowledgeable.
26 mai 2026
Réponse de Vetsure Pet Insurance
Hi Alison,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Phyllis and Olive's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Stephen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Lilly's journey.
Kind regards,
Lee and The Vetsure Team
Reasonably priced and easy to get a…
Reasonably priced and easy to get a quoteand sign up. Recommended by my local vet so that's good enough for me.
26 mai 2026
Réponse de Vetsure Pet Insurance
Hi Annette,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Chaos and Bane's journey.
Kind regards,
Lee and The Vetsure Team
Great customer service
Great customer service. Personal touches by staff, listened to my needs, answered my queries and made me a really good offer for multi pet insurance.
15 mai 2026
Réponse de Vetsure Pet Insurance
Hi Dawn,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne and Jake where able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Ace, Luna and Raya's journey.
Kind regards,
Lee and The Vetsure Team
Easy to sort out think i may have…
Easy to sort out think i may have missed out on 5 weeks free looking at an e mail i received but i'd already sorted it!
26 mai 2026
Réponse de Vetsure Pet Insurance
Hi Karen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Your call handler made this experience…
Your call handler made this experience great. She was warm, friendly, extremely knowledgeable about the Health Plan product and made the experience very personal - rare in today’s busy market. Explanations were crystal clear, questions answered and she was also a good listener. Happy to provide me with an insurance quote on request and again able to answer questions about the product and be honest about the scope of the plan. I did not feel pushed or rushed. I felt supported, valued and guided.
19 mai 2026
Réponse de Vetsure Pet Insurance
Hi Debbie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I use Vetsure for all my cats
I use Vetsure for all my cats, and the service has always been amazing. The staff are understanding, polite and freindly and claims are dealt with swiftly.
18 mars 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Jade,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
So professional and helpful
Spoke to Vanessa multiple times bless her we arranged a call but due to a series of events I wasn't able to take her call on a couple of occasions 2e finally managed to have the call and she was outstanding professional and wonderfully helpful and kind would 100 percent recommend to anyone thank you Vanessa!!
20 mai 2026
Réponse de Vetsure Pet Insurance
Hi Helen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Husker's journey.
Kind regards,
Lee and The Vetsure Team
Rang to enquire about a quote…
Rang to enquire about a quote ...absolutley thorough service ...Great customer service ...so helpful nothing too much trouble ...explained things and took the time to go over any thing I didn't understand ...absolutley would recommend vetsure pet insurance ....spoke to ally ...absolutley brilliant !! ...thankyou!!
20 mai 2026
Réponse de Vetsure Pet Insurance
Hi Amanda,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
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