Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Voir plus
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Lisez les avis des autres
Spoke with vetsure today reference a quote for my dog . . Customer service was excellent . Very knowledgeable about everything I asked . And made sure I knew everything I needed to know . Very patient... Voir plus
L'entreprise a répondu
Joanne Henry is a great ambassador for your company. She was efficient, friendly, concise and good humoured. It was a pleasure to talk through the things vetsure were able to offer.
L'entreprise a répondu
I’d like to thank vetsure pet insurance. As my dog has got older, she’s needed expensive medical treatment. Vetsure have been there and paid for this. No clauses that catch you out. No refusal to pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Écrit par l'entreprise
Coordonnées de contact
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Royaume-Uni
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I did a quote online and within a…
I did a quote online and within a couple of hours I got a call from Vanessa...to start with I wasn't sure this was the right insurance for my cat but Vanessa was very knowledgeable and and answered all my questions. Very lovely lady. Thank you.
10 juin 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
GREAT SERVICE
I went to Vetsure after they were recommended to me. They were so helpful and very straightforward with their help. It was also a nice touch that they referred to my dog by name. Very impressed with the service I received.
3 juin 2026
Réponse de Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Petal's journey.
Kind regards,
Lee and The Vetsure Team
Always a good experience we have had…
Always a good experience we have had both our dogs insured with vetsure and every time has been brilliant it’s never good taking your dog to the vet when they are not well so taking away the financial worries is great less to stress about
28 mai 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Chris,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Spoke on the telephone to arrange cover…
Spoke on the telephone to arrange cover and everything was explained in detail
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Carrie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ozzy and Milo's journey.
Kind regards,
Lee and The Vetsure Team
Was very good
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Boo's journey.
Kind regards,
Lee and The Vetsure Team
Professional, efficient and friendly Customer Service Team
Professional, efficient and friendly Customer Service Team. Communications are always dealt with speedily. Having submitted multiple claims, I continue to be impressed (and relieved) at how quick they review and settle direct, minimising stress and anxiety. Very understanding and empathetic.
26 mai 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Julie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Bailee's journey.
Kind regards,
Lee and The Vetsure Team
Vetsure have been there when I needed…
Vetsure have always been there when I needed them most, and sent lovely thoughtful condolences with beautiful wildflower seeds, thank you 😊
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Naomi,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Tigger's journey.
Kind regards,
Lee and The Vetsure Team
No stress when making a claim
Vetsure were very quick at dealing with my claim when my cat became unwell. Between the vets and the vetsure team I was kept updated with how my claim was going. Thank you!
25 avril 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Kirsty,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Company you can trust to help you.
Always ready to answer queries on th phone. Clearly show costs of bills such as excess for old dog and other things you cannot claim for. My dog at 12 has various problems for some months. Each claim has been dealt with in around 24 hours and money paid into my account. Only dowside is that they are a little expensive but sometimes it is worth it if you have found a company you can trust.
18 mai 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Thank you
I have found the staff at Vetsure to be professional but friendly and helpful, nothing is to much trouble and they were very reassuring when I got confused.
8 juin 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Excellent website easy to navigate.
Excellent website easy to navigate.
Looking forward to being part of Vetsure.
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Joanna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Timmy and Tally's journey.
Kind regards,
Lee and The Vetsure Team
Great to talk to on the phone so
Great to talk to on the phone so. I will fully recommend you to my friends and anyone else I know who needs a great insurance for pets so thank you for all your help
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Philip,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Misty and Nico's journey.
Kind regards,
Lee and The Vetsure Team
Amazing!
Amazing!! couldn't of been more helpful. the lady i spoke to was wonderful, would highly recommend. the Customer service was 100000/10
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Elle,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Norris's journey.
Kind regards,
Lee and The Vetsure Team
Good insurance
Got this insurance from Donaldsons the vets it seems a good one but only bought it 2 wks ago
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Patch's journey.
Kind regards,
Lee and The Vetsure Team
Did a quote online and vetsure rang me…
Did a quote online and vetsure rang me within 48hour to go through my quote if I was interested in purchasing (which i was) advisor was really friendly answered my questions to best of his knowledge and had an overall nice calm manner, hopefully in the future I have no problems if needed
26 mai 2026
Réponse de Vetsure Pet Insurance
Hi Kyra,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Tilly and Lola's journey.
Kind regards,
Lee and The Vetsure Team
Very positive experience
I called Vetsure to insure my cat, so everything was done on the telephone, such as choosing an suitable plan, setting up an account etc. I asked a few questions, and they provided very substantive answers.
19 mai 2026
Réponse de Vetsure Pet Insurance
Hi Elena,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Milly's journey.
Kind regards,
Lee and The Vetsure Team
Great customer service informative and…
Great customer service informative and helpful to ensure we have the right policy for our needs
3 juin 2026
Réponse de Vetsure Pet Insurance
Hi Samantha,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Daisy's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Squirt and Tinkerbelle's journey.
Kind regards,
Lee and The Vetsure Team
Friendly staff
Friendly staff. Clear explanations of different levels of insurance - going through each one & what they cost. No pressure selling just a well informed choice.
26 mai 2026
Réponse de Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Willow's journey.
Kind regards,
Lee and The Vetsure Team
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