Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Voir plus
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Spoke with vetsure today reference a quote for my dog . . Customer service was excellent . Very knowledgeable about everything I asked . And made sure I knew everything I needed to know . Very patient... Voir plus
L'entreprise a répondu
Joanne Henry is a great ambassador for your company. She was efficient, friendly, concise and good humoured. It was a pleasure to talk through the things vetsure were able to offer.
L'entreprise a répondu
I’d like to thank vetsure pet insurance. As my dog has got older, she’s needed expensive medical treatment. Vetsure have been there and paid for this. No clauses that catch you out. No refusal to pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Écrit par l'entreprise
Coordonnées de contact
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Royaume-Uni
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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Polite and helpful
22 juin 2026
Réponse de Vetsure Pet Insurance
Hi Daniel,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ziggy's journey.
Kind regards,
Lee and The Vetsure Team
Very easy from start to finish
Very easy from start to finish. Good price as well as good cover for my puppy.
22 juin 2026
Réponse de Vetsure Pet Insurance
Hi Melanie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Chris's journey.
Kind regards,
Lee and The Vetsure Team
Friendly
Friendly, helpful staff who explain carefully and don't push you to make a decision.
16 juin 2026
Réponse de Vetsure Pet Insurance
Hi Kathleen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally and Monica where able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
They are not just there for your pet…
They are not just there for your pet they are also there for their customers too and friendly and helpful
22 juin 2026
Réponse de Vetsure Pet Insurance
Hi Shaun,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I booked an appointment at Pet vets in…
I booked an appointment at Pet vets in balby , they sent a link to fill out a form online it was quick and Easy. My kitten had his injection got chip and got his flea and worm treatment and it didn t cost anything as everything was covered
22 juin 2026
Réponse de Vetsure Pet Insurance
Hi Bernadette,
Thank you so much for taking the time to leave a review. We’re delighted to hear you’ve had a positive experience with gaining the treatment you needed from your vets.
We hope Oreo is doing well.
Kind regards, Lee and The Vetsure Team
Great customer service.
Just signed up with these and found the link from my vets was not working to well so gave them a call. Spoke to Vanessa who was so lovely and helpful, amazing customer service. In a quick 10 minute call she had me all set up and ready to go covering our new little puppy for all her needs. Thank you.
13 juin 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Martin,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I have only recently insured my dog…
I have only recently insured my dog with vet sure
the girl I spoke to on the phone was reeally polite and very helpful
Thankyou
22 juin 2026
Réponse de Vetsure Pet Insurance
Hi Vivienne,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bumble's journey.
Kind regards,
Lee and The Vetsure Team
Service i received was superb
Monica was so knowledgeable and helpful. I can highly recommend Vetsure for Pet Insurance and you also receive a Discount if you take out their Pet Health Plan aswell.
19 juin 2026
Réponse de Vetsure Pet Insurance
Hi Karen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bo's journey.
Kind regards,
Lee and The Vetsure Team
Very Good caring staff service today
Very Good caring staff service today !
Made me feel part of it and my Dog 🐕 “Cash” !
18 juin 2026
Réponse de Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Cash's journey.
Kind regards,
Lee and The Vetsure Team
Spoke to Monica today to set up health…
Spoke to Monica today to set up health plan and pet insurance for my Labrador Kasey. Monica was totally professional, knowledgeable and above all friendly, a truly great experience. Monica is a definite asset to the Vetsure group.
18 juin 2026
Réponse de Vetsure Pet Insurance
Hi Brian,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Kasey's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Smudge and Honey's journey.
Kind regards,
Lee and The Vetsure Team
Excellent
Everything was explained so well, no hard sell and Vanessa was so nice and helpful.
17 juin 2026
Réponse de Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Spot's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Errol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Yoda's journey.
Kind regards,
Lee and The Vetsure Team
Very professional
Very polite, professional and helpful. On the phone advised me clearly and the adviser was a joy to communicate with. I would highly recommend.
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne and Hilary where able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Finley's journey.
Kind regards,
Lee and The Vetsure Team
Helpful
Unfortunately I can't remember the ladies name, she was very helpful and explained everything to me. I would recommend to others
8 juin 2026
Réponse de Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Emma,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Cookie's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Gary,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Eddie's journey.
Kind regards,
Lee and The Vetsure Team
on the phone they say it all sounds…
on the phone they say it all sounds fine but then you get an email that it’s been declined
26 mai 2026
Réponse de Vetsure Pet Insurance
Hi Lucy,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with the outcome of your claim, and we appreciate how upsetting this can be, particularly during what is often a stressful time.
While we always strive to support our customers wherever possible, we must assess claims in line with the terms and conditions of the policy. Unfortunately, this means there are occasions where we are unable to provide cover.
We understand that you do not wish to discuss your claim further. However, if you have any questions or if there's anything else we can help with, please don't hesitate to get in touch with us directly.
Kind regards,
Lee and the Vetsure Team
Very clear and knowledgeable CS rep who helped me
Iseult. is a very competent and helpful person. She was very precise in answering my questions, regarding renewing Julio's policy.
Eloquent and clear voice who clearly enjoys her role, this comes through on the way she speaks and responds. Thank you, Iseult
11 juin 2026
Réponse de Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Julio The Hoon's journey.
Kind regards,
Lee and The Vetsure Team
Super quick and helpful
9 juin 2026
Réponse de Vetsure Pet Insurance
Hi Jenna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Pink Paws and Baby Bean's journey.
Kind regards,
Lee and The Vetsure Team
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