Wevoice Avis 

167
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

HARRIS YOUR CONSULTANT PUT ME AT EASE I UNDERSTOOD ALL HE SAID TO ME ,UNLIKE THE PREVIOUS LADY WHO PASSED ME TO HIM .I COULD NOT UNDERSTAND HER VERY POOR ENGLISH YOU SHOULD ENSURE YOU EMPLOY PEOPLE W... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Jenny was so very helpful to my issue wish could always talk to her when I have and problems wlth internet service lost etc she is a very nice person thank you

L'entreprise a répondu

Noté 4 sur 5 étoiles

The staff are very helpful, particularly Harris and Jenny who work very hard to try and make transition to WeVoice as trouble free as possible. For me, the transition was so complicated and would n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My call to customer service was answered very quickly and even though I wasn’t expecting my problem to be solved today, the agent, David was very helpful and made me feel like a valued customer. After... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de télécommunications

Écrit par l'entreprise

We Voice have been in the marker for past 4 years as a provider of business & consumer tele products and services from all the leading networks and telecommunication providers. We integrate anything from mobile telephony, VoIP, business broadband and data hosting to software for security and productivity into tailor-made seamless solutions. We have eight sales and technical support centres around the UK and we’re growing fast. Customers choose us because our knowledgeable associates always recommend the products that best meet the needs of our customers, solving problems rather than just selling specific products. We can do this because we offer a huge choice of providers and brands in every category, at market-leading prices.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

167 avis

5 étoiles
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A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,5

Tous les avis

(167)

100 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Do not trust this Company!

Do not trust this Company!
This Company contacted me out of the blue saying they were from O2. They said they could get me a cheaper broadband deal. They later said they were We Voice and worked with all the big companies. I was paying about £18 pcm for broadband, they offered me a deal for £16.20 a month, 36 month contract. They have a very persuasive sales team and I'm deaf so rely on my hearing aids. I asked them about the cooling off period, they said it wasn't available with this deal. I told them that was the law and they said OK then we'll offer it. They also tricked me into providing them with an access code, they said was sent by them, but when I checked it was from O2, so fraudulently accessing my account! When I did check I could get a better deal for £8pcm from several providers. I emailed them and spoke to them on the phone to cancel the contract on the 14th November and yesterday had an email from them saying they were implementing the standing order. I phoned them and emailed them again and of course they were charming on the phone, BUT if I hadn't have checked they would have taken the money from my account. These people tell blatant lies and can't be trusted, I have recordings of all the telephone conversations (because I'm deaf) I shall take legal action if they ever try to take money from my account!

On 23rd February 2025 they had taken my previous review down (see above) as I hadn't contacted them to answer some more questions? - This was a cunning ploy to remove negative feedback. Do not deal with this company!

23 février 2025
Avis spontané
Noté 5 sur 5 étoiles

So far so good

So far so good

19 février 2025
Avis spontané
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Réponse de Wevoice

Thank you for your feedback! We're glad to hear you're having a good experience so far. If you ever need any assistance or have any suggestions, feel free to reach out to our Customer Service Team. We're here to help!"

Noté 1 sur 5 étoiles

Just avoid them.

My husband was cold called by this 'company'. He was drawn in to going with them but then realised he hadn't been sold a very good deal, at all. He called them a couple of days later to cancel. He was told someone would call him back, they didn't. He called them again to cancel. He was met with hostility and even threats to disrupt his current service as they told him they had his PAC number! Under UK law we are entitled to a 14 day cooling off period, this company said he will have to pay - he wasn't even with them, it had only been a matter of days. He is not paying them anything and he us staying with a reputable company now.

18 janvier 2025
Avis spontané
Noté 3 sur 5 étoiles

I do not recommend this company

I was cold called by this company in October advising me that my contract with O2 is due to expire. They had all my details (what kind of package I was on, how much I was paying for it etc, information that only my provider at the time should of known). They made me think they are with O2 and I renewed my contract with them to only find out later that it was a completely different company using O2 network. Since joining them, I've been going through my 5MB data like fire and last month my bill was £140 because I needed more data to take me through the month and therefore I removed the spending cap on my account (big mistake). With these guys, I actually managed to spend 2MB in one day somehow and they have charged me £65 for it. Bear in mind that I had the same amount of data with O2 (5MB) and used to last me a whole month.
This month, it’s happened again, I used 4MB of data from 1st to 13th and I got a notification yesterday to say so, a day later I have no network connection because I apparently used my leftover 1MB in 24hrs although I’ve been home all day yesterday connected to my wi-fi and only used my phone today for gmaps to get me to a place 20 mins away from home.
I have been on the phone today with their customer service to buy more data because I need it yet again to take me through the month and have finally gotten some positive results. They have added unlimited data to my account at no extra charge for the rest of the month.
Allot still does not make sense but at least I won't get another £140 bill this month as well.
It has been a painful 2 months with We Voice and an added stress that I have not had to experience with other phone & internet providers so far.

10 décembre 2024
Avis spontané
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Réponse de Wevoice

Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges and frustrations you’ve faced over the past two months with your account. This is certainly not the experience we strive to provide to our valued customers.
We take matters of clarity, transparency, and trust very seriously. While we aim to provide competitive services, it is clear that there has been a misunderstanding during your transition to We Voice, and we deeply regret any confusion caused during this process.
Regarding your data concerns, we’re glad to hear that our customer service team was able to offer a resolution with unlimited data for the rest of the month. However, we understand that this situation has caused unnecessary stress, and we are committed to ensuring this doesn’t happen again.

Noté 5 sur 5 étoiles

Very Helpfull with lots of…

Very Helpfull with lots of consideration.

9 décembre 2024
Avis spontané
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Réponse de Wevoice

Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and considerate. Providing attentive and thoughtful service is our top priority at We Voice, and it’s wonderful to know we were able to meet your expectations.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!

Thank you for choosing We Voice!

Noté 5 sur 5 étoiles

10/10 service

10/10 service

27 novembre 2024
Avis spontané
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Réponse de Wevoice

We're so glad we could exceed your expectations. We're here for you anytime you need us!

Noté 5 sur 5 étoiles

Thank you we voice!

I recently took a mobile sim only deal. Cheaper than any other quote I’ve had and the service was great

27 novembre 2024
Avis spontané
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Réponse de Wevoice

Thank you for your valuable feedback

Noté 5 sur 5 étoiles

Excellent service!

26 novembre 2024
Avis spontané
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Réponse de Wevoice

Thank you so much for your kind words! We're thrilled to hear you're happy with our service. If there's ever anything more we can do for you, don't hesitate to let us know!

Noté 5 sur 5 étoiles

Excellent service from Mike

Hi, Mike has been very helpful and professional and easy to talk to with a friendly manner.

4 novembre 2024
Avis spontané
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Réponse de Wevoice

Thank you so much Margaret for your kind words! We're thrilled to hear that Mike provided you with friendly, professional, and helpful service.
We pride ourselves on creating a positive experience for our customers, and it’s great to know Mike delivered on that promise.
If you need any further assistance, please don’t hesitate to reach out!

Noté 1 sur 5 étoiles

Pretends to be other phone providers

Called my Daughter pretending to be 02, renewing her contract. After much digging & speaking with O2 fraud (who advised to close her number/account & restart completely), she had to change phone providers & bank card details. However even after a month of trying to get this despicable company out of our lives she has just had an email to say they are going to start taking money from her account. This is a disgrace & OFCOM will be getting a VERY strongly worded letter!

15 juin 2024
Avis spontané
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Réponse de Wevoice

Karin Flower,
We’re truly sorry to hear about the distressing experience your daughter has faced due to fraudulent activity and the ongoing issues with her account. Customer security is paramount to us, and we deeply regret the inconvenience caused.

To resolve this promptly, please provide the affected account or mobile number, a copy of the email about pending charges, and any reference numbers from prior correspondence with our fraud team. This will help us ensure the account is fully deactivated and any unauthorized charges are addressed.

We also recommend confirming that all direct debits linked to the account have been canceled with her bank.

Our team is committed to resolving this issue swiftly and transparently. We truly appreciate your patience and will remain in close contact to ensure a satisfactory resolution.

Noté 1 sur 5 étoiles

Company pretends to be o2 :(

Called my Daughter pretending to be 02, renewing her contract. After much digging & speaking with O2 fraud (who advised to close her number/account & restart completely), she had to change phone providers & bank card details. However even after a month of trying to get this despicable company out of our lives she has just had an email to say they are going to start taking money from her account. This is a disgrace & OFCOM will be getting a VERY strongly worded letter!

11 juillet 2024
Avis spontané
Logo de Wevoice

Réponse de Wevoice

Karin Flower,
We’re truly sorry to hear about the distressing experience your daughter has faced due to fraudulent activity and the ongoing issues with her account. Customer security is paramount to us, and we deeply regret the inconvenience caused.

To resolve this promptly, please provide the affected account or mobile number, a copy of the email about pending charges, and any reference numbers from prior correspondence with our fraud team. This will help us ensure the account is fully deactivated and any unauthorized charges are addressed.

We also recommend confirming that all direct debits linked to the account have been canceled with her bank.

Our team is committed to resolving this issue swiftly and transparently. We truly appreciate your patience and will remain in close contact to ensure a satisfactory resolution.

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