Wifinity Avis 7 427

I spoke to James it was just before 7pm on Friday, he was super helpful and resolved the problem, really liked his style, personable and relatable

The customer service was wonderful when I had tech issues. Katie in particular really helped and fixed my problem very quickly! I wasn't expecting it and I am pleasantly surprised. :)

So great experience with Lily. Very helpful. She phoned me up and sorted out the problem. Still pretty slow to be honest, so if you are judging Wifinity on the speed at Parkdean, it's more like a 1 star. But none of that is Lily's fault. She was great, and it is at least a bit faster then the free one. Thanks Lily!

Sophie was great explained everything very clearly so I could understand and got internet working very quickly.She stayed on line until I had loaded everything and got into the sky app. Well done Sophie

Had a great experience with Katie. Quick, helpful and good communication as well as great customer service. Thank you very much!

I cannot fault the wifinity service. Connection is easy and the speeds / connections are flawless.

Even when cancelling (I use this service when I am on courses) it is super easy. I clicked the online chat assistance and Sophie was there within seconds. Really helpful, professional and my request was dealt with within a max time of 5 minutes. No waiting around at all!

This is why I continue to use this service when I can.

Very good service when trying to pause the wifi. Katie was great.

This internet was not welcomed by myself, but forced to have it installed, I still use my original set up from a private company due to poor connection to printer and buffering that should not exist with Wifinity

Call centre waiting time was very short and open until late - surprising by today’s standards! I got through to Katie who quickly helped me cancel my service as I use Wifinity periodically when away from home.

Katie was very helpful tonight and stayed on the line to make sure I was sorted with my device.

Katie was very helpful and resolved my issue very swiftly.

Polite and helpful. Thanks.

Katie is really so professional today with my problem, so quick and to the point in explaination.

Worst connection. Not one but two parkdean campsites I’ve stayed on in the last weeks and the internet has been shocking. Called up to be told both times, it sounds like the router in the caravan needs an engineer to visit unfortunately by the time they get there your holiday will be over. No help what so ever. Spoke with Ellie first at least she tried to reconfigure the router but this didn’t work. Apparently there has been and issue on Pendine sands for over 12 months. Now on Skipsea sand called and spoke with Elisha who said she had only been there 2 months and wasn’t trained to reconfigure the router asked to be put through to someone that could to be told the only reason Ellie was able to do it is because she got a promotion to the technical team & no longer worked on customer support so I couldn’t be transferred to anyone. Was then promised a callback from someone in technical support to try and sort the issue. It’s now been 24 hours and still waiting. 2026 and still can’t get an internet signal. Avoid at all costs

I spoke with Gem as I couldn't get logged in at a station I'm visiting and she had me up and running in minutes. Very friendly, great service. Thank you!

Great customer support. Huge thanks to Andrea who looked after me today - very quick and efficient assistance provided!

Called to request refund due to poor communication from Parkdean. Spoke with Sophie. What a lovely lady. Spoke in a calm and friendly way and resolved my query immediately. Thank you so much.

Great service and resolved my problem within a few minutes

Andrea was calm and patient with me when i lost all my channels. She got me back up and running in no time. Great service. Thank you.

Sophie, was kind, empathetic and understanding, she explained fully what was going to happen and actioned it straightaway. Her product knowledge was excellent.