Wifinity Avis 7 427

Rang up to cancel as no longer required. Customer service agent Gem was very helpful and quick to deal with my request. Very cheery as well which is always a positive and no awkward questions about why I want to leave.

The helpline staff - James and Lily were fantastic. Unfortunately they could not increase the speed of the wi-fi where I was at but the helpline service was great - you cannot mend something that cannot be mended. I have used Wifinity wi-fi at other Park Dean sites and it has usually worked. Not meant to be this time BUT I cannot fault the staff and service.

Thank you.

Dr Sylvia Davies

Had to cancel my subscription due to move and dealt with Ellie from customer services. She was polite efficient and very professional!! Well done wifinity. Great service and will use again..

Yes Katie was very vert helpfully

Excellent support from Elisha at 10pm last night to fix our connection problem - great service

Lily is helpful and was really patient to us.

I had good experience with Katie. I really needed the internet to complete my assignments and she dealt with my issue and sorted it within 10-15mins. I’m really grateful for her help 😊

Many thanks to Elisha for great service!
She was able to ensure that we were able to renew our account very quickly with the minimum of fuss.

I spoke with James today regarding problems with my broadband connection, I found him to be very friendly, polite and helpful.

James was very quick to respond. He was polite and helpful and provided the information I needed. Brilliant service all round.

The customer service from James was great

Katie was very helpful and resolved my issue within 10 minutes, very nice to speak to and helped me when i thought the office would be closed. Thank you !

The service operator, Gem was incredibly helpful. Despite my administrative error she was extremely helpful sorting out my request efficiently. Furthermore, she went out of her way to talk to her manager on my behalf.
Her customer service was a credit to her company.

I rang for help in connecting my phone, laptop and TV. Initially I spoke to a gentleman who unfortunately I didn't note his name but he was very patient and helpful. I then rang back as I needed further help connecting to my laptop and TV. I spoke to a young lady named Sophie, who was also extremely helpful, patient and calm talking me through the process. This has made a huge difference as she did not rush me through any of the set up steps as she was aware I am of a certain age and this technology is not easy for a person of my age to navigate their way through without help, patience, understandment and respect without feeling a nuisance. Well done to both of these Infinity staff and sorry I did not note the name of the gentleman I Initially spoke to. I hope Infinity give them some kind of accolade in recognition of my experience.

Bilal was a great help to me today and resolved my problem very quickly thanks again

I would like to thank Elle for halp she was fantastic help to a not IT person

What a pleasure talking to Karima this afternoon
Very knowledgeable and helpful. Still a connectivity issue to solve I hope I speak to her again when I next phone
Thank you Karima
Vivienne

Karima was very knowledgeable helpful and polite.

Karima really helped me , I had a very quick and easy experience