Purchased an EV this week and the support, process and price point were excelllent. Great advice and never felt pressurised in the process which can happen elsewhere. Would recommend to others.... Voir plus
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I am very pleased with the new Kia EV3 that I’ve bought from Acorn Kia St Helens. I secured it online, viewed it the next day and then drove it away the next day - excellent service Nothing was to... Voir plus
We were allowed to look around available cars without as sales agent jumping straight on us to allow us to view all options with no pressure. Once we wanted to speak to a sales agent process wa really... Voir plus
L'entreprise a répondu
From the initial booking of my service to collecting my car following the service was a good experience. The reception desk ladies were extremely helpful, friendly and very professional, Leslie was t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire Kia
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
- Service de leasing automobile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Coordonnées de contact
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Royaume-Uni
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Excellent
4 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Kia service
Had a car service at Kia Burntwood which I purchased for first two years when I purchased the car last year.
Friendly staff from start to finish & they kept me updated to when car would be ready for collection.
Overall a good experience.
10 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Paul, for your wonderful feedback. We're thrilled to hear that you experienced excellent service from our friendly and professional staff. We strive to go above and beyond for our customers and ensure satisfaction throughout your ownership journey. If you need any further assistance or have questions, please don't hesitate to reach out. We appreciate your support. Take care and have a wonderful day.
Dealt with my phone connectivety…
Dealt with my phone connectivety brilliantly. The service dept. are superb
11 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Mrs Lovatt, for your wonderful feedback. We're thrilled to hear that our service department was able to assist you with your phone connectivity. Our friendly staff are dedicated to providing reliable and quality customer service, and it's great to know that you felt supported throughout your experience. We truly value your satisfaction and are here to help with any future needs. Your trust means a lot to us, and we look forward to serving you again
Réponse de Acorn Motor Group
Thank you, for your wonderful feedback. We're thrilled to hear that you experienced excellent service throughout your journey with us. Our friendly staff are dedicated to providing a pressure-free environment and ensuring your satisfaction. We take pride in our commitment to quality and aftercare, supporting you every step of the way. Your trust means a lot to us, and we look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out.
PCP …
I tried to to do a give car back he the short answer is yes you can. Went off to see someone came back and said the difference of what you owe and the value of the car is about £5000.
I went home and the other day saw in news that the niro EV I'll or has been discontinued what does that mean to me on a PCP were the valve of car will deprecated quicker..
1 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Hi Cecil, thank you for your review. We're glad to hear you found our process straightforward. We understand your concerns about the value of the Niro EV and how it may affect your PCP agreement. Our friendly staff are here to help you navigate any changes and ensure you have a smooth experience. Your satisfaction is our priority, and we appreciate your trust in us. We have passed your comments on to a member of the team who will contact you. Hope you have a good day.
Used the acorn motor group for a few…
Used the acorn motor group for a few years now and cannot find any fault great service all round
4 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you for your wonderful review. We're thrilled to hear that you've enjoyed our excellent customer service and found our team to be reliable and friendly. Your satisfaction is our top priority, and it's great to know we've met your expectations over the years. We pride ourselves on providing a pressure-free environment and strong aftercare support. If you ever need assistance, we're here to help throughout your entire ownership journey. We appreciate your trust in us and look forward to serving you again. Take care and have a great day.
Car purchase
Helpful, friendly amd knowledgeable service from Jenna who really helped us when buying our new car.
5 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Tom, for your wonderful feedback. We're thrilled to hear that Jenna provided you with helpful and friendly service during your car buying experience. Our team are dedicated to ensuring a smooth and pressure-free process, and it's great to know we met your expectations. We pride ourselves on our knowledgeable staff and commitment to customer satisfaction. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car.
The staff were welcoming and friendly…
The staff were welcoming and friendly especially the women behind the desk who's name I have forgotten sorry...she was great ,talking me through the procedure
I was offered a coffee when i arrived and they even had a well stocked soft drink fridge at my disposal
The car was looked after
MOT and service
Washed and valeted
Great service
I would definitely recommend 5 star service....thankyou .
3 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you for your fantastic review, Rose. We are delighted to hear that our friendly staff made your visit enjoyable and that you appreciated the complimentary coffee and well-stocked soft drink fridge. It’s wonderful to know that your car received excellent care with our MOT and service, along with a wash and valet. We pride ourselves on providing a pressure-free environment and outstanding customer service, and your feedback truly reflects our commitment to quality and customer satisfaction. We look forward to welcoming you back soon and continuing to support you throughout your ownership journey. Take care and have a great day.
Réponse de Acorn Motor Group
Thank you, Norman, for your fantastic review. We are delighted to hear that our friendly and professional team provided you with a smooth experience. Our commitment to excellent customer service and knowledgeable staff is what sets us apart, and it’s wonderful to know you felt valued and supported throughout your visit. Your satisfaction is our priority, and we take pride in our strong aftercare commitment. We look forward to assisting you again in the future and ensuring your continued happiness with your vehicle.Take care and have a great day.
Useless
I booked a service and MOT, but two days later they sent an email telling me that it had been cancelled. No apology, no explanation, no offer of an alternative date. It seems that they don't want my money.
3 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Dear Alan, I sincerely apologise for the cancellation of your service and MOT. This experience does not reflect our commitment to quality customer service, and I appreciate you bringing it to our attention. We value your trust and want to make this right for you. Please reach out to us directly on 01744 411777 so we can discuss alternative dates and ensure a smooth experience. Alternatively e mail customercare@acorn-group.co.uk Your satisfaction is our priority, and our friendly staff is here to help. Thank you for bringing this to our attention.
Excellent service and good…
Excellent service and good comunication. Couldn't fault it.
1 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Micheal, for your wonderful feedback. We're thrilled to hear that you experienced excellent service and good communication. Our friendly staff are dedicated to providing a pressure-free environment and ensuring your satisfaction. We truly value your trust and are committed to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out. We look forward to serving you again.
Xceed Service
Xceed in for third year service today great to see the video walk through underneath the car and talking through the experience excellent customer care from Brad and Susi - husband said the free coffee was nice also and on time a bonus well done Acorn Motors
1 juin 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Tracy, for your fantastic review. We are delighted to hear that you had such a positive experience with our team, particularly with Brad and Susi. It's wonderful to know that the video walk through and our commitment to customer care made a lasting impression. We strive to provide reliable and pressure-free service, so we're pleased you enjoyed the complimentary coffee and timely assistance. Your satisfaction is incredibly important to us, and we look forward to supporting you throughout your ownership journey. Take care and have a wonderful day.
My car went in for a service and mot
My car went in for a service and mot, on arrival staff were very helpful and guided me where to leave my car. The receptionist was brilliant and explained everything to me. Not being a mechanic myself when I went to collect my car I asked the mechanics some questions, they were very helpful and stopped what they were doing to answer and explain the things I asked, which made me happy that they took the time to do this. All the staff were brilliant and very pleasant, cannot fault anything. 😊
29 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Jayne, for your fantastic feedback. We're delighted to know that our friendly staff provided you with excellent customer service and took the time to answer your questions. Our team are committed to ensuring a smooth and stress-free experience for all our customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. We look forward to supporting you throughout your journey with our reliable aftercare. Have a wonderful day.
New Motobility Car from Acorn
picked our new Mobility car up we were greeted and treated very well by the staff had a nice coffee and the hand over went very smooth and easy with Jenna our sales representative everything was explained clearly and we left with a amazing new Kia Sportage Thank you Jenna and the Acorn team .
28 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Diane, for your wonderful review. We are thrilled to hear that your experience picking up your new Kia Sportage was smooth and enjoyable. Our team, especially Jenna, is dedicated to providing excellent customer service in a friendly and pressure-free environment. We truly appreciate your kind words and want you to know that we are here to support you throughout your ownership journey with our reliable aftercare. If you have any further questions please feel free to reach out . Take care and enjoy your new car, happy driving. Have a fantastic day.
Went to look at a car
Went to look at a car, Chris came out to see if we needed any help, went through the spec and features of the car we came to view, Chris was courteous and was there when we need any questions answered. During our visit Chris wasn’t pushy and we did purchase the car.
25 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Claire, for your fantastic review. We're delighted to hear that Chris provided you with excellent customer service in a pressure-free environment. Our friendly staff is dedicated to ensuring a smooth and transparent car-buying experience, and it's wonderful to know you felt supported throughout your visit. We truly value your trust in us and remain committed to offering quality aftercare as you enjoy your new vehicle. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
A straight forward speedy process with…
A straight forward speedy process with competent professional staff and good customer service
26 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, David, for your fantastic feedback. We're delighted to know that you experienced a straightforward and speedy process with our knowledgeable and friendly staff. Our commitment to providing excellent customer service ensures a smooth and pressure-free car-buying experience. We truly value your trust and are here to support you throughout your ownership journey with reliable aftercare. If you have any questions or need assistance, please feel free to reach out. Your satisfaction is our priority. Take care and have a great day.
Good Service-but no response for detailed bill.
2 year Service on my Kia Sportage all carried out ok.,car collected and returned promptly-----but have now sent 2 e-mails,requesting a detailed invoice of work carried out,as I haven't yet received an invoice?
All ok. now---invoice just received via e-mail-thank you.
21 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you for your feedback, Derek. We're delighted to know that your service was completed smoothly and that your car was collected and returned promptly. We sincerely apologise for the delay in sending your invoice and appreciate your patience during this time. Our friendly staff is dedicated to providing reliable aftercare and excellent customer service, so if you need any further assistance, please don't hesitate to reach out. Take care and have a great day.
Réponse de Acorn Motor Group
Thank you for your wonderful feedback. . We're thrilled to hear that you found our team efficient, helpful, and friendly. Our knowledgeable staff is dedicated to providing a pressure-free and reliable experience. We pride ourselves on our commitment to quality customer service and aftercare, ensuring that you feel valued and supported throughout your ownership journey. Your satisfaction is our priority, and we appreciate your trust in us. If you need any further assistance, please don't hesitate to reach out. Take care and have a great day.
The service was excellent and the staff…
The service was excellent and the staff very friendly and knowledgeable.
The right balance was struck between giving information but not overpowering.
First class
19 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Stuart, for your wonderful feedback. We're thrilled to hear that you experienced professional service from our friendly staff. Our team is dedicated to providing a pressure-free sales environment and ensuring a smooth, transparent car-buying experience. Your trust is invaluable to us, and we are committed to offering reliable support throughout your ownership journey. Your satisfaction is our top priority, and we truly appreciate your recognition of our efforts. If you need any further assistance, please don't hesitate to reach out anytime. We're looking forward to your next visit with us. Take care and have a great day.
Excellent quality and very helpful staff.
Very knowledgeable
Open to any questions and very professional. Pleasure to deal with.
21 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Nigel, for your wonderful feedback. We're thrilled to hear that Alex made your car-buying experience so enjoyable. Our team is dedicated to providing excellent customer service in a pressure-free environment, and it's great to know we succeeded. We appreciate your trust in us and are here to support you throughout your ownership journey .If you have any questions or need assistance, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Acorn Kia Crewe fab experience
Just bought a car from Acorn Kia in Crewe. Delt with a really nice man called Elliot. He was brilliant. He didn't push to sell me stuff I didn't want and didn't add on load of extras then give me a total like a previous Kia garage did. He was really helpful and answered all my questions even if they sounded stupid. And to top it off he organised delivery of my car on the day I wanted. So grateful love the car. Great dealer great guy. Thanks
21 mai 2026
Avis spontané
Réponse de Acorn Motor Group
Thank you, Julie, for your fantastic feedback. We're delighted to hear about your positive experience with Elliot. Our team is committed to providing reliable and trustworthy service, and it's wonderful to know that Elliot's professionalism and our friendly staff made a difference for you. We strive to create a pressure-free environment and ensure customer satisfaction at every step. If you have any questions or need assistance in the future, please feel free to reach out. We're here to support you throughout your ownership journey. Take care and enjoy your new car. Happy driving. Have a great day.
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