Bought a clothes airer through Argos, good product but the legs broke after 6 months. Addis promptly honoured the 3year warranty when contacted, and posted an upgraded replacement within days.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient... Voir plus
Swift and easy ordering service with good communication. The plastic 2litre jugs are ok, however they are unstable to handle when used to make porridge or a hot sauce. I don’t know if it’s just the he... Voir plus
Cheap Chinese tat that basically every other company does better. Make sure you keep your receipt to claim on your guarantee because in your two year guarantee for a spray mop you'll probably need at... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Addis we believe that housework should be less a chore and more 'matter-of-fact'. We want to make life easier which leaves time for the things that matter.
Coordonnées de contact
Addis Housewares, Zone 3 Waterton Point, Brocastle Avenue, Waterton Industrial Estate, CF31 3US, Bridgend, Royaume-Uni
- 0800 515 300
- info@addis.co.uk
- www.addis.co.uk
3,9
Bien
319 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product and delivered quickly and…
Great product and delivered quickly and efficiently
23 octobre 2026
Avis spontané
Honoured warranty with upgraded product
Bought a clothes airer through Argos, good product but the legs broke after 6 months. Addis promptly honoured the 3year warranty when contacted, and posted an upgraded replacement within days.
15 octobre 2026
Avis spontané
They do not care - do not buy from them
When I informed them about not receiving the product they just laughed and produced a fraudulent photo from Evri showing the wrong address and even when they knew this had happened they did not care - they said it was not their problem if you look on Amazon Amazon sides with them but it is how you deal with this I do not have the product that they said they would deliver and they have kept the money
30 septembre 2026
Avis spontané
Rust within 6 days of purchase on rust resistant clothes props.
I have 2 'rust resistant mild steel' clothes props made by Addis and within 6 days they were rusting!
The clothes props are advertised as being rust resistant, but when I contacted Addis customer service they would not comment and just stated to return them to place of purchase. Very very poor quality and certainly not rust resistant as claimed.
13 septembre 2026
Avis spontané
Always top quality products and great…
Always top quality products and great prices from addis.
11 septembre 2026
Avis spontané
Addis 5 Piece Telescopic Window Set
Bought their 5 piece telescopic window cleaning set and I must say what a piece of junk
The Durable Rubber Squeegee is absolutely useless. Please don't waste your money buying this product
25 août 2026
Avis spontané
Cheap Chinese tat that basically every…
Cheap Chinese tat that basically every other company does better. Make sure you keep your receipt to claim on your guarantee because in your two year guarantee for a spray mop you'll probably need at least 6 replacements due to it breaking. Products are built for the landfill.
14 août 2026
Avis spontané
Diabolical service
Diabolical service, purchased a set of Addis bin liners for my Addis 30ltr bins, only to find that the bin liners don’t fit over the open bin rim.
It cost me more money to send them back for a refund, and despite e-mails and daily phone calls never answered or answer-phone messages returned.
Terrible customer service & non-existent care/attitude to customers.
I’ve complained to my friends and found out that many of them have also had issues and bad service.
4 juillet 2026
Avis spontané
Delivery was excellent and items was…
Delivery was excellent and items was just what i needed
thank you for your service
5 mai 2026
Avis spontané
Good service and deliverybit disapointed with the products not what i expected the larger duster is bigger than i thought and not practical and the smaller one is to small but i will keep them
Good service and delivery
16 avril 2026
Avis spontané
Addis goods are just quality and well…
Addis goods are just quality and well priced! It was easy to order and delivery was fast. I would definitely order again.
30 avril 2026
Avis spontané
Lowest price of anyone's, including Amazon's .
Well first of all, Addis' own website sold this item less expensively than Amazon or in fact than anyone else. Which is a real plus.
The product arrived beautifully and I was so pleased to be able to find this item still available. So many modern rubbish designs seem to be out there and this is just perfect. Thank you.
2 avril 2026
Avis spontané
Addis replacement bottle
This was a replacement bottle, and I haven't used it yet, but it seems to be absolutely fine -
16 avril 2026
Avis spontané
Easy to order and quick to deliver
Easy to order and quick to deliver. Lovely choice of colours and sizes.
9 avril 2026
Avis spontané
Excellent service all round.
27 mars 2026
Avis spontané
Terrible quality product
Terrible quality product, broke in less than 2 years and company refused to fix, poor customer service
15 avril 2026
Avis spontané
Réponse de ADDIS Home
Hi Stefan,
Thank you for taking the time to share your experience.
I am sorry to hear that on this occasion you have been left unhappy.
If within the guarantee period and the required proof of purchase has been provided then we will always replace under your guarantee, and even if that is not provided we will always work with customers to try to bring the matter to a satisfactory resolution. If this has not been the case in this instance then please do send us an email to info@addis.co.uk so that we can look into this further for you.
Kind Regards,
Addis
I was sent the wrong size of an item…
I was sent the wrong size of an item but on contacting Addis they did everything they could to resolve the problem quickly and efficiently
27 mars 2026
Avis spontané
Addis Rotary Clothes Airer
Via Amazon purchased an Addis rotary clothes airer. As the airer had a significant span compared to previous I decided to raise the airer arms prior to actual installation to check it didn't obstruct a pathway. Couldn't open out the arms and reckoned this was due to a protruding rivet on the section riveted to the main central tube. Didn't want to use force for fear of damage. One of the rivets clearly protruded more than the rest.
Reported the problem to Addis via the communication link provided. They asked for photographs which I sent and asked for a full refund including postage costs.
They sent a returns label, postage excluded and paperwork stated they did not pay postage for return of goods. Raised issue with Amazon whom my contract was with and after a lengthy 1 1/2 hour call their supervisor recommended:
- I use the label provided and return airer
- Pay for postage and retain copy of receipt
- On receipt of airer at Addis a full refund including postage would be provided
Returned airer and did receive refund of airer cost but not the postage. Also no comment from Addis regarding my perception of the fault absolutely nothing.
I don't believe I should pay postage for faulty goods and will now pursue this further with Amazon.
Would not want to deal with Addis again
26 février 2026
Avis spontané
Réponse de ADDIS Home
Hi,
Thank you for leaving an honest review of your experience, and I am sorry to hear that on this occasion it has not been positive.
It can sometimes be the case that for orders placed through a third-party platform that the team handling these cannot process a refund for more than the original purchase cost and are limited in acting further due to restrictions on the platform.
Could you please confirm if you spoke directly to anyone at Addis? Please could you email us at info@addis.co.uk with screenshots of all the relevant information and conversations you have had with Addis and/or Amazon and we can take a look into this for you.
Kind Regards,
Addis
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.