ADDIS Home Avis 

It's great to know that you can come straight to the manufacturer and still get a really good price! The quality of the goods are as good as always and why we come back, time after time.

Fair price, prompt delivery and well designed and made.

Delivered a quality product at speed.
I can tell that this new laundry basket will last for 20 years at least just like the one which I had before.

The quality of the items was good, the staff were very helpful in making up a set of matching coloured items when it appeared I couldn't get the original colour I wanted.

I have a garden airer purchased from Argos, the bottom has started to rust through after 2 years and although being under guarantee I cannot get a response from their customer service team to get a replacement. What is the point of a guarantee if they don't respond to you????

Superb service with prompt delivery. I woluld recommend dealing with Addis Home to everyone.

Excellent price with fast ontime delivery for a robust practicle product.

Fast delivery using reliable courier service

Addis Brand name speaks for itself and all my wash hand basins have been Addis, usually bought in Dunelm. However this store did not have the basins in cream so purchased direct and item arrived very quickly. My husband was highly amused as basin certainly fitted in sink but I really needed the next size up to be honest.

I bought 2 large draining racks(cream),these are excellent quality,and can't be bought easily in shops or other online outlets.
They are a solid plastic material,(not the flimsy alternatives) and come with a 10 year warranty!.

If you're looking for a good sized SOLID plastic draining rack;look no further.
The price is also very competitive, compared to other sellers.
Well done Addis,for a solid product,with an excellent guarantee to boot

I bought an Addis 513825 Garden Tidy in November ‘24 to collect leaves and for general garden tidying, and it was so brilliant that a building contractor nicked it. Fast forward several months of no stock availability, I’ve finally managed to order a replacement, and I must say I’m a little disappointed. This unit seems more flimsy than the original and, rather than being ramrod straight, the leading edge of the bucket curves upwards, meaning that dust and dirt go underneath. The only solution is to push down in the middle whilst sweeping which is difficult and results in dirty fingers.
It’s still a great addition to the garden, but it’s not as good as the original.

Very good quality, pleased with the product.

Addis make such good quality items. Easy to order and quickly delivered. Great service 👍

My mop frame had been out of action for a decade due to missing clips. On the off-chance, I sent a query by email for a replacement set. Two days later, they arrived free of charge with personal email contact. Unbeatable customer service! Thank you.

When searching for new kitchen bins, I wanted a name that I could trust and rely on.....and Addis supply good quality items at competitive prices. I chose a bin made out of recycled plastic, made in the UK, and is guaranteed for 10 years.....what more could you want!!!

i purchased Addis Deluxe 14m 3 Tier Airer760/6074 from argos and within 5 uses it crumbled down normal clothes hanging weight. i compained and they replaced and again within4th use-normal clothes it bent. garbage binnable product. i fail to understand why argos has 5 star reviews for it and after little time argos stops us from reviewing-how can we just write review next day of purchase? avoid. i wasted my money. all my previous airers from other companies were robust and lived their life of years. what a waste this company creates

Excellent customer service.
Bought a rotary washing line via Amazon it was very stiff & was beginning to damage the line. Tried to return via Amazon but not successful. Contacted Addis direct & in less than a week they have sent a replacement. Customer service was amazing, professional, polite and consistent. Other companies should take note of this. One very impressed & happy customer.

I ordered a laundry basket, and was pleased to see that it would be delivered only a few days later.

When the box arrived, I opened it to find that the laundry basket was cracked at the side of one of the handles, in a place where it would only get worse over time. I note that it was delivered by DPD and my previous experience with them suggests that it wouldn’t have been a surprise had I found that the damage occurred in transit.

I phoned Addis six times to try to see if I could get it replaced, but on each occasion I was eventually directed to an answering machine that refused to take a message. It was therefore impossible to talk to anyone.

I’ve always liked Addis stuff, and I like that they make things in the UK still. I will continue to buy Addis products, but I won’t order online again, since there is no way to do anything about things going wrong.

I’ll be sending the laundry basket off for recycling, and will write off the cost of purchase.

Update Tuesday 2025-05-27:
=====
Rating updated to reflect Addis’ response to my problem.

Addis have been in touch, and it seems that the issue with not being able to leave a message may have been an IT problem. They’ve refunded me for the purchase and all is well.

I’d encourage everyone reading to support British businesses like Addis – this is the first problem I’ve had in decades of buying their stuff, and I will continue to buy from them.

Thanks for reading.

Got exactly what I wanted at a reasonable price it arrived promptly with no problems.

Couldn’t find this bin in local shops so headed online to Addis-a reliable make.
This bin replaces the one we’ve had for many, many years. It’s tucked neatly in to a cupboard beneath the sink & actually matches the cupboard colour as did the previous one.