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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought a clothes airer through Argos, good product but the legs broke after 6 months. Addis promptly honoured the 3year warranty when contacted, and posted an upgraded replacement within days.

Noté 5 sur 5 étoiles

Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient... Voir plus

Noté 4 sur 5 étoiles

Swift and easy ordering service with good communication. The plastic 2litre jugs are ok, however they are unstable to handle when used to make porridge or a hot sauce. I don’t know if it’s just the he... Voir plus

Noté 1 sur 5 étoiles

Cheap Chinese tat that basically every other company does better. Make sure you keep your receipt to claim on your guarantee because in your two year guarantee for a spray mop you'll probably need at... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. aussi dans
  3. Magasin
  4. Magasin de plans de travail

Écrit par l'entreprise

At Addis we believe that housework should be less a chore and more 'matter-of-fact'. We want to make life easier which leaves time for the things that matter.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

319 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(319)

35 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

10 year warranty, fab service

Bought an ironing board in 2018. Looking for a replacement cover and noticed it had 10 yr warranty. Emailed the customer services, got a reply for pictures. Received an email instantly that they would send me a replacement, 2 days later and my new ironing board came. Very happy about this. Great experience and would recommend. Thank you

22 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

I ordered about 6 items and when…

I ordered about 6 items and when delivered the box was all split and open so a couple of items were damaged. Replacement was sent out but was completely the wrong item and not what I ordered. I am now still waiting for the correct item to be sent.

1 juillet 2024
Avis spontané
Logo de ADDIS Home

Réponse de ADDIS Home

Hi Suzie,

Thank you for taking the time to leave your feedback.

I have taken a look through our system and can see that we have issued a replacement which was delivered on 02/08.

Our apologies again for the issue with the incorrect item being sent out.

Kind Regards,
Addis

Noté 1 sur 5 étoiles

Poor quality item returned for refund…

Poor quality item returned for refund on July 4th. Delivered to Addis Housewares 8th July.
Phoned numerous times since. Left messages. No response or returned calls as of 17th July. Still waiting for my refund!
I
Anya was very helpful.

3 juillet 2024
Avis spontané
Logo de ADDIS Home

Réponse de ADDIS Home

Hi Andy,

My apologies you haven't received your refund yet. We typically process refunds within 3-5 working days of the item being returned. If this hasn't been processed then it is possible that the order number wasn't included with the return/was lost so we were not able to assign the returned items to your order.

Please email us at info@addis.co.uk with your return tracking information and order number and we will process this refund for you straight away.

Kind Regards,
Addis

Noté 5 sur 5 étoiles

Bought an Addis spray hard floor…

Bought an Addis spray hard floor cleaner. After filling the spray bottle with cleaning fluid for the fifth time it started to leak badly. Thought I'd see if I can get any ideas what to do from the company. They indicated the small washer was missing and made sure that I was sent a replacement without charge. Have to say the Customer Service was excellent and prompt in all my correspondence with them. Received the washer this morning. Thx Addis.

11 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

THIS COMPANY SEND WRONG ITEMS AND WILL NOT HONOUR THEIR RETURNS

If I could give zero stars I would. Ordered a washing up bowl and sink organiser. Both items were sent in a different colour to the colours I ordered. I did check my order just in case I had made the mistake but I hadn't. I contacted Addis and they never bothered to reply. I really do not recommend this company as they do not honour their returns.

8 juin 2024
Avis spontané
Logo de ADDIS Home

Réponse de ADDIS Home

Hi Zoe,

I am sorry for the issues you have had with your order.

We will always resolve any issues with orders from us and customers have the right to receive exactly what they ordered.

I have checked and cannot see any emails under your name. Please reply to the information request for your order number and email address so that we can contact you and rectify this issue for you, or alternatively email us directly at info@addis.co.uk so that we can look into this.

Kind Regards,
Addis

Noté 5 sur 5 étoiles

Very efficient mop.

This is the second Superdry mop plus I have purchased from yourselves over the past years and they have been great. Would definitely recommend.

3 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

GOOD FOR CARAVANS!!

I've been using these on my wooden drainer at home for years they have been excellent. I've just got a caravan....it came with a small grey drainer, which is absolute rubbish...the Addis drainer is brilliant for my caravan too!!

13 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

[Order #100187289] (11/06/2024)

[Order #100187289] (11/06/2024)
Still waiting for this order to be delivered.
Have phoned twice chasing. No answer both times. Left a message the second time and no one has responded. Want to support buying British but this really let's the side down. Please issue a refund asap

11 juin 2024
Avis spontané
Logo de ADDIS Home

Réponse de ADDIS Home

Hi Rosemarie,

I am sorry to hear of the delays in receiving your parcel.

I have taken a look into this and can see that delivery was attempted on 3 occasions (the first on 13/06/24) but unfortunately no one was home to receive the package.

This has since been returned to us so I have arranged for a refund to be processed.

Kind Regards,
Addis

Noté 5 sur 5 étoiles

Easy to order

Easy to order , quick to deliver , well packaged . Mop easy to use and picks up all fluff and dirt , would recommend.

20 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Handy roll-top bins

Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient in the kitchen than my old 40L bin. I empty them daily so no build-up of smelly waste. Roll-tops better for me with no foot pedal to go wrong/break, and no need to break the bank spending hundreds of pounds on a sensor bin! Addis have a good selection of household wares; I also bought a matching sink tidy + two white toilet brushes.

14 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Good quality.

Ordered a couple of items, a bowl for the kitchen sink and a 30 litre stainless steel pedal bin. I needed a round bowl and was having no luck whatsoever finding one in any local shops and stores. However, the Addis site answered my prayers. The bin replaced one I have had for many years, but which had just about had it. This bin is very good quality and looks like it will last some time. Delivery was good and free. I would certainly order direct again.

24 mai 2024
Avis spontané

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