I dealt with a gentleman named Richard Newton. I was facing an issue with some missing charge information. Richard made sure that everything was accounted for and took ownership of my problem by emai... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Richard Newton has been absolutely brilliant in helping me resolve an ongoing credit issue. He fully understood my frustrations, took the time to listen and was genuinely keen to get everything... Voir plus
I had an issue with missing charge sessions on my account due to a change of charging unit at my house. I sent an email explaining the problem and Euan Spackman got back to me in good time, explaining... Voir plus
Holly Anning1. After a great deal of problems sorting out a complex accounts issue which even AllStar Customer Service couldn't sort out. Holly (from the Sales Team) took charge in a pro-active and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de paiement
- aussi dans
- Borne de recharge pour véhicules électriques
- Fournisseur de carburant
- Fournisseur de carburant diesel
- Services aux entreprises
Écrit par l'entreprise
Allstar Fuel Cards is a well-established company that specializes in providing fuel & EV card solutions and services to businesses in the United Kingdom. 1. Fuel Card Services: Allstar offers a range of fuel card options designed to help businesses effectively manage their fuel expenses. These cards can be used at a vast network of fuel stations across the UK, providing convenience and flexibility for companies with fleets of vehicles. 2. Cost Savings: Allstar Fuel Cards are known for their cost-saving benefits. They often come with discounts, rebates, and other incentives at partner fuel stations, allowing businesses to reduce their fuel-related expenditures. 3. Expense Management: We provides tools and services to help businesses streamline their fuel expense management. This includes detailed reporting, monitoring of fuel consumption, tracking expenses, and analysing driver behaviour, which helps businesses gain insights into their operations. 4. Dedicated Support: Allstar is committed to delivering excellent customer service. We may assign dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any inquiries or issues. 5. Nationwide Coverage: Allstar Fuel Cards offer extensive coverage with a network of partner fuel stations across the UK. This ensures that businesses have access to fuelling options in various locations, from major cities to remote areas. 6. Online Management: Allstar provides an online platform that allows businesses to conveniently manage their fuel card accounts. Users can access reports, make transactions, and monitor their accounts securely through this platform. 7. Sustainability Initiatives: Some Allstar Fuel Cards may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers, aligning with the growing emphasis on environmental responsibility. 8. Allstar provides full end-to-end solution for EV users and fleets. The Allstar EV Card provides access to a wide UK network of EV charging stations. This network includes various charging providers and stations, allowing cardholders to charge their electric vehicles conveniently. In summary, Allstar Fuel Cards is a reputable and established company in the UK that specialises in providing fuel & EV card solutions to businesses. Their services are designed to help businesses save money on fuel expenses, manage costs efficiently, and take advantage of a widespread network of fuel stations. With a focus on customer support and a range of card options, Allstar Fuel Cards plays a significant role in helping businesses optimize their fleet management and control fuel-related costs. Please note that specific details about our offerings and services may change over time, so it's advisable to visit our official website or contact us directly for the most up-to-date information.
Coordonnées de contact
PO Box 1463, Canberra House, Lydiard Fields, SN5 6PS, Swindon, Royaume-Uni
- 03452665101
- fast.admin@allstarcard.co.uk
- www.allstarcard.co.uk
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Euan Spackman - Perfect
Euan Spackman was very kind, helpful and courteous on the phone. He sorted out the issue with my home charger billing details following a house move and followed it up with an email confirmation. Great service, thank you!
22 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Steve!
Thank you so much for your fantastic feedback! We’re delighted to hear that Euan was so kind, helpful and courteous throughout your call.
It’s great to know he was able to resolve the billing details following your house move and provide clear confirmation by email. At Allstar, we pride ourselves on delivering excellent customer service alongside our great products, so it’s wonderful to hear that Euan provided such a positive experience.
We’ll be sure to pass your kind comments on to Euan. Thank you again for choosing ⭐Allstar⭐ and for taking the time to leave us a review!
The Head of Customer Experience
Richard newton Has been a excellent…
Richard newton Has been a excellent help in the process with lots of help and guidance though out the set up thank you for your help and time 10/10
21 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Glenn!
Thank you so much for your fantastic feedback! We’re delighted to hear that Richard was able to provide such excellent help, guidance and support throughout your setup.
At Allstar, we take great pride in providing not only great service but also high-quality products, so it’s wonderful to know you’ve had such a positive experience. Richard will be thrilled to hear your kind words!
Thank you again for choosing ⭐Allstar⭐ and for the amazing 10/10 rating. We really appreciate your support!
The Head of Customer Experience
Samer Ghaida
Samer Ghaida - promised me the best service, great savings, keen for our business...
Delivered absolutely atrocious service, do not recommend. Have sent multiple emails over several weeks with no reply over charged duplicate invoices!
Avoid, avoid, avoid!
18 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning Alex,
Thank you for your feedback. We’re sorry that your initial experience fell short of the high level of service we aim to provide, particularly regarding the duplicate invoices and the delays in responding to your emails.
We’re pleased that our team has now spoken with you directly and that the issues raised have been resolved. We appreciate you taking the time to bring this to our attention, as feedback like this helps us continue to improve our service.
Now that the matter has been resolved, we’d really appreciate it if you would consider updating or removing your review to reflect the outcome. We’re pleased to have had the opportunity to put things right and hope we can provide you with the first-class service you originally expected from Allstar.
The Head of Customer Experience
The speed and efficiency shown by our…
The speed and efficiency shown by our account manager, Dee Davies continues to amaze us. The service we receive is first class.
18 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning !
Thank you for your fantastic feedback! We’re delighted to hear that Dee Davies continues to provide such a fast, efficient and first-class service.
At Allstar, we pride ourselves on delivering responsive, knowledgeable and reliable customer support, with our Account Managers playing an important role in making sure customers receive the personal service and expert advice they need.
We’ll be sure to share your kind words with Dee — it’s great to know her continued support is making such a positive difference!
The Head of Customer Experience
Stuart was very helpful in talking me…
Stuart was very helpful in talking me through the processs and ensuring that I signed up for the right card.
7 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Hugh!
Thank you for your fantastic feedback! We’re delighted to hear that Stuart was so helpful in talking you through the process and making sure you chose the right Allstar card for your needs.
Providing clear, knowledgeable advice and making the sign-up process as straightforward as possible is an important part of the Allstar service. We’re proud of our team’s commitment to giving customers helpful, responsive support from the very first interaction.
We’ll be sure to pass your kind words on to Stuart!
The Head of Customer Experience
Hi spoke with Lucy today was most help…
Hi spoke with Lucy today was most help with sorting out my all star account I so far hand no problems with my fuel account thank you so much mr D Tann
17 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Thank you, David, for your kind review. We’re delighted to hear that Lucy was so helpful in sorting out your Allstar account and that you’ve had a smooth experience with your Allstar fuel card.
At Allstar, we’re committed to providing responsive customer service, knowledgeable support and fast, helpful resolution whenever our customers need us. Our fuel card solutions are designed to make business fuel management simple, reliable and convenient.
We’ll be sure to share your lovely feedback with Lucy. Thank you for choosing Allstar!
The Head of Customer Experience
Stuart Sharland was absolutely…
Stuart Sharland was absolutely fantastic today. He was professional, efficient, and sorted out my issue in no time. He is a real asset to the team!"
Thank you again.
17 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Razyan,
Thank you for your fantastic feedback! We’re delighted to hear that Stuart provided such professional, efficient and helpful customer service, resolving your issue so quickly. We’ll be sure to share your kind words with him.
At Allstar, we’re proud to provide responsive customer service, knowledgeable support and fast resolution, helping customers manage their fuel cards and business fuel needs with confidence. Stuart is a great example of the expert and reliable support our customers can expect from Allstar.
Thank you for choosing Allstar and for recognising Stuart as a real asset to our team!
The Head of Customer Experience
Great Service.
Ryan Pook was very helpful and knowledgeable and helped with my query and sorted out the problem quickly. Great service.
17 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Gavin!
Thank you for your fantastic feedback! We’re delighted to hear that Ryan provided knowledgeable, helpful and responsive customer service, resolving your query quickly and efficiently. We’ll be sure to share your kind words with Ryan.
At Allstar, we’re proud to provide reliable fuel card solutions backed by expert customer support, fast issue resolution and responsive service. Our aim is to make managing business fuel, payments and day-to-day fleet needs as simple and convenient as possible.
It’s great to hear that Ryan delivered the level of service our customers can expect from Allstar. Thank you for choosing Allstar!
The Head of Customer Experience
Great service from Stuart at Allstar
Great service from Stuart at Allstar. He was really helpful throughout the whole setup process, explained everything clearly and made getting the fuel card sorted really easy. Very professional, friendly and efficient. Would definitely recommend!
17 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good Morning!
Thank you for your fantastic feedback! We’re delighted to hear that Stuart provided such professional, friendly and efficient support throughout your Allstar fuel card setup. It’s great to know he explained everything clearly and made the process simple and straightforward.
At Allstar, we’re proud to provide reliable fuel card solutions supported by expert advice, responsive customer service and an easy onboarding experience. Our aim is to make managing business fuel and fleet payments as convenient and hassle-free as possible.
We’ll be sure to share your kind words with Stuart. Thank you for choosing Allstar and for recommending our fuel card services!
The Head of Customer Experience
Stewart Sharland helped make the sign…
Stewart Sharland helped make the sign up seamless and stress free. Awesome service. Would highly recommend Allstar to others
11 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Alan!
Thank you for your fantastic feedback! We’re delighted to hear that Stuart made your Allstar fuel card sign-up seamless and stress-free. It’s great to know you received such helpful, professional and efficient service.
At Allstar, we’re proud to provide reliable fuel card solutions with a straightforward onboarding process, responsive customer service and knowledgeable support. We’re committed to making business fuel management and fleet payments simple, convenient and hassle-free for our customers.
We’ll be sure to share your kind words with Stuart. Thank you for choosing Allstar and for recommending our fuel card services!
The Head of Customer Experience
The representative
The representative, Richard was extremely helpful in my very frustrating case of updating my details to my account. Extremely professional & a pleasure to talk to. Very easy process and he updated me on what would happen next. Many Thanks again
17 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Andrew!
Thank you for your wonderful feedback! We’re delighted to hear that Richard provided such professional, helpful and reassuring support, especially while resolving what had been a frustrating account update. Keeping you informed about what would happen next is exactly the kind of clear and transparent customer experience we strive to deliver.
At Allstar, we’re proud to combine responsive customer service, knowledgeable support and efficient issue resolution with a customer experience that is simple, clear and stress-free. Our reliable fuel card services are backed by a team that takes ownership and makes sure customers receive the help they need.
We’ll be sure to share your kind words with Richard. Thank you for choosing Allstar!
The Head of Customer Experience
Lucy had the professionalism and the…
Lucy had the professionalism and the patient to guide me trough the process of getting hold on to the documents needed, I wished all the call centre have a Lucy.
17 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Sergiu!
Thank you for your lovely feedback! We’re delighted to hear that Lucy provided such professional and patient support, guiding you through the process and helping you obtain the documents you needed. We’ll be sure to share your kind words with her.
At Allstar, we’re committed to delivering an excellent customer experience through responsive customer service, knowledgeable support and clear, patient guidance. We understand that managing fuel cards and account administration can sometimes be frustrating, so our aim is to make every interaction as simple, efficient and stress-free as possible.
It’s fantastic to hear that Lucy made such a positive difference to your experience. Thank you for choosing Allstar!
The Head of Customer Experience
Jasmine Gray was very helpful & speedy…
Jasmine Gray was very helpful & speedy in getting me added to the account so I can try & resolve a query on our invoice.
17 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Martin!
Thank you for your great feedback! We’re delighted to hear that Jasmine was so helpful and speedy in getting you added to the account, allowing you to get straight on with resolving your invoice query.
At Allstar, we’re committed to delivering a great customer experience through responsive customer service, knowledgeable support and fast, efficient resolution. Whether it’s account management, invoicing or day-to-day fuel card support, our aim is to make every interaction simple, clear and hassle-free.
We’ll be sure to share your kind words with Jasmine. Thank you for choosing Allstar!
The Head of Customer Experience
Helped and advised throughout by a…
Helped and advised throughout by a polite, Alina was brilliant..
16 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Stewart!
Thank you for your lovely feedback! We’re delighted to hear that Alina was brilliant and provided such polite, helpful support throughout.
At Allstar, we’re committed to making the experience of managing business fuel as simple and straightforward as possible. Our reliable fuel card solutions are supported by knowledgeable and responsive customer service, so customers can get clear advice and practical help whenever they need it.
It’s great to know Alina delivered the helpful, professional service we want every Allstar customer to experience. We’ll be sure to pass on your kind words to her!
The Head of Customer Experience
I would recommend All star services
I would recommend All star services. Advisor I spoke to was Lee who was very polite, professional and spoke clearly. He resolved my issue straight away.
16 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Laura!
Thank you for your great feedback and for recommending Allstar! We’re delighted to hear that Lee was polite, professional and clear, and that he was able to resolve your issue straight away.
Providing responsive customer service and fast resolution is an important part of the Allstar experience. We want our fuel card customers to have reliable, convenient fuel payment solutions, supported by knowledgeable people who are there when they need us. It’s great to hear that Lee delivered exactly that.
We’ll be sure to share your kind words with Lee!
The Head of Customer Experience
Very poor service.
Very poor service.
They add fees during your contract amounting to hundreds of pounds a month.
Extended terms Fee -
Zero Liability -
Eco Point -
They then had the cheek to place us on "Risk based Pricing" although we have never paid a bill late as we pay by direct debit.
Swerve this supplier for far superior suppliers, I wish I never moved over to them from fuel Genie, whom we are going back to after a very poor experience.
16 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Christopher,
Thank you for sharing your feedback. We’re sorry to hear that you’ve been unhappy with your experience and understand your concerns regarding the different fees and Risk Based Pricing.
We appreciate that pricing and charges are important considerations for our customers, and we aim to provide clear information about our products, services and applicable fees. Risk Based Pricing is based on an assessment of individual account circumstances and is separate from whether payments have been made on time by Direct Debit.
We’d welcome the opportunity to review your account and explain the charges and pricing applied in more detail, so you have a clear understanding of the reasons behind them.
The Head of Customer Experience
Time is often of the essence in business
The customer service agent Jasmine Gray was so attentive and got the job done recognizing what matters and working on the basis that time is always of the essence in business
15 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Kiddy!
Thank you for your fantastic feedback!
We’re so pleased to hear that Jasmine was attentive, understood what mattered to you and got the job done quickly. We know how important time is when you’re running a business, so providing prompt, helpful support is a key part of the Allstar service.
Our aim is to make managing business fuel as straightforward as possible, with convenient Allstar fuel card solutions backed by a knowledgeable and responsive customer service team. It’s great to know Jasmine delivered the kind of service we want every Allstar customer to experience.
We’ll be sure to pass on your lovely feedback to her!
The Head of Customer Experience
Stuart Sharland expalined to me how I…
Stuart Sharland expalined to me how I could use the card, I probably wouldn't have used it had he not explained to me what I needed to do. Great customer service
15 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello James,
Thank you for your fantastic feedback! We’re delighted to hear that Stuart took the time to clearly explain how to use your Allstar fuel card and made sure you felt confident using it. This is exactly the level of customer service we aim to provide at Allstar.
Our Allstar fuel cards are designed to make business fuel payments simpler, more convenient and easier to manage, while our knowledgeable customer service team is always on hand to provide practical support when you need it. We’re proud to combine reliable fuel card solutions with friendly, expert service that helps our customers keep their businesses moving.
We’ll be sure to share your kind words with Stuart — thank you for choosing Allstar!
The Head of Customer Experience
Thanks
Thanks, really great experience and v helpful, issue resolved quickly
15 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Stephen!
Thank you for your fantastic feedback!
We’re delighted to hear you had such a great experience and that our team was able to resolve your issue quickly. At Allstar, we’re committed to providing responsive customer service, fast resolution and knowledgeable support, alongside reliable fuel card solutions that make managing business fuel and EV charging easier.
We really appreciate you taking the time to share your experience!
The Head of Customer Experience
very helpful staff that took the time…
very helpful staff that took the time to assist and made sure I got the help required.
14 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello John!
Thank you for your fantastic feedback. We’re delighted to hear that our team took the time to understand your needs and make sure you received the help you required.
At Allstar, we’re committed to providing responsive customer service, knowledgeable support and expert advice, helping our customers get the most from their reliable fuel card and fleet payment solutions. Taking the time to listen, resolve queries and provide the right support is an important part of the Allstar customer experience.
Thank you for choosing Allstar and for recognising the care and dedication of our team. We really appreciate your recommendation!
The Head of Customer Experience
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.