I dealt with a gentleman named Richard Newton. I was facing an issue with some missing charge information. Richard made sure that everything was accounted for and took ownership of my problem by emai... Voir plus
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Lisez les avis des autres
Richard Newton has been absolutely brilliant in helping me resolve an ongoing credit issue. He fully understood my frustrations, took the time to listen and was genuinely keen to get everything... Voir plus
I had an issue with missing charge sessions on my account due to a change of charging unit at my house. I sent an email explaining the problem and Euan Spackman got back to me in good time, explaining... Voir plus
Holly Anning1. After a great deal of problems sorting out a complex accounts issue which even AllStar Customer Service couldn't sort out. Holly (from the Sales Team) took charge in a pro-active and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de paiement
- aussi dans
- Borne de recharge pour véhicules électriques
- Fournisseur de carburant
- Fournisseur de carburant diesel
- Services aux entreprises
Écrit par l'entreprise
Allstar Fuel Cards is a well-established company that specializes in providing fuel & EV card solutions and services to businesses in the United Kingdom. 1. Fuel Card Services: Allstar offers a range of fuel card options designed to help businesses effectively manage their fuel expenses. These cards can be used at a vast network of fuel stations across the UK, providing convenience and flexibility for companies with fleets of vehicles. 2. Cost Savings: Allstar Fuel Cards are known for their cost-saving benefits. They often come with discounts, rebates, and other incentives at partner fuel stations, allowing businesses to reduce their fuel-related expenditures. 3. Expense Management: We provides tools and services to help businesses streamline their fuel expense management. This includes detailed reporting, monitoring of fuel consumption, tracking expenses, and analysing driver behaviour, which helps businesses gain insights into their operations. 4. Dedicated Support: Allstar is committed to delivering excellent customer service. We may assign dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any inquiries or issues. 5. Nationwide Coverage: Allstar Fuel Cards offer extensive coverage with a network of partner fuel stations across the UK. This ensures that businesses have access to fuelling options in various locations, from major cities to remote areas. 6. Online Management: Allstar provides an online platform that allows businesses to conveniently manage their fuel card accounts. Users can access reports, make transactions, and monitor their accounts securely through this platform. 7. Sustainability Initiatives: Some Allstar Fuel Cards may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers, aligning with the growing emphasis on environmental responsibility. 8. Allstar provides full end-to-end solution for EV users and fleets. The Allstar EV Card provides access to a wide UK network of EV charging stations. This network includes various charging providers and stations, allowing cardholders to charge their electric vehicles conveniently. In summary, Allstar Fuel Cards is a reputable and established company in the UK that specialises in providing fuel & EV card solutions to businesses. Their services are designed to help businesses save money on fuel expenses, manage costs efficiently, and take advantage of a widespread network of fuel stations. With a focus on customer support and a range of card options, Allstar Fuel Cards plays a significant role in helping businesses optimize their fleet management and control fuel-related costs. Please note that specific details about our offerings and services may change over time, so it's advisable to visit our official website or contact us directly for the most up-to-date information.
Coordonnées de contact
PO Box 1463, Canberra House, Lydiard Fields, SN5 6PS, Swindon, Royaume-Uni
- 03452665101
- fast.admin@allstarcard.co.uk
- www.allstarcard.co.uk
4,4
Excellent
3 k avis
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Fast Resolution
Lizzie in Customer Service quickly managed to get my problem resolved - it appeared I was using an old version. However not sure why this was? Anyway it is happily sorted now :)
14 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Kathryn!
Thank you for your great feedback! We’re delighted to hear that Lizzie in our Customer Service team was able to quickly identify the issue and get everything resolved for you.
At Allstar, we’re committed to providing fast issue resolution, responsive customer service and knowledgeable support, so our customers can rely on their fuel card and digital services when they need them. We’re also continually improving our technology and services to make managing fuel and fleet payments as simple and seamless as possible.
We’re pleased to know everything is now happily sorted, and we’ll be sure to pass your kind comments on to Lizzie. Thank you for choosing Allstar!
The Head of Customer Experience
Customer Service
Lucy Phelps was very helpful in explaining our monthly charges, providing all the information I required to make an informed decision.
14 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Philip!
Thank you for your fantastic feedback. We’re delighted to hear that Lucy provided such helpful and knowledgeable support, clearly explaining your monthly charges and giving you all the information you needed to make an informed decision.
At Allstar, we believe excellent customer service means being clear, transparent and knowledgeable, helping customers understand their fuel card, fleet payment services and charges with confidence. Our experienced Customer Service team is always here to provide expert advice, responsive support and fast resolution when customers need assistance.
We’ll be sure to share your kind words with Lucy. Thank you for choosing Allstar and for recognising the quality of our customer service!
The Head of Customer Experience
A Truly Wonderful and Helpful Experience with Lucy
I just wanted to say how genuinely grateful I am for the help I received this morning from Lucy Phelps. She was so courteous, patient, and kind while handling my enquiry, and she made the whole experience feel so much easier. Lucy was an absolute joy to talk to, and her professionalism and knowledge really stood out. She helped me immensely, and I truly appreciate the time and care she gave me. Thank you so much, Lucy, you made a real difference.
11 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello David,
Thank you so much for taking the time to share such wonderful feedback about Lucy. We’re absolutely delighted to hear how courteous, patient and kind she was while supporting you, and that she made your experience so much easier.
Lucy will be incredibly pleased to know that her professionalism, knowledge and genuine care made such a real difference. At Allstar, we’re proud to offer more than just great fuel and mobility products and services — we believe the people behind our products are equally important. Providing knowledgeable, personal and caring support is a key part of the Allstar experience.
Feedback like yours is a fantastic example of what we strive for: combining a strong range of products and services with excellent customer care from people who genuinely want to help.
Thank you again for choosing ⭐Allstar⭐. We’re delighted to have you as a customer, and we’ll make sure your fantastic comments are shared with Lucy — she truly deserves the recognition!
The Head of Customer Experience
Allstar put me on risk based pricing…
Allstar put me on risk based pricing with no explanation why. I have had an account with them for 8 years and they took payment by DD every 2 weeks which meant my credit was never more than £300, and I never missed a payment. Disgraceful way to treat a long term customer.
30 juin 2026
Avis spontané
Réponse de Allstar Business Solutions
Good afternoon Lloyd,
I’m sorry to hear about the issue you’ve experienced regarding Risk-Based Pricing. I completely appreciate the frustration this may have caused.
I’ve reached out directly to our Customer Success team and asked them to look into this matter in more detail.
Thank you for bringing this to our attention.
The Head of Customer Experience
Great customer service received from…
Great customer service received from Beverley! Real compassion shown and was able to help me resolve my query. Thanks Beverley :)
10 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Sami,
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that Beverley provided such great customer service and showed genuine compassion while helping you resolve your query.
Beverley will be thrilled to know that her understanding and personal approach made such a positive difference. It’s exactly the level of care we aim to provide at Allstar, alongside our range of fuel cards, EV solutions and services designed to make managing business mobility as simple and convenient as possible.
We’re proud of the products and services we offer, but it’s the people behind them who really bring the Allstar experience to life. Feedback like yours is a fantastic example of that.
We’re very pleased to have you as an ⭐Allstar⭐ customer, and we’ll be sure to share your kind words with Beverley.
The Customer Experience Team
Exemplary customer service
After some initial confusion, Stuart Sharland explained the Allstar card and I was happy to go ahead. Stuart was patient and guided me through the process. Stuarts customer service was very good. Happy customer.
10 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good Morning Shaun!
Thank you for taking the time to share your feedback. We’re delighted to hear that Stuart was able to clarify everything for you and guide you through the process with patience and care.
Stuart will be thrilled to know his customer service made such a positive difference. Providing clear, helpful and personal support is a big part of the Allstar experience, and feedback like yours highlights the value of having knowledgeable people who are there to help customers every step of the way.
We’re really pleased to have you as an ⭐Allstar⭐ customer and hope you continue to enjoy the service.
The Head of Customer Experience
Seamless process online to get set up…
Seamless process online to get set up with Allstar , followed by a next day pleasant call with Stuart Sharland, he then followed up a week later to ensure I had my cards, and knew how to use them. Would recommend Stuart and the team for anyone’s fuel card needs .
4 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Sean!
Thank you for your fantastic feedback. We’re delighted to hear that your Allstar fuel card setup was seamless online, followed by such helpful and proactive support from Stuart.
It’s particularly great to hear that Stuart followed up to make sure you had received your cards and felt confident using them. Providing a simple onboarding experience, reliable fuel card service and proactive customer support is exactly what we aim to deliver.
We’ll make sure Stuart and the wider team receive your kind words. Thank you for recommending ⭐Allstar⭐ for business fuel cards and for taking the time to share your experience.
The Head of Customer Experience
Superb Customer Service!
Superb Customer Service!
We use Allstar for all our business spending needs which makes it so manageable for our Company.
And another best feature is the Customer Service communications, I had a query and a few questions today, called them up and spoke with Riley and now all resolved, yes that efficient! Thank you Riley :)
10 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Sharon!
Thank you for such fantastic feedback! We’re delighted to hear that Allstar helps make managing your company’s business spending more manageable, and that you’ve found our customer service equally valuable.
It’s great to hear that Riley was able to answer your questions and resolve everything so efficiently. Providing clear, friendly and effective support is a key part of the Allstar experience we aim to deliver.
We’ll be sure to share your kind words with Riley. Thank you for choosing ⭐ Allstar⭐ for your business spending needs and for taking the time to recommend our service.
The head of Customer Experience
Stuart Sharland
Very happy with Stuart Sharland and the experience weather through email or on the phone very polite had no problems what so ever
10 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Jake,
Thank you for your fantastic feedback. We’re delighted to hear that Stuart has provided such a consistently positive experience, whether you’ve contacted him by email or phone.
At Allstar, we aim to make managing fuel cards and business mobility simple, reliable and hassle-free, supported by knowledgeable and approachable customer service. It’s great to know Stuart has delivered exactly that for you.
We’ll make sure Stuart receives your kind words — and thank you for recommending ⭐Allstar⭐ and our service.
The Head of Customer Experience
I have been dealing with Stuart…
I have been dealing with Stuart Sharland from All star, he’s been a great help from start to finish, always offers his assistance whenever I need any assistance. Great guy to work with, definitely would recommend using all star and get in touch with Stuart.
10 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Alan,
Thank you for your fantastic feedback. We’re delighted to hear that Stuart has provided such excellent support from start to finish, and that he’s always available to offer help whenever you need it.
At Allstar, we believe great fuel card customer service is about more than simply providing a card — it’s about giving businesses reliable support, clear guidance and a straightforward experience throughout their journey with us.
It’s fantastic to hear that Stuart has made such a positive impression and that you would recommend Allstar fuel cards and our customer service to others. We’ll be sure to share your kind words with Stuart.
Thank you for choosing ⭐Allstar⭐ and for taking the time to recommend us.
The Head of Customer Experience
ALLSTAR EFFECTIVELY STOLE FROM ME!!
ALLSTAR FUEL CARDS HAVE EFFECTIVELY STOLEN MONEY FROM ME! I registered for a fuel card to save money. April 2026, I was actually billed for the fuel plus other services, products and fees too. I didn't ask for any extra paid services.
When I realised I asked for these payments to stop and to have a refund. I was told this would happen, but it didn't. July 2026, I cancelled my card.
I have tried and tried and tried to contact either my account manager or customer services operations team. The phone just rings and rings for eternity about being held in a queue. So the matter is not resolved!
PLEASE STAY AWAY FROM THIS AWFUL RIP-OFF COMPANY!!
9 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Joe,
Thank you for taking the time to share your experience. We completely understand how frustrating it must have been to feel that your concerns had not been resolved, and we’re sorry for the difficulties you experienced in trying to contact us.
We’re pleased to understand that a member of our team has now spoken with you and that the matter has been resolved.
We’re committed to making our fuel card service as clear, straightforward and hassle-free as possible, with our teams here to provide support when customers need us.
Now that everything has been resolved, we’d really appreciate it if you would consider updating your review to reflect the outcome and your more recent experience with Allstar. Of course, this is entirely your choice, but it would be great to see your experience reflected more positively now that the matter has been sorted.
Thank you again for giving us the opportunity to put things right.
The Head of Customer Experience
My experience was straight for and the…
My experience was straight for and the team where very helpful nothing was issue
13 mai 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello David,
Thank you for your positive feedback. We’re delighted to hear that your experience with Allstar was straightforward and hassle-free, and that our team was helpful throughout.
Making our fuel card service simple, easy to understand and stress-free is exactly what we aim to deliver. It’s great to know our team made such a positive impression.
Thank you for choosing ⭐Allstar⭐ and for taking the time to share your experience.
The Head of Customer Experience
So far
So far, Allstar has made everything clear and easy to understand. They are easily accessible whenever I have questions and always provide very helpful and friendly responses with Lee Oscroft.
I’ve really enjoyed using Allstar. There’s no stress if you don’t have money for some reason. Once you have money again, you can get back to normal without worrying. You also don’t need to collect receipts—just log in to your account and you can see everything clearly.
Overall, I’m very happy with Allstar and the service they provide.
9 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Kidane,
Thank you for such fantastic and detailed feedback. We’re delighted to hear that you’re very happy with Allstar and finding our fuel card service clear, convenient and easy to manage.
It’s particularly great to hear that Lee has been consistently helpful, friendly and accessible, making sure your questions are answered clearly and without unnecessary stress.
We’re also pleased that you’re finding the Allstar online account useful for keeping track of your transactions and managing your fuel card without the need to keep paper receipts. Making fuel and business travel simpler, more transparent and easier to manage is exactly the experience we aim to provide.
We’ll make sure Lee receives your recognition — it’s fantastic to know he has made such a positive difference to your experience.
Thank you for choosing ⭐Allstar⭐ and for taking the time to share your experience.
The Head of Customer Experience
Lee Oscroft was very helpful
Lee Oscroft was very helpful and explained the issues we were having clearly and found a solution quickly.
9 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Andrew!
Thank you for your fantastic feedback. We’re delighted to hear that Lee was helpful, clearly explained the issues you were experiencing and found a solution quickly.
At Allstar, we aim to make managing fuel cards and business mobility as simple and straightforward as possible. Providing clear answers, resolving issues efficiently and making things easy for our customers are all key parts of the service we strive to deliver.
We’ll make sure Lee receives your recognition — it’s great to know he made such a positive difference to your experience.
Thank you for choosing Allstar and for taking the time to share your feedback. ⭐
The Head of Customer Experience
Leee Robinson has been amazing and kept…
Leee Robinson has been amazing and kept the whole process seamless! Very impressed.
25 août 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Sam!
Thank you for your fantastic feedback. We’re delighted to hear that Leee Robinson made the whole process seamless and left you so impressed.
At Allstar, we aim to make managing fuel cards and business mobility as simple, smooth and straightforward as possible. Having knowledgeable colleagues who provide clear, efficient and supportive service is a key part of delivering that experience.
We’ll make sure Leee receives your recognition — it’s great to know they made such a positive difference to your experience.
Thank you for choosing Allstar and for taking the time to share your feedback. ⭐
The Head of Customer Experience
Helpful & Informative!
Jessica was Helpful & Informative, she made the setup super simple and answered all of mine and my teams questions promptly and easily!
7 juillet 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Rachel,
Thank you for your fantastic feedback. We’re delighted to hear that Jessica was helpful, informative and made setting up your Allstar fuel cards simple and straightforward.
Making the onboarding process easy, answering questions promptly and ensuring customers and their teams feel confident using our service are all key parts of the experience we aim to deliver.
We’ll make sure Jessica receives your recognition — it’s great to hear she made such a positive impression on you and your team.
Thank you for choosing Allstar and for taking the time to share your experience. ⭐
The Head of Customer Experience
Needed to contact Allstar as I was…
Needed to contact Allstar as I was locked out of my account. The friendly assistant was so nice and helpful. She talked me through step by step until I was back into my account.
8 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Nikki!
Thank you for your lovely feedback. We’re delighted to hear that our team was friendly, patient and helpful, guiding you step by step until you were safely back into your account.
Making it easy and straightforward for customers to manage their Allstar fuel card and account is exactly the experience we aim to provide. We’ll make sure your feedback is shared with the colleague who helped you.
Thank you for choosing Allstar and for taking the time to share your experience. ⭐
The Head of Customer Experience
Fuel Card Query
Phoned with a fuel card query today and Thomas Speight dealt with it quickly and efficiently. Excellent service thank you.
8 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Lisa!
Thank you for taking the time to share your experience. We're delighted to hear that Thomas provided quick, efficient and helpful service when you contacted us with your fuel card query.
At Allstar, we want managing fuel and business travel to be simple, reliable and convenient, with access to a wide network of fuel stations and support from our customer service team whenever help is needed. Resolving queries quickly and making things easy for our customers is an important part of the service we aim to provide.
We'll make sure Thomas receives your excellent feedback — it's great recognition for the care and service he provides to our customers.
Thank you again for choosing Allstar and for sharing your positive experience.
The Head of Customer Experience
Brian Pearson was very helpful
Brian Pearson was very helpful and patient and gave a detailed answer to my question.
8 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Gerard,
Thank you for your fantastic feedback! ⭐
We’re delighted to hear that Brian provided such helpful, patient and knowledgeable customer service, taking the time to understand your question and provide a detailed, clear answer.
At Allstar, we’re committed to delivering expert customer support alongside reliable fuel-card solutions, ensuring our customers receive the information and assistance they need.
We’ll be sure to share your kind words with Brian.
The Head of Customer Experience
Lucy Phelp was very cheerful
Lucy Phelp was very cheerful, and helpful in resolving my issue. A great asset to Allstars Team!
8 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Kerri,
Thank you for your fantastic feedback! ⭐
We’re delighted to hear that Lucy provided such cheerful, helpful and responsive customer service, resolving your issue quickly and making a positive difference to your experience.
At Allstar, we’re committed to providing knowledgeable, friendly customer support alongside reliable fuel-card solutions. Lucy is a great example of the service we aim to deliver to every customer.
We’ll be sure to share your kind words with Lucy — thank you for choosing Allstar!
The Head of Customer Experience
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