Appeal Shading Avis 

We used Appeal Shading to provide shades for every single window in a large house. This was a number of years ago, and we've had no problems with them at all. When we purchased our new house, we did the same there. We extended it to cover every window. It included electric blinds in our lounge. And under a year, one of the blinds started to misbehave. It seems that it is slightly too wide for the window and is touching the wall - it billowed out. Upon contacting customer services, we sent them images, and they demanded a video. Because of its size, we had to send it via a service that provides the link so you can download it. We explain this in the emails. They simply refused to download the video. After a number of exchanges of increasing frustration trying to get them to understand, all they had to do was click on the link. Contacted the salesmen. He has always been excellent with us. After that, when he sent them the video, they reacted. Today they told us, “Bad luck,” even though it is under guarantee. It must have been you that did it, because you must have put something in the way of the blind to cause it to tangle, which we did not do. I'm left with no alternative now, but I've issued a 14-day notice of proceedings in the County Court. I will take this company to County Court. I am that angry with the after-sales service. They are petty and arrogant. I have to say, for completeness, every other blind in the house has worked completely, and we have spent many tens of thousands of pounds with this company. It comes to a simple one-window, one-blind problem. Forget it, they run away. Inform the follow-up of what happens in County Court.
After the issue of notice for a County Court summons, they backed down and sent a technician. Technician confirmed it was a manufacturing fault. Taking it back to fix it. However, there was no way this would have happened without the very good salesmen who dealt with us actually leaning on them. I do not believe for one second they have learnt a lesson from this. Yes, on the main excellent products, but when it comes to after-sales, they have a brick wall that you can't penetrate unless you use extreme pressure. With regards to crossing in the post remark in the reply to this, it is only crossed in the post because we were going to court. He told us that we must have caused the fault. It's the only way: we must have put something on the shelf to stop the blind coming down. We did not do this, and we knew we did not do this. Now, of course, we have it confirmed that it was a manufacturing fault. No apology, though, and nothing. I feel sorry for the salesman, who has always been excellent with us.

Dan was great arrived on time efficient and professional Very pleased with product

Paul C is always prompt and does a fantastic job. He is very considerate and conscientious.

Steve Crampton, A lovely chatty guy, did a great job, very tidy and neat. the blinds look amazing in our new kitchen.

Great customer service from office to fitting. Very pleased with finished product. The fitters Leon and Glen were very pleasant and professional.

Professional and great service from Paul C

I filled out the online form for a quote and chose the 3 dates available within the week. I received an email saying someone would get in touch however, 3 days later no one called to confirm.
I spoke to someone in the team who said they are busy and gave me a date 3 weeks away.
I only booked as the review and turn around time seemed good. However that is not the case as it seems. Very disappointed with the customer service.

Excellent customer service. Highly recommend to anyone looking for first class products and service

Rachel did the initial survey and quote, Charles and Tom fitted the awning. Cannot fault any of them, so far the quality of the product and installation seems excellent. The back office staff let me down a couple of times with promised callbacks that didn't happen, and it was sometimes impossible to get through to anyone at all, hence 4/5 overall. But the survey and fitters were really helpful, communicative, and tidy. Thank you!

Paul was a incredibly skilled and diligent operator when fitting our new blinds.
Excellent work.

We had our fly screen installed by Colin. The installation took the whole day and it was quite a warm day but Colin had no complaint at all. Colin was courteous and helpful and answered our questions on aftercare. We are happy with the installation and would recommend.

The whole process was very professional and thorough. Lynn helped us design the awning that met our needs. The follow up survey suggested minor improvements which we can now see were necessary.

We were updated on our order and expected fitting date.

Matty and Andy who fitted the awning, were great. They arrived on schedule, completed the work with the minimum of disruption to ourselves and our neighbours. They made sure we understood and agreed different aspects of the fitting. They explained the mechanism and ran through tips for getting the best use of the awning.

We would not hesitate to recommend the product and the team to others.

Efficient. Took care of the property. Got it right. Explained everything well. Great work really!

Good quality product, which, when fitted, looks integral to our existing bifold door. Paul C our surveyor and fitter was very friendly and helpful.

It might very well be the case that this is a good company, BUT my gripe with them is the following:
At some point, I interacted with a social media post (possibly Facebook, can't remember) indicating an interest in flyscreens (true) and wanting to download their brochure (possibly true, can't remember as I was just doing research).
I entered my details and - stupidly - my phone number. BIG mistake. I'm now being HOUNDED by emails (easy to ignore) and sales calls (not as easy to ignore), both from bots and real humans.
I do understand the concept of follow-up calls, but this is on another level. I feel like Harry Styles being chased by a crowd of teenage fans. It's too much!! The fact that the Truecaller app is displaying your number as "Blinds Scam" tells me that this is a common practice that's been upsetting many others.
Based on this experience, I'm completely put off by this company and will not entertain ever becoming a customer.
If anyone from Appeal Shading reads this: Please! Stop! Calling! Me! You seriously need to re-evaluate your marketing strategy.

Julian has been brilliant, with really good communication on arrival for the appointments, to showing me how everything works. He was very pleasant and just got on with the installation and did a fantastic job in the fitting. I would highly recommend him and Appeal Shading.

The awning was fitted by Charles and Tom who provided an extremely professional service and were clean and tidy workers. We are very pleased with the product itself and it's evident quality will undoubtedly increase the value of our property.

Reliable for appointments - turned up when they said they would for the initial cosultation, measuring and fitting.
Paul the fitter very friendly, tidy and courteous.
Good product.

Charles and Tom are absolutely wonderful. Great Job

The awning from Appeal is great, very good quality. From design to fitting the whole process has been smooth, with great communication. Charles and Tom fitted our awning efficiently today, in good time, left the area clean and tidy and explained the workings.
Would recommend this company, we found the people to be professional and helpful.