Ashberry Homes Avis 

ASHBERRY HOMES ARE A DISGRACE!

Have reported our back garden being waterlogged several times and they refuse to solve the issue. Have sent them several videos showing how boggy it is but they just say it’s not an issue even though the garden is completely unusable. They have said they will review it again in the summer but of course by then it will have finally dried out and they will say it’s all fine! Would highly recommend not buying from Bellway/Ashberry as it will cause you way more stress than it’s worth. You have been warned!

We have contacted Ashberry homes for over a year trying to get snagging fixed and all we get are useless contractors coming to look at things and never hearing from them again and when we ring the durham customer care ask we get told is to send more and more photos of the same thing. Fobbed off time and time again and it's not acceptable. I wish I could send a photo of the state of the outside of our house which we were told wouldn't happen.

Me and my husband has a satisfactory experience by Ashberry and their sales representatives.

I recently had a very disappointing experience with ASHBERRY HOME and feel compelled to share my concerns.

I encountered significant issues with my home, specifically regarding the worktop, which was an additional paid option, and the ongoing snagging problems. Initially, Ashberry assured me that the correct granite color was ordered, but the kitchen company installed the wrong color. However, later communication indicated that the worktop installed was the correct choice. This conflicting information is not only confusing but raises serious questions about the quality and accuracy of the installation.

Moreover, it was stated that all snagging issues would be resolved within 30 days. As that deadline approaches, I am alarmed by the lack of progress. There are still numerous unresolved issues, including a yellow water pipe that was improperly stored in my shed, which I find completely unacceptable. Additionally, the bathroom and en-suite recessed light is starting to detach from the ceiling, raising further safety concerns.

There are many other issues too numerous to detail here.

I believe it is crucial for the company to address these discrepancies directly and provide a clear timeline for resolution. As a customer, I expect my home to be completed to my satisfaction. It’s frustrating to think that even budget services, like local handyman repairs or affordable cleaning companies, often provide faster and more reliable outcomes than the expensive service I’ve paid for with Ashberry Home. It feels like I should have received a level of quality and attention that matches my investment, yet I’m left feeling disappointed and underserved.

I hope others can learn from my experience.

(PS: My property is in Stargate Meadow.)

Unfortunately I would like to prefere no answers regarding the plots available and the plots given in your neck ,
I don't want to give names but they want to sell a plot for you which isn't sold for long time , and what you chose on the page is available but they will call you or tell you later that is reserved ( but isn't ) , interesting , when you reserve something must go out from the market and shown not available anymore .
You go there with your open hart and they play with you just to help them sell another plot . Will be great someone to check them , or change them from the area .
I will stop writing now , but just in case I'm still there .
Thank you .
Anonymous .

Excellent service and very helpful staff. Especially Lisa at the Ashberry Ferry Grove site as well as Mark the site manager.

Do customer advice even know how to work their phones?? Been trying to contact all day really wanting to view a detached 4 bed but as I can’t speak to anybody I will not proceed as I don’t like my time wasted and will be going elsewhere, especially after reading the reviews.
Although your mortgage broker company were quick enough to pester me weren’t they💸💸 absolutely fuming how does a ‘professional’ business run like that?

***just to add on, thanks for trying to call me but just to clarify what I already mentioned in multiple of my voicemails, 1 I work until 6pm and I have asked to be contacted at 12 and 2. I’m no longer interested.

Too little too late sorry😊

Cathy and Hannah at Pilgrim’s Way have been so helpful and knowledgable every step of the way and are always available if we need them. Their communication has been great every step of the way so far. We’re looking forward to moving into our new home!

This is a new, amazing area. The environment is very good for your family life.

Regarding my concern, the representative followed up our concern thoroughly and reverted all my enquiries in details.

Regarding our various enquiries, your representative provided a valuable 7feedback and useful information.

Pro active service we received from Kiran in the show room despite computer failing at the time Kiran must be a great asset to ashberry

We have received fab service from Lauren and Barbara Ann when visiting the sales office.
They have kept us fully updated about the Plot releases and have answered any questions we have had.
Looking forward to seeing the Show Home in what looks a lovely development.

the sales team is so helpful and they made sure you get all the necessary information . the company is also growing very well as they are having a lot of projects.

Danae was really helpful guiding through all stages. The houses are also amazing, i think there is a difference Ashberry vs other new homes. Houses including solar panels, ev charging default, wow. Overall highly recommended.

From the moment we entered the sales office Gemma was very helpful, courteous and enthusiastic about Ashberry Homes and how much we would like the homes available. Gemma went out if her way to show not only the showhomes but taking us around homes which were ready for sale. Since purchasing a new home from Ashberry we have now met the site team who have the positive attitude to help with details and suggestions on improving the home for the future. Great team all round.

Rude salesman during our tour

We booked a showroom viewing for a 4 bedroom detached house in Whitehouse. When arriving the salesman’s first question “do you have questions first?”, then proceeded to the house for giving us a viewing, he was quite non-welcoming and did not even tried to sell us the home, instead was answering the question with the shortest answer possible. Next we walked out of the house, he walked fast in front of us going to the office without discussing anything, then when I asked about the showroom house (which we saw people coming out of it), he replied “this is not for sale” and walked away going into the office.

Whole of 10 mins for the shortest and most unprofessional viewing I have been to. Coming from London to this experience makes me mad. Ironically, it seems other friends also experienced the same behaviour during their visit.

Excellent work from start to finish of the process of reserving our plot. Cathy has been both professional, friendly and friendly on all occasions.

This week marks my two year anniversary in my new Ashberry home at Cardington Gate, and the end of my Ashberry new home guarantee period, which now transitions to the NHBC buildmark warranty. I just wanted to call out my positive experiences with the Ashberry customer care team during this period. Minor snags (to be expected with a new build settling in), were dealt with promptly, professionally and without any push back. Special mention goes to my primary contact Sandra in the customer care team, who is amazing and a true ambassador for Ashberry homes. Thanks Sandra & Ashberry!