Avant Homes Avis 

We've had a great experience viewing a few of the show homes and avaliable homes to get an idea what we were looking for and layout. Ruby at Seely Fields was more than helpful with us and had all the time for us. Was a really pleasant experience and great customer service

Since purchasing my Avant home I been faced with nothing but issues and the customer care team are not very keen to resolve these, emails upon emails being ignored and calls unanswered. The customer service in Scotland is little to none.

I submitted a formal complaint on the 6th August 2026 and have had no acknowledgement of this yet. Despite stating the below on your own website regarding your complaints procedure.

Stage 1 – Written acknowledgement

Your complaint will be acknowledged by the Regional Head of Customer Service within 5 days from the first business day after receiving your complaint (the Complaint Start Date).

Stage 2 – Path to resolution

Within 10 calendar days of the Complaint Initiation Date, we will provide a written 'Path to Resolution' which outlines how we will investigate your complaint.

I would never recommend Avant Homes in Scotland to anyone as the stress, anxiety and complete waste of your time is not worth it.

We have found avant very helpful with our part exchange.They are very efficient and get back to you straight away with answers to the questions you need answering.julia portington from Lawrence point has been amazing nothing is to much trouble she’s helpful,friendly went through everything with us very thoroughly. And is always on the end of the phone if you need her.shes great at communicating giving you updates as and when they happen.Julia has made our experience great and pointed us in the right direction with everything we have asked and needed.

Kornelija Has been so kind and helpful thoroughout my journey and I would definitely recommend to anyone! Thank you so much

The whole experience from Avant at the Monkswood development has been excellent from start to finish and beyond! Judith in the sales office has helped to make the sales process run very smoothly and answered questions and queries even going the extra mile finding out the colours of paints etc in the show home. The after sales experience has also been second to none. Dave, Jake and Toni have ensured that we are happy with everything up to the very last tiny details. There was a small issue with the washing machine on first use and Dave was able to come and sort out the issue with 20 minutes of me contacting them. The finish of the property is excellent and clearly shows the high level of workmanship and care that has gone into the building. It is a privilege to live in such a beautiful home. I would definitely recommend buying an Avant home

Today we reserved our first home with the wonderful assistance of Laura at Smithy Wood Gate; she has made the experience wonderful from start to reservation and I have no doubts up to completion we will continue to have a great experience. Laura is attentive, knowledgeable, clear and most of all super friendly; everything you need when starting your home buying process. We couldn’t recommend Laura enough.

Sarah was absolutely wonderful from start to finish! She has such a warm, friendly and reassuring energy when speaking over the phone, which made the whole process feel so easy and comfortable.

She went above and beyond to help arrange viewings for both Bennerley View and Foxgrove Village, even though she wouldn’t be the person meeting me at the sites. She took the time to organise everything and, most importantly, made sure the appointments worked around my toddler’s schedule, which I really appreciated.

Sarah also provided me with all the information I needed and was incredibly helpful throughout. You can genuinely tell that she cares about her clients and wants to make the experience as smooth as possible.

I’m so happy with the service I received and would definitely recommend Sarah and the team. Thank you so much, Sarah, for all your help!

Louise was so kind and patient with us today, she explained things so calmly to us and answered all my many questions. Really fab experience🩷

Called in to the Seely Fields development without an appointment and Ruby was extremely helpful and knowledgeable about the site and showed us around a couple of plots.

Went to look at earls park and was helped by Louise. She is absolutely fantastic, a real credit to the company.
Nothing too much bother she was so helpful and patient and very knowledgeable. Absolutely faultless

Louise at Earls Park went above and beyond to assist me with my house enquiries and even gave me a tour of one of the show houses available just so I can have an idea and feel of both quality of the houses and living in one. Traditional customer service with a smile and extra touch you don't get nowadays.

Louise was so informative and helpful we felt really supported in our decision making

If I could give less than 1 star to write a review I would. Shocking build standard and customer service. After moving in it took 9 months and countless visits to replace my front door. Water ingress was so bad they eventually had to replace the floor too. Fast forward to this year and my home has been destroyed by sewage water. Reported to them 9 weeks ago and only thanks to my insurance has my 2 year old property been stripped out and sanitized. Complaint closed saying it was wipes & owner negligence without any actual inspection or visits from them. I have had to have an independent cctv drainage inspection to demonstrate poor workmanship including dip in pipes, ragged ended joins in the pvc pipework to name a couple noted in the report. Now trying to escalate through NHBC as avant failing to take responsibility for their poor construction all while I live in a house unfit for human habitat with exposed concrete floors and a direct health hazard.

Great customer service, really friendly and helpful! Laura at Smithywood Gate is always willing to help out and answer questions to make sure we have everything we need when purchasing our Avant home.

Excellent customer service .

I’ve always found Keiran Wilmot helpful, honest to customer and readily available whenever we need him. He always ensures all our queries are answered in timely manner. He was the reason we purchased in this area and decided to go with builder. We can see he was honest in his commitments and any queries he answered. He is really an asset. Thanks Keiran

They are scamming people. Do not trust them. I bought a new home from them and I found 500+issues after snagging. They did not resolve these issues even after one year. Legal proceedings are ongoing now. I escalated my driveway issue a year ago(plot 87 shann lane project Keighley) yet they failed to resolve it. Complained to new home ombudsman service last week. So depressing experience. Don’t fall for this builders.

Our experience with Avant has been a good one. We have been in our new house for a year now and Kieran in the sales office has been a great neighbour. Nothing has been too much trouble when we have asked for advice. Kieran’s after sales service has even extended to putting our bins in and out for us when we’ve been on holiday! Tim & Donna

Meghan was cheerful and informative and always ready to help us with our queries.