Avant Homes Avis 

I added the person’s name who has been making my life hell and Avant aren’t happy with that and asked me to remove it. They are happy however with other members of staff’s full names being on reviews when it’s positive.

I purchased a property from Avant Homes in December 2024, and what should have been an exciting first time buyer chapter has turned into nearly two years of stress, frustration, and disappointment.

I first reported severe waterlogging around my property on 2 January 2025, along with numerous other defects. Since then, I have raised multiple formal complaints, including complaints in April and June 2025 as well as July 2026 that remain unresolved. Despite countless promises, site visits, photographs, notes being taken, and assurances from senior management, very little has actually been done.

Over the course of this ordeal, I have dealt with multiple Heads of Complaints and have also had the Head of Customer Service visit my property personally. On each occasion, I was assured that the issues would be rectified. In September 2025, the Head of Customer Services visited my home, took photographs of the outstanding defects, documented my concerns yet again, and verbally assured me that everything would be resolved before Christmas. I am still waiting.

The defects are not minor snagging issues. Avant Homes has acknowledged that resolving them will require extensive remedial work. During periods of rain, water pools around the property and reaches the air bricks. The paving slabs are unstable and wobble underfoot because they were not laid correctly. During winter, the surfaces become dangerously slippery and resemble an ice rink.

The property is not compliant with Building Regulations Approved Document M due to an incorrect front door threshold. There are no drainage provisions on the property itself. The ACO drain at the bottom of the driveway is filled with debris that blocks the drainage holes, and I have even received correspondence from an Avant Homes representative stating this was intentional? The lawn was laid directly onto clay, resulting in an uneven, hazardous surface full of holes and dips. There is no effective drainage system surrounding the property despite the obvious issues caused by the clay-heavy ground conditions.

After repeated failed attempts by multiple groundworkers appointed by Avant Homes, I requested permission in January 2026 to appoint my own contractor and have Avant Homes cover the costs. This request was ignored before eventually being declined through a third party rather than directly by the person responsible. Communication throughout this process has been appalling. Calls are not returned, emails frequently go unanswered, and I am repeatedly told that senior staff are unavailable.

To make matters worse, Avant Homes reportedly received a quotation from their own contractor for the remedial works in May 2026. Months later, it still has not been authorised. Every attempt to obtain updates has been met with delays, excuses, but mainly complete silence.

What has been most damaging, however, is the impact this situation has had on my mental health and quality of life. Since purchasing this property, my life has been dominated by complaints, inspections, contractor visits, unanswered emails, and broken promises. My partner and I have used almost all of our annual leave simply to be at home for appointments, many of which resulted in further damage rather than repairs.

The ongoing uncertainty and complete lack of resolution have caused severe stress and anxiety. I now find myself constantly worrying about what new problem will arise next. My anxiety has become so bad that I experience anxiety attacks whenever another issue appears. I am frequently overwhelmed, emotionally exhausted, and often find myself becoming upset over situations that I would previously have handled with ease. This experience has had a significant impact on both my work life and my personal life.

I bought a new-build home expecting peace of mind. Instead, I have spent the past 18–19 months fighting to have basic defects and apparent non-compliance issues addressed. I never imagined that purchasing a home would become a battle over consumer rights and basic construction standards.

The sad reality is that I have never enjoyed living in the property because of these issues. Every time I arrive home or leave it, I am reminded of the stress, frustration, and anxiety that Avant Homes has caused. I have even offered for the company to buy the property back because I have become so unhappy living there.

What a great experience of house viewing with Louise at Earls Park. We were greeted with a warm friendly smile, we viewed the properties we had in mind, which was no trouble at all and Louise was easy to talk too and was very knowledgeable. Hopefully we can strike a deal with her.

My boyfriend and I have had such a great experience, reserving our first home! We have reserved a plot on the Smithy Wood Gate site and our sales advisors have been Laura and Zara who have both been amazing and supportive throughout the whole process!

The lady on duty accepted the late appointment who came before us, so even we are there on time of our appointment, she cancelled us and told us to come back at 4 however we have errands to run and could not make it. So disappointing since I booked the appointment and arrange my schedule.

Perry, Darach Fields
My family recently moved into one of the plots at the Darach Fields development, and we would like to express our sincere appreciation for Andrew.

From the moment we moved in, Andrew has done an excellent job ensuring that all our snagging issues are addressed promptly.
He regularly checks in on the progress of the work, keeps us updated, and reassures us that everything will be completed to a high standard.
He has also gone above and beyond to make sure we are comfortable and well supported throughout the process.
We are truly grateful for Andrew's professionalism, dedication, and outstanding customer care.
We pray that God will richly bless him and the entire team for the wonderful work they are doing.

Thank you once again. We sincerely appreciate all your efforts.

Made an appointment for 3pm got a call 30 mins before saying the person at sales office was running late with another customer that’s fine we’ll head in a bit later which we did, got there went in the lady was still with the customer she said sorry I’m with done which I answered I do have an appointment bearing in mind we arrived around 3.20-3.25 so well after the appointment we had booked, she answered that someone actually called you to say I’m busy, I said we were told you’d give us keys for the particular property we were interested in she said the doors open so show urself which we did, we decided to just leave after that and was pretty disappointed that didn’t even receive a call to see how we got on or apologise for the fact we’d booked an appointment drove all the way there to leave with nothing no interest if if we’d like information to reserve the property to consider another one nothing very disappointed as we were so excited about this new stage in our search. Only gave 3 stars as house was gorgeous just to small for us or I’d score lower.

Had a great experience reserving our dream home with Avant Homes in Rosyth!. Huge thank you to Vivienne and Caroline, who were incredibly helpful, knowledgeable, and guided us every step of the way to secure the house we were looking for.

We were looking at Plot 70 on Earls Park. Louise, the Sales Advisor there, was extremely helpful and pleasant in trying to get us the right deal for this. She went above and beyond by sending us photos, measurements of the garden and various other things. Unfortunately the house itself just fell short of what we wanted.

We recently moved into our new avant home at Blindwells 4 months ago and we couldn’t be happier with our experience, especially from our sales advisor Steven Gillanders, who was fantastic. From our first visit enquiring about plots, to choosing our perfect home, selling our existing property and finally moving in, Steven was so helpful, friendly, patient and supportive during a very exciting but stressful time. We felt we were in safe hands throughout the whole process and Steven was a contributing factor for us picking avant homes. We love our avant home, and would recommend them to anyone, especially at blindwells as they will be looked after by Steven.

We’ve had a fantastic experience with Avant Homes. A big thank you to Leah and Poppy, our sales advisors, for being so friendly, professional, and supportive throughout the process. They’ve kept us well informed, answered all our questions, and made buying our new home a smooth and enjoyable experience. Highly recommend Avant Homes!

Louise at Earls Park was extremely helpful and friendly. She was understanding of our situation and the time sensitive aspect and was extremely supportive. I will be seeking Louise out in the next year or so when we are in a position to move forward with our next property.

Kornelija was so helpful and polite although we didn’t get the house due to our own circumstances she was so supportive and helped us all the time with catch up phone calls , emails always checking in and giving us reassurance directing us to the right places for advice etc. She was very thorough and made sure to explain everything shows us around and can’t thank her enough really. A true credit to the company. Thanks again! We hope to use expertise in the future
Erin x

Darren the AVANT decorator is absolutely top notch 👌

He is a real professional and such a neat and tidy tradesman.

Louise at Earls park was so lovely. I had a lot of questions to ask and she was very helpful and knowledgable. We walked away with all the information we needed and feeling really excited about our future property. Thank you! ☺️

We are now several weeks into the process of purchasing our new home and Keiran Wilmot has been with us every step of the way. He has been exemplory. He is professional whilst maintaining a friendly demeanour, approachable and knowledgeable of his site and the properties on it and the surrounding area. We have had many questions during the process and Keiran has gone above and beyond in answering them promptly and comprehensively. We have appreciated his weekly updates and photographs keeping us informed of progress. He has helped us navigate through the house buying process and has made a stressful process far less so and for which we are grateful. Thank you Keiran.

We had an excellent experience from start to finish. Abi and Chloe from the Sales team were amazing and very friendly, knowledgeable, and always happy to help throughout the entire buying process.
A special thank you to Viktor, the Site Manager, who was always approachable, professional, and made sure any issues were addressed quickly. We also received fantastic after-sales support from Jade, who was incredibly responsive and efficient.
There were a few minor snags, which is to be expected with a new build, but every single one was resolved promptly and without any hassle. The communication and customer service from the whole team were outstanding.
We are very happy with our new home and would highly recommend them to anyone looking to buy. Thank you all for making the experience such a positive one!

All good, and our preferences were taken into account

I have received such a great service from Keiran Wilmot, Sales Advisor & Laura Davies, Sales & PX Coordinator. Keiran has kept in touch weekly regarding all details of the building & final phases leading up to completion of my new home. I had an informal information tour of the house by Matt the site manager & Keiran. This was an invaluable chance for me to learn & ask questions about the appliances in the house for example the cooker, fridge freezer, boiler, solar panels, electric car charger, heating controls etc.

Laura Davies has been amazing at communicating between myself, my estate agent & solicitor an invaluable help to me.

The whole team at Avant Homes have been on hand to help & guide me through the exciting process of buying a new home. Thank you.

Alan and Jim are two Avant Homes Technicians that have been helping me resolve all the snagging issues in the house. They are friendly, meticulous and try their best to ensure the issues don’t recur.

I hope they will be the people Avant Homes send out in the future to deal with issues at HighstoneHall. Thank you.

Ongoing water issues at Craigowl in Dundee. We have been plagued by poor water pressure, or the water going off entirely.

We’ve had another near 24 hours of little water coming out the taps and now no hot water.

Called customer service and there doesn’t seem to be any rush on this at all.

A new water pump was fitted on the estate last week ( no information provided that this work was taking place beforehand) and five days later the water pressure / supply is worse.