Had an amazing experience with Steve. Was highly impressed by his professional customer service, and the way he was willing to patiently give of his time to explain useful tips to get the best out of... Voir plus
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Very knowledgeable staff who take time to cater for your specific needs. Speedy service from first enquiry to full workplace assessment. Highly recommend!
Once the assessment was organised by my employer I received communication quickly and it was organised to visit my home address where I usually work from. The assessor arrived before my appointment ti... Voir plus
L'entreprise a répondu
Steven was 10000/10 super attentive, great humor and very patient with my questions (in the middle of a heatheave!). I'm very happy with the product. The chair has a wheel that is a bit stuck bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Back Care Solutions
Écrit par l'entreprise
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TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Coordonnées de contact
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, Royaume-Uni
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Keith was extremely helpful.
31 juillet 2025
Réponse de Back Care Solutions
Hi Toni,
We truly appreciate your 5-star review and are thrilled to hear that Keith was extremely helpful!
Kind regards,
The BCS Team
I found the company to be efficient
I found the company to be efficient, helpful and friendly.
21 août 2025
Réponse de Back Care Solutions
Thank you for your lovely feedback. We're really pleased to hear you found our service efficient, helpful, and friendly. It’s always great to know we’re meeting expectations we truly appreciate your support.
Kind Regards
BCS Team
Responded to my quote enquiry really…
Responded to my quote enquiry really fast, once the pro-forma was paid the delivery was really quick and was as ordered. Thank you.
21 août 2025
Réponse de Back Care Solutions
Thank you for your feedback. We're glad to hear your quote was handled promptly and that delivery was quick and exactly as expected. We really appreciate your kind words and look forward to assisting you again in the future. Thank you.
Kind Regards
BCS Team
I've had a great experience with Back…
I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He explained everything and gave me practical suggestions to help me. And Zaayna on the telephone was also very helpful. So, so far, so good! I'll add another review once my new furniture has been delivered and set up.
14 août 2025
Avis spontané
Réponse de Back Care Solutions
Thank you so much for taking the time to share your experience. We’re delighted to hear that Derek made such a positive impression, we pride ourselves on friendly, respectful, and knowledgeable service. We’ll also pass along your kind words to Zaayna, who will be so pleased to hear she was able to help.
Kind Regards
BCS Team
appropriate size chair finally arrived
appropriate size chair arrived
the seat was deeper and well cushion
the lumber support is good
the head rest is not secure and keep slipping down, but overall happy with this chair. Service from desk and delivery was outstanding
1 août 2025
Réponse de Back Care Solutions
Hiya Sharon,
We’re really pleased to hear that you’re happy with your chair overall — that’s great to know!
Regarding the headrest, I’ve just sent you an email with more details in case you'd like to discuss it further.
I'm very sorry to hear you experienced issues with your previous chairs. I’ve checked our system and couldn’t find any other orders under your name, so it looks like those may have been placed through a different company. Additionally, as the measurements aren’t handled by us directly, it might be worth looking into those concerns internally.
Please don’t hesitate to get in touch if there’s anything else we can help with.
Best regards,
BCS Team
Great Company, Great Chair
The technician who came to discuss my requirements and measure me for the chair was really thorough, and considered some things that I hadn't thought about. He also made some really good suggestions. The turn around for delivery was really quick, and the demonstration of the various features and how to adjust the chair was really thorough. The chair is so comfortable and a definite upgrade!
7 août 2025
Réponse de Back Care Solutions
Thank you so much for your kind words, we are really please to hear that our technician provided a through and thoughtful service. Most importantly, we're thrilled that you're finding the chair comfortable and a real upgrade.
Kind Regards
BCS Team
Excellent service
Back Care Solutions made the order process simple and quick. They communicated very well right from questions asked through to delivery.
The delivery driver also lovely which was a bonus!
Chair delivered pre-built which was what I asked for, great!
18 août 2025
Réponse de Back Care Solutions
Hi Kate,
We’re delighted to receive your 5-star review and are glad the smooth ordering process, clear communication, and pre-built delivery met your expectations!
Kind regards,
The BCS Team
I received great service when my chair…
I received great service when my chair was delivered, the person installing was very informative and took time to show me how to adjust it to get the best use for my needs. It was much appreciated.
15 août 2025
Réponse de Back Care Solutions
Hi,
We’re thrilled to receive your 5-star review and appreciate your kind words about our delivery team’s informative and attentive service!
Kind regards,
The BCS Team
Réponse de Back Care Solutions
Hi Katelyn,
We’re grateful for your 5-star review and glad our team could be helpful and friendly!
Kind regards,
The BCS Team
Réponse de Back Care Solutions
Hi Laura,
We truly appreciate your 5-star review and are thrilled to hear you enjoyed our great service and friendly staff!
Kind regards,
The BCS Team
Firm arrived at designated time
Firm arrived at designated time, and took a short time to rectify the chair by changing the part.
12 août 2025
Avis spontané
Réponse de Back Care Solutions
Hi Hefina,
We appreciate your 5-star review and are pleased everything was resolved quickly and on time.
Kind regards,
The BCS Team
Steven was great and very patient and…
Steven was great and very patient and vey patient. He listened to me and digested what I had to say.
i felt that he know what he was doing
13 août 2025
Réponse de Back Care Solutions
Hi Debs,
We appreciate your 5-star review and are glad to hear that Steven’s patience and expertise made a positive impression.
Kind regards,
The BCS Team
Well informed throughout the process
Well informed throughout the process
Prompt response when I had a query
12 août 2025
Réponse de Back Care Solutions
Hi,
We appreciate your 5-star review and are happy to hear you felt well informed and received prompt support throughout the process.
Kind regards,
The BCS Team
Happy customer
Responsive company and all went smoothly with the installation of my desk
12 août 2025
Réponse de Back Care Solutions
Hi there,
We’re grateful for your 5-star review and glad to hear everything went smoothly with your desk installation.
Kind regards,
The BCS Team
Great and helpful products
The screen arms are excellent - very sturdy and stable.
The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, although I still experience some discomfort at night.
The chair works really well for my height (175 cm, with long arms and legs). The horizontal seat adjustment is a great feature. The only downside is that the armrests are quite far apart, which causes some shoulder discomfort after a while.
12 août 2025
Réponse de Back Care Solutions
Hi Laura,
We really appreciate your 5-star review and are glad our products have made a positive difference. One of our team members have been in contact with your company to try to resolve the arm rest discomfort so that we can help you to be as comfortable as possible.
Kind regards,
The BCS Team
Réponse de Back Care Solutions
Hi there,
We’re grateful for your 5-star review and delighted that our great service, quick delivery, and comfortable, well-made product met your expectations!
Kind regards,
The BCS Team
Réponse de Back Care Solutions
Hi Sarah,
We appreciate your 5-star review and are happy to be recognized as a good company.
Kind regards,
The BCS Team
Réponse de Back Care Solutions
Hi there,
We appreciate your 5-star review and are pleased to hear you found our service excellent, quick, and efficient.
Kind regards,
The BCS Team
Amazing delivery experience- the…
Amazing delivery experience- the engineer was so helpful and knowledgeable. Fantastic product too
29 juillet 2025
Réponse de Back Care Solutions
Hi there,
We’re thrilled with your 5-star review and glad our engineer’s helpfulness and the quality of the product made for an amazing delivery experience!
Kind regards,
The BCS Team
Overall the service was excellent
Overall the service was excellent. Speedy, precise and a brilliant service. Made me feel at ease and were clear with the actions and direction we were going.
8 août 2025
Réponse de Back Care Solutions
Hi there,
We appreciate your 5-star review and are delighted our team provided clear, efficient, and reassuring service throughout your experience.
Kind regards,
The BCS Team
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