Brownhills Motorhomes Avis 

Got to give Darren Leadbetter a big thumbs up. He knows stuff. We are on our second Hymer and every time I call he knows exactly what the part is no matter how complex or obscure

I recently had the pleasure of dealing with Brownhills Motorhomes, and I must say, I’m incredibly impressed with the level of service I received. From start to finish, the team went above and beyond to ensure my experience was seamless.

Customer Service:
The staff were friendly, knowledgeable, and genuinely interested in helping me find the perfect motorhome. They took the time to understand my needs and gave me a comprehensive overview of the options available. They were never pushy and always had great suggestions based on my preferences, a very special mention to Liam Hall for his excellent service levels.

Communication:
Communication was excellent throughout the entire process. I was kept updated on every step, from my initial inquiry to the final handover of the motorhome. Any questions I had were answered promptly, and I never felt left in the dark.

After-Sales Support:
What really stood out was the after-sales service. They made sure I understood the ins and outs of my motorhome and even offered a thorough walkthrough of its features. They also gave me peace of mind knowing they were available for any future questions or issues.

Overall Experience:
Brownhills Motorhomes offers a top-notch service experience, and it’s clear they value their customers. If you’re looking for a company that treats you with respect and ensures you leave with the right product, I highly recommend them

After much research over a few weeks, we finally decided on what our next van would be. Brownhills are not far from where we live so we called in and there was the exact van we were looking for in their used display. The van was nearly new and had everything we wanted including a tow bar for our bike trailer. We dealt with Joe and Nikki in sales and from the start of the buying process to the handover, our experience has been nothing but first class. Having bought many vans over the years we have never experienced such a professional approach as that provided by Brownhills. Simply superb, we consider ourselves very lucky to have Brownhills so close to us.

Bought a motorhome from Brownhills. The staff that dealt with us were fantastic they gave us that personal touch. Everything was dealt with and the vehicle was ready on time. Many thanks to Joe Brent, Mat Davies who were brilliant nothing was too much trouble. Mick Bones, Emma Foad, John Nickleson were also brilliant as well and Steve Smith. All were very knowledgeable and friendly. Thankyou to everyone at Brownhills we are truely very pleased with our Motorhome and what you have done for us both. Well Done and a BIG Thankyou.

Needed stuff doing so popped into their parts department to order things. Joanne Ridge really knows her stuff. Apart from the knowledge she was friendly, polite and really welcoming. Half hour later after my mumbled description, we had everything we went in for ordered. Thank you Joanne.

I took my motorhome back for a warranty damp repair and the whole experience was fantastic. The issue was identified and submitted to the manufacturer for approval. The actual work was carried out very quickly including resealing the side skirt all round the vehicle . I did not expect this and it was a great surprise. The service staff at Brownhills were so helpful and friendly and made me feel a valued customer

It was a pleasure to meet and but our motorhome from Brownhills. From sales to handover the experience was unbelievable.
Andy did a fantastic job during the handover process and Jonathan made us feel valued as a customer. Almost can’t wait to trade in and buy another one 👍👍.

Everyone we encountered were incredibly helpful. All matters dealt with efficiently. Highly recommended.

The knowledge of the sales staff of the different motorhomes and the benefits of each one was really good. Liam in particular was very helpful when we were choosing our motorhome, he showed us all the available ones that fitted our criteria and then left us to wander around others for inspiration, he checked in on us regularly to see if we had any further questions or queries and then was very professional whilst dealing with the purchase for us. Unfortunately Liam wasnt available the day we picked up the new motorhome, however Sarah helped us and she was brilliant. I couldnt fault Brownhills at all.

Fantastic experience from first looking to the handover .. Brownhills are such a welcoming place with no pressure and offer excellent customer service
Andy Cantrell was our Salesperson was absolutely brilliant!!

Joe was an excellent salesperson, at no time did we feel pressured & he was really obliging when we asked stupid questions, as we are brand new to motor homing. Finance staff were equally as good & Steve the hand over guy was very patient & nothing was too much trouble.

We have bought 4 motorhomes over the last 20 or so years from Brownhills. The first was not the most pleasant experience under previous management. We returned to them because they had the Rapido we wanted at a good price. The difference in our experience was like night and day. Nothing was too much trouble and we were looked after superbly well. The van was faultless as was their service and handover was brilliant with much explanation of the new fangled electronic system panel.
Move on a few years and we bought another (a swift lhd panel van) during the pandemic. Sight unseen; again no problems either with the buying of it or with the van.
However getting older brings its problems and my mobility scooter didn’t really fit very well in a panel van.
We only went to look and fell in love with the new Autotrail 620g.
We took delivery last Thursday. The van is small but perfectly formed, with a garage to accommodate my scooter. We got a really good deal because it was a 2024 model and the 2025s have a few more bells and whistles; that we didn’t mind not having.
Joe the salesman was brilliant. No messing about and did the best deal he could for us. We had been informed that there were some missing bits but Joe sorted most of them out the day of handover. The handover was thorough and great fun. A member of my family switched a switch off that they shouldn’t have, and it proved how knowledgable the handover personnel are when they worked out in a few minutes what had been done.
A special thank you to Donna in admin for sorting out the Tracking System without laughing at my misspelling of my own name on my email. Also the prep team for ordering the missing bits which will come by post.
Things in life are never perfect but it’s the way in which companies deal with problems that make the difference. I cannot fault Brownhills in their friendly and we’ll put it right approach.
UPDATE TO MY REVIEW:… Most of the bits and pieces arrived within a couple of weeks. The van is behaving fine although we have only managed to get out a couple of times.
The sd card for the sat nav is proving to be a bit of a problem. It was missing on delivery and they ordered a replacement for us which took 3 months to arrive; unfortunately it seems not to be compatible. They are going to arrange for us to go and visit them and they will sort it out……….Watch this space.
I still think they deserve 5 stars.
UPDATE:
Well visited them at the end of September where they ascertained whether it was the unit or the sd card. It was the sd card and they ordered the correct one.
They also fixed a leak on the fresh water outlet that was a new problem, but easy to fix when you know how.
Well the replacement card has been awhile in getting here and Brownhills needed a bit of prompting to get it sorted. However it arrived this morning 5 December and it was the correct one.
Despite my nagging they remained courteous and I know it wasn’t easy for them to source it.
Very happy with the outcome despite the delay,

From our first meeting with Jonathan Caudwell in the showroom to driving away our new motorhome, the entire process was a pleasure.
Jonathan was wonderful to deal with, a perfect mix of attentiveness and professionalism without being pushy. The whole team were very accommodating with the trade in process of our old vehicle. Prior to the purchase date, the preparation team were in contact to point out a defect they had spotted and for which they had already raised a warranty claim with Swift.
Being really eager, we arrived an hour early for the handover, but this didn’t faze the team, we were given food and drink from the cafe while everything was made ready for us.
Terry was extremely detailed in his handover of the vehicle, was respectful when he realised that we were familiar with some aspects due to having had a caravan, but went onto explain the intricacies of the Fiat/Swift Carerra specifics. His knowledge of the particular make/model he was showing us is all the more remarkable considering the vast range of Motorhomes available on the Brownhills site.
A very minor cosmetic issue with a wheel trim was noticed the day after we purchased, but this was rectified immediately with apologies, the missing part being ordered, received and then posted out to our home address within a matter of days
We have been away in our motorhome 3 times now in the 4 weeks that we have had it. I have waited this long to write a review to see if any other issues developed, and if so, how Brownhills would deal with them, but thankfully there have been none, the only issue being the wheel trim which was dealt with immediately, and in no way affected the working of or our enjoyment of the vehicle.
Every member of the team have been a pleasure to deal with

Probably the best customer service from start to finish I have ever had. Liam the sales executive was knowledgeable and couldn’t do enough for you. The handover was straight forward and everything was as it should be. The Brownhills members area was a great idea allowing you to stay in your van on site overnight in order to get use to the van and ask questions whilst still on site. Along with the Spa and Cafe everything was excellent well done Brownhills service above and beyond we will certainly recommend to others

Warning for used motorhome buyers at Brownhills: The sales process is amazing and initial customer care tremendous. However, seeking warranty work is a different story. Expect severe delays; for instance, heating broken in September wasn't addressed until February. Their advertised 3-year warranty primarily covers the base vehicle (motor, cab). Habitation problems (like damp, faulty doors, leaks – some visible in my handover photos) are deferred to the original manufacturer (e.g., Swift, Elddis). If the manufacturer's warranty has expired, you bear the cost.

Currently, my Swift warranty covers damp, booked for December after a 2-day July 'investigation' for other issues. Swift blames 'user error' for a failing garage door. A newly found water leak requires a separate, lengthy assessment (days/week). This clashes with my planned 2-month trip (July/August). If I don't submit the motorhome for the July work, my Swift warranty could expire, leaving me to pay for everything. Beware these potential after-sales warranty challenges.

We have visited Brownhills a number of times, with a view to purchasing a motorhome. Each time we have been, there was no pressure, a staff member would ask if we need any assistance but there was never any pressure. After much deliberation and visiting other dealers, we took the plunge, after seeing what would be our ideal Motorhome. We went to reception, who advised us a representative would be along straight away. No waiting, as Jonathan Caudwell was along moments after we asked. There was no pressure at anytime in the process, to purchase, or get any extras put in. All the prices were as advertised, no hidden extras. Brownhills kept us informed with the preparation process, and the date for pick up. We opted for the overnight stay so any problems could be sorted the next day.
On the day of the handover, we were met by Jonathan, he would see us at the start and finish of the process. Also making him a point of contact should we need advice later. Jonathan handed us over to Clive, who gave us a thorough and comprehensive talk through of everything the motorhome had and did as well as providing us with various user tips, fielding any questions we had. So a big thank you to both Clive and Jonathan for dealing with us.
The following morning, a representative came to see us to ask if we needed any more help, instruction or if we had found any faults.
A problem did occur as we drove back home, but a quick phone call to Brownhills and the problem was sorted, it was down to new user error, not a problem with the motorhome.
Great staff, unpressurised sales, very helpful. Thank you

Excellent service - we bought a new van from Brownhills and used the overnight stay option. Everyone has been really professional and helpful and we loved our free breakfast the next morning thank you

We purchased a second hand Motorhome from Brownhills, Liam our salesperson was exceptionally helpful. No pressure sales and always on the end of the phone when we had a query. Unfortunately we had a few issues with it. Nothing that could have been anticipated by Brownhills so not their fault. The customer service we received was absolutely amazing. Alex and Steve in the Post Handover Department responded to our concerns promptly offering considerable support. Hannah in the Service Department took time out to listen to our concerns, managing our expectations and giving us the option to look at alternative solutions. Emma continued with the fantastic customer service when Hannah went on holiday. Calling to keep us updated and not only taking ownership of our issues but ordering parts and booking the work in as and when needed. A big thank you to Rosie too who reached out to us offering her support as Hannah was going on holiday. All the ladies we met on the service desk are an absolute credit to Brownhills (sorry we didn’t get everyone’s name but it was a pleasure to get to know you all)
Last but not least thank you to both Mark and Alister who worked on our heating and gear box respectively. Both exceptionally experienced technicians who took time to explain the problems with clarity, giving us total confidence in the work undertaken.
We can say without any reservation that we will never buy a motorhome from anyone else other than Brownhills from now on.
We really cannot thank you enough and Millie our Cocker Spaniel is looking forward to her next visit where she knows she will get thoroughly spoilt by all.
Look forward to seeing you all again soon.

The buying process is good with plenty of choice.
My only issue is that it can be drawn out process when actions take longer than expected by the staff.
This should not be seen as being critical because Motorhome buying is a testing process with many variable parts, eg choice, comparisons, price, px's, and any warranty work, hopefully done before you leave happy with your choice. It's all about expectations. Thanks to the staff we were involved with.

Wonderful service today regarding a recurring problem. Booked in at short notice. Prompt action to solve the issue and get us underway. Information on what the problem was, couldn't ask for more. The young lady on service reception was really polite and helpful. Very impressed thank you.