Brownhills Motorhomes Avis 

We have been looking for a Motorhome for some time, conducted some research into what we felt would suit us best and visited a dealer closer to where we live. However, the service was at best, cynical and as this is our first foray into Motorhoming it was important to get it right.
Then we discovered Brownhills! what a difference. We saw a vehicle we liked the look of on the website, left a message on the ansaphone on Sunday morning, literally within the hour we had a call back from one of the Salespeople, Joe Brent. He talked through all options, offered us a viewing, again giving options to secure the vehicle until we could visit and then sent us a full video of the interior and exterior. We went to see it the following Wednesday and after another full inspection decided to purchase. We collected last weekend, and the service received from every person we have had dealings with from Terry giving us our induction to the staff in the shop (opening up after closing to supply us with electric hookup cable) with a £250 voucher to spend, to the staff serving free breakfast courtesy of a voucher provided for the onsite Cafe has been outstanding. But...........the star of the show was without doubt Joe Brent who has guided up through every detail of our purchase without any pressure and always with a smile. He has been FABALAS! Thank you to all at Brownhills we are delighted with our purchase.

Very well organised. Careful and diligent follow up to the relatively minor faults with a new van. However, rather rigid in dealing with last-minute niggles that arose. Overall, our experience was very good. (Just a shame they are a long way from home! But that was our choice.)

From first enquiries to the purchase of our motorhome. Our salesperson Joe Brent was a pleasure to deal with. He is very knowledgeable, informative, patient and really listened to our needs/wants. Joe did his best to get the deal we were seeking and made our purchase easy and straightforward.
All staff involved in the purchase and collection of our motorhome were knowledgeable and informative and made us feel valued.

We purchased our first motorhome from Brownhills last Saturday. Jordan was a very pleasant and helpful salesman, nothing was to much trouble and there was no pressure. He suggested we stay at Brownhills for a night or two to familiarise ourselves with the motorhome. We found all the staff very approachable and helpful particularly the technician who spent time with us Sunday morning as we struggled with the water heating and the Security Lady who opened the gates for us very early on Monday morning so could beat the traffic on the A1. I could go on but I guess you get the picture. We will definitely use Brownhills again!

Everything from enquiry to purchase was excellent however did feel that with the handover not being done with our original Salesperson was rather hurried
That being said Terry at handover and Steve when we were ready to drive off and I had already broke something was on hand to rescue the situation

Mike Warrington the Brownhills Sales Rep is a very welcoming individual and very supportive.
I would recommend him to any person who would like to purchase a Motorhome from Brownhills.

We purchased a brand new Motorhome in September 2024 and have had nothing but issues with it since the beginning. Every issue you can imagine from not starting to water in lights etc, etc. Last Friday I sent a massive complaint email listing further issues and surprise surprise, it’s been a week and not even an acknowledgment!!!
Lost faith in Brownhills and the vehicle itself now. Will be seeking legal advice and going to the ombudsman as this company is a complete shambles

Steven from the Parts department in Brownhills
Really went over and above trying to resolve a situation with in obtaining the correct part that was required.
First class service and renewed my opinion of Brownhills
After receiving bad service from one of your internal valuers when I was considering an upgrade with my current motorhome and I went to another dealer.

But like I have mentioned Steven showed me that not all staff at Brownhills are the same and he alone demonstrated to me that you are good 👍

Excellent service from start to finish, kept us updated throughout the buying process. We are seasonal caravaners returning to Motor-homing and found the handover demonstration by Rick very helpful and not rushed, he made sure we were happy with the full operation of all equipment and was happy to answer our questions. Thank you all that was involved in our purchase of our new Motorhome.

From initial tentative enquiries based on our plan to change our VW transporter for something bigger, our experience with all members of staff has been exceptional. We had recommendations from friends who had also used this company in the past.
Our praise must go out to Jonathan Caudill in sales, Steve who showed us around our purchase and not forgetting the receptionist and prep team.

Prior to taking delivery of a new Rapido motorhome from Brownhills Motorhomes, Brownhills reported a couple of cosmetic issues that they could not repair prior to delivery, but would later address under warranty when parts arrived. They agreed to at pick-up and return the vehicle and pay fuel costs.

The sales representative, Liam Hall, was excellent: friendly, proactive, and knowledgeable. The handover by Clive Rawlings was also excellent. It was comprehensive and well presented; Clive was also happy to help with further support after the handover.

Update: this was originally a four-star review due to the excellent pre-sales service and handover, but has been downgraded to a three-star after receiving poor post handover support.

Further Update: I have now returned my motorhome to Brownhills to fix faults known about prior to delivery. Bit of a trauma getting the work done right, but ultimately Emma Foad (Service Supervisor) was tremendously helpful in getting a resolution and paid my fuel costs. I was also nicely compensated for the inconvenience by Sales

We spent months looking for our first motorhome. We visited the NEC in October and rented before purchasing.

Our first visit to Brownhills was very late in the day and yet Jonathan could not have been more gracious and helpful. We looked around the new models and pre-owned and found what we hoped to be the one. Jonathan was very fair and said we should think about it and go back the following day, luckily we were staying close by.

Suffice it to say, we decided on the Swift but still had to do some final parking measurements. Jonathan didn't push for a deposit or to try and close the sale there and then but gave great advice. The far most important part though is the warranty offered which meant we don't have to travel for two hours to get something fixed, perfect!

We signed up and on the day of collection met Steve. Steve was highly knowledgeable and made what look like complicated controls look easy. He even went over the operation of the van itself from a driving point. Steve made sure that we saw everything working.

We stayed overnight as recommended by Jonathan and in the morning, Steve came to visit at 9am as arranged. We had a couple of clarification questions and noted an issue that needed a quick fix. Within a few minutes, an engineer arrived to fix the issue we found and that was it! All done and dusted

What a great experience and I can't see us buying from anywhere else in the future and highly recommend that everyone does the same thing.

We had a great experience at Brownhills. It may not be right for all but was for us we spent a long time at brownhills looking on two separate occasions. The freedom to go in any van on your own was really good. Once in the main showroom the sales team did enough to let you know they were there without any pressure. Having found the camper van we wanted we sat down with Jonathan and went through everything he was really good in making shore we didn’t unnecessarily spend money on extras we didn’t need. Once ordered we were kept informed right through the process. Once we had the van Jonathan made it clear he was our first point of call if we had any problems and has been true to his word with the few small things we have had and give almost instant response to any email or phone calls. The Brownhills team whilst very busy have still been very helpful and friendly at all times. I’ve waited a while to write this review to get a true sense of Brownhills and can’t speak highly enough. Even the security staff on the gate yesterday was so helpful in helping find some where to park the van. Finally after having had the van for over two months Jonathan still has the same approach and helpfulness to us as he did when selling us the van which is not my experience sadly with many sales people.

From the sales executive to the hand over team, all were extremely detailed and helpful. Johnathan on sales left us on our own to explore the vehicle we were interested in, but always on hand for queries.
Clive on hand over, again very detailed and explaining all the necessary components of the vehicle.
Then Steve who takes over after we collected our purchase was very knowledgeable, on hand to answer any questions, after staying the night.
On the whole a very pleasant experience, would definitely buy again from Brownhills.

Biggest choice of motorhomes and campervans in our local area, sales staff were very pleasant,help was on hand after my purchase so satisfied alround💯

Well first of all.we had issues with our new swift van from day one.nearly 3 years in there's bits of warranty work which needs doing.but nobody rings you back to sort it.dealing with this company is a bit of a nightmare so just be aware they will be all smiles selling you the van but just wait till you need warranty work done which you will.you will have to chase it up till you are blue in the face.will not buy off this company again.

Went to Brownhills just to get an idea on different layouts. All motorhomes are unlocked and there is no pushy salespeople. We saw a couple of motorhomes we liked so we spoke to Jonathan who gave us some excellent advice and at no point was there any pressure to buy from them. When we decided which motorhome was the one for us so we contacted Jonathan. He went above and beyond for anything we asked or needed to know. The preparation team gave us regular updates on what was been done ( pre delivery inspection’s ) On the day of collection we was introduced to Clive for our handover. Clive explained everything there is to know about the motorhome and how things work, he even showed us everything working. He was very knowledgeable so could answer any questions you may have. I would 100% recommend Brownhills their service has been excellent from start to finish. Thank you so much Jonathan and Clive for the excellent service

It all started with Andy who was the sales person brilliant made you feel at ease from the start and product knowledge was also good he kept in touch with all the time as well as the preparation team there was one or two little problems at handover day but Nicky and Andy sorted them out straight away for us this is my 3rd motorhome from Brownhills and the service that my wife and I have received as been brilliant.
Thank you Nicky / Andy and all at Brownhills

Customer service and communication are excellent

Excellent service from Darren getting me the Hymer spares I requested for my motorhome. He was very clear and concise whilst we exchanged emails. Goods arrived in a timely manner and are now fitted.
Thank you very much Darren