Brownhills Motorhomes Avis 

Very happy with the overall experience.
The process from first contact to driving away was brilliant.
Special thanks to Jordan on sales and Clive who did a very thorough handover.
Thanks

We received excellent service when purchasing our motorhome from Brownhills. Joe Brent and the whole team were extremely thorough and friendly throughout, making sure every detail was explained clearly. As we were out of the country when the motorhome became available, Joe went the extra mile by providing a detailed show-around video, which gave us real confidence in our decision. From the initial order through to collection and even post-handover support, everything was handled with professionalism and care. We couldn’t be happier with both our motorhome and the service we received, and we would highly recommend Brownhills to anyone considering a purchase.

Great service from Brownhills, no pressure sales from Jordan, who was very informative spending time going through all available options for us. On collection Terry ran through all the controls and features, very helpful throughout. Thanks all, looking forward to using our new motorhome.

The handover for our new Autotrail Imala 615 was excellent. Jonathan made the whole experience completely painless, guiding us through everything clearly and professionally. Terry went the extra mile during the handover, ensuring we were confident and comfortable with every detail. Outstanding service all round! Thanks again, Lynne and Graham Clark.

Visited Brownhills today to view- purchase a new Rapido I96M motorhome after making ourselves know to staff and asking them if it was possible to view this £150,000 motorhome we were told to wait in the reception area which we did for 15 to 20 minutes no one showed we decided to walk around to try and find the vehicle but failed then got told we were basically to late and no sales person was available and or answering there phones if this is how Brownhills are with sales just imagine if you ever had an issue and had to go back with your vehicle

On our second visit to Brownhills to see a particular model motorhome, we experienced very poor customer service and ended up walking away very dissatisfied. Normally not one to write in to complain, I felt strongly enough about it to email the Sales Manager. Jon was brilliant with his response to us and asked for the chance to remedy what went wrong. He put us in touch with Joe Brent and we arranged a 3rd visit. This was a very different experience, so much so we ended up buying a brand new motorhome and collected it a couple of weeks later. Joe was down to earth and there was no pressured sales pitch. Great person to deal with and I wouldn’t hesitate to recommend him to any potential buyers. Thanks Joe

We had excellent service at Brownhills.
Liam. Jordan and Rick provided excellent customer service and care.
Would highly recommend Brownhills for all your Campervan needs.

I contacted Brownhills after I had viewed a van at another dealer, unfortunately the other dealer did not fill me with confidence.
I spoke to Joe Brent, one of Brownhills salesman. Joe was helpful and very enthusiastic with an overwhelming desire to get the deal done !
After spending thirty five years in the motor trade and employing dozens of salesman , Joe was a breath of fresh air.
Joe managed to negotiate the deal that we wanted and then went over and above to make sure we as customers were happy.
This guy is a real asset to Brownhills and if you are looking to buy a new or used van , make sure you ask for Joe, we couldn't recommend him enough.
Well done Joe and thank you Brownhills.

Jordan was great. Brilliant service from Brownhills

They were so helpful without putting any pressure to make a sale. Such a nice atmosphere around the showroom being left to view available motorhomes and outside too.

On the day of the handover, an engineer spent about 2 hours with us and showed us absolutely everything. They had connected gas up to show us the gas heating/hot water working plus the gas stove, has never happened to us before buying a motorhome. Plus they recommended that we stay the night and sleep in the motorhome and the following morning we could go back to the engineer for clarification on how things work or with any problems that occurred during camping for the night. Really great customer service.

Outstanding service from Brownhills. Yesterday we collected our new Autotrail expedition 67 and the service from everyone was fantastic, from the start Jonathan has been quick to reply to all of our questions and so helpful and Yesterday the handover from Matt and Clive And the lady who delt with the money exchange sorry I didn't get your name. Its our first campervan so we had alot to ask and at no point did we feel uncomfortable asking things.
Thanks again everyone Rob k and Sarah and of course George the dog

Well what started as a "lets just drop by and have a look" ended in deal hand shake and coming away buying our dream Motorhome. Joe our sales advisor was absolutely brilliant, he got us a great deal, and was the most helpful young man from start to finish. When we came to pick our new motorhome up a lovely guy called Clive showed us around and explained how everything worked. I can't praise Brownhills enough I would 100% recommend buying from them. Oh and the homemade pie from the cafe was delicious 😋

Staff friendly and very helpful Joe was brilliant and very helpful to us newbie owners. The handover team of Terry and Steve answered all questions and it was not rushed. Couldn't fault them (and the van was immaculate)

I recently purchased a Rapido 696F from Brownhills and couldn’t be more impressed with the service I received.
Andrew Cantrell, my sales contact, was excellent throughout—professional, clear, and genuinely helpful. He made the buying process smooth and stress-free.
A special mention goes to technician Clive Rawlings, who gave an outstanding walkthrough of the motorhome. He explained every detail with patience and precision, making sure I understood how to operate all the systems confidently. His technical knowledge and clear communication were invaluable.
The handover by Steve Smith was the perfect final touch—thorough, well-paced, and reassuring. Steve made sure everything was in order and that I was fully comfortable before driving away.
Thanks to the entire Brownhills team for making this a truly positive experience. Highly recommended!

Incredible service. I called up around 2pm and spoke to Joanne. I urgently needing a specific part for the next day.. I wasn't too hopeful it would actually arrive on time, but it did!

Absolutely amazing service and I now know where I will go for all my parts and accessories!

Just bought our first motorhome from Brownhills and from start to finish the experience was outstanding,
John was fantastic from start to finish including aftersale and Clive did the most thorough handover ever. We are so delighted with our motorhone and just about to go out for a second holiday. We can't recommend them enough. Thankyou

Bought a brand new campervan and had issues from day 1. If only I'd know you have the right to reject within 30 days. Very slow to reply, had to be continually chased and corrected about issues. Some staff were rude and quite frankly not at all customer focussed. Months and months of misery and no offer to replace the vehicle and no offer to let us use another whilst it was in for repairs for weeks on end, all when we had great weather. Bought in July 2024 and complaint only now resolved 13 months later. Van was never slept in as the roof lining and metal bars fell off, parts coming off all over plus so many other issues. Compensation was only going to be offered once we had agreed to take the van back (which we never did) - this felt like blackmail although as the van was never fixed properly we took the complaint to the Financial Ombudsman and got our money back the long and painful way. This was one of the worst and most stressful experiences and ruined what was meant to be a lifestyle change. If only I had read some of the reviews before I went there.

Jordan and the rest of the Brownhills team were exceptional from start to finish.

Jordan provided you tube videos showing me everything I wanted ahead of our appointment and was there to answer everything else on the day.

We would highly recommend Brownhills!