Brownhills Motorhomes Avis 

The overall service was fantastic from making the initial enquiry to picking up our CV40. Joe Brent was our salesman. He was the best honest, understanding and above all enthusiastic not just about their vans but about us and how we are going to use our new camper! The time spent being shown how things work inside is so worthwhile and nothing is too much trouble the poor guy cliff who showed us round ours we asked so many questions he just showed us and then showed us again. It’s definitely worth staying there for the night with your new van so you get the first night out the way with how things work and if any issues come up they are swiftly dealt with the next morning. We can’t recommend enough. Even after sales communication is fantastic.

The professionalism of sales force, in meeting our wants, whilst understanding our needs in trading in our Motorhome and downsizing to a new Campervan.

Although Brownhills are a large company they seem to manage to retain a small family business level of attention! Everyone we came into contact with, were very friendly and helpful, I was pleasantly surprised with deal I was offered in part exchange , that actually exceeded what I was expecting! When it comes to warranty this is normally what let’s companies down , but there again I emailed about a blind I was not happy with , and got an immediate reply “ No problem one has been ordered “ I would definitely recommend anyone to give Brownhills a look before buying elsewhere!

Having 20 yrs of motorhoming experience and 5 motorhomes, we found this company and staff professional, considerate and helpful from sales to handover of vehicle

Excellent service from moment we arrived,Joe the salesman was very helpful throughout and was able to match a motorhome to our requirements ....without any stress.

What a wonderful company to deal with when buying my motorhome. Everything went so smoothly from the reception area to the sales and after sales experience. Would definitely recommend them to anyone wishing to purchase a Motorhome.

From the moment we walked through the door the whole thing was very professional and stress free
Everyone without exception was very pleasant and eager to help with anything and everything
As with most new purchases small things may need attention and yet again 100% flawless help
I must give a big shoutout to all the staff in the service reception , the sales staff and sales manager were brilliant and a very special shoutout to to the boys in the service department and especially to Oliver who was absolutely amazing throughout

Been on hols thought we would call at Brownhills 56 miles out of our way to restock for our next hols and to have a look at motorhomes , we asked at reception to see if we could stay overnight so we would have more time to look around but the lady on reception wasn’t very helpful she just basically shrugged us off saying there was no room, didn’t even look. On leaving Brownhills there was 26 empty spaces for motorhomes, so why we were told there were no spaces is unbelievable This is not acceptable after we have already purchased 3 motorhomes from them and hundreds of pounds on extras.over the last Seven years. Absolutely shocking customer service from reception. The lady serving in shop though couldn’t be more nicer. Sorry Brownhills you did yourselves out of a big sale today

We recently purchase a new motor home from Brownhills and the experience was excellent.

Joe, our salesman’s, took us through the options, asking relevant questions and then narrowed our search down to 5 or 6. Much better than blindly wandering around the 500 or so RVs they have on site.

Joe was very knowledgeable and with his help we eventually decided on a suitable on for us.

The subsequent after sales service was excellent, issues with awning choice were dealt with to our compete satisfaction and, after a comprehensive handover we set forth into the new world of motor homing.

One thing to also mention is the ongoing fringe benefits of buying from Brownhills, the on-site shop discount, the tri-yearly complimentary social events etc etc. I could go on, but to summarise, you feel as though you haven’t ’just bought a motorhome’, you are made to feel part of a community.

I don’t often write reviews, only when companies deserve one. Brownhills most definitely do.

Excellent service from start to finish from Jordan. Everything smooth and professional.

Do not buy your van from here ! Especially if buying brand new- brought a brand new van, got it home went to go in first trip 2 weeks later it wouldn’t start so I jump started it and they didn’t take this seriously? 2 weeks later went to take out would not start again - they have had it ever since that was 3 weeks ago ! And now they tell me they need it for another 2 + months !! It’s brand new I have spent 2 nights in it and they want it for 3 months to make repairs - it’s mind blowing.
The customer service is appalling no one calls and lets you know what is happening you have to chase them.
They spout crap about manufacturing policy to allow them time to fix an issue (on a brand new van ) apparently they need 3 months !!!! Offer no solution on who is stumping up for insurance during this time, offer no alternative van, did not offer to cover the losses from the ferries / sites we have paid for.
No one knows what they are doing they all blame each other.
Go in the flashy sales room and get smoozed by a couple of coffees and a guy in a badly fitting suit but low and behold if you have an issue no one wants to know.
Please tell me another company that sells brand new vehicles that leaves you without one for 3 months a couple of days after you purchase it ??
Take this as a warning the customer service / after sales of this company is so bad I just want my money back and they keep the van I wish I never set foot in the place.

From start to finish ,we have had such a fantastic service , bought our first motorhome, we stayed on site first night to try everything out ,will definitely be using Brownhills when we come to upgrade
Thankyou all keep up the great work 👍

Easy no pressure purchase of Elddis camper van. Nice sales team good px given. One issue on pick up (pop top lock on one side broken), which could not be fixed there and then so booked in for fix the week after. A few issues about booking which required an escalation, however this was then promptly resolved (van picked up and dropped off with full tank of fuel.

Although early days, I would recommend Brownhills and also recommend an Elddis camper van which looks like it is good quality fit out and drives very well (Autoquest cv80)

One of the Benefits of buying from Brownhills is the Brownhills Club. We booked in to stay prior to our annual habitation check. On arrival I suffered severe chest pain and was taken by ambulance to hospital where I stayed for the next six days. During this time I was reassured that my wife was safe and secure staying on the Brownhills club site. They really go the extra mile when it comes to customer satisfaction.

Friendly helpful staff, everything went smoothly, on collection day we were treated to a complimentary lunch and enjoyed spending the £250 shop gift voucher, were we bought lots of lovely things for our new motorhome.

We decided to change back to a motorhome from our touring caravan and submitted an online query to Brownhills on a A class Motorhome we had seen during the evening as we had purchased our first proper motorhome from them in the early 2000’s.
Jonathan Caudwell came back to us first thing the next morning with a video of the motorhome we were interested in, an email with all the spec and relevant details quickly followed and then a phone call which far exceeded any other contact we had when making similar enquiries with other dealers.
Jonathan was extremely polite, professional and clearly knowledgable about the motorhome we were enquiring about.
Emails were exchanged throughout the day and by teatime we had negotiated a price we were happy with, including an exchange of our caravan in the final price.
There was no sales pressures and we were left with an offer to come and see the motorhome if we were happy before making a final decision, with which the finer details were also formalised in an email so we knew everything to be expected if we were to proceed.
Jonathan had even sent us some photos of some little snags which he had found and assured us would be sorted if we went ahead thus nothing was hidden or left for us to find unexpectedly.
We attended the next day and Jonathan had arranged a point of contact for us if we decided to view in person as he was day off.
We looked around the vehicle by ourselves and then met Nikki Sykes who arranged for the motorhome to be taken into the showroom by another knowledgable male who’s name escapes me but who spent a considerable amount of time and patience with us showing us how everything worked like the self levelling, air con and WiFi to name a few things.
We were happy with everything and paid a deposit and then agreed a collection date convenient with us.
I was kept fully up to date over the next 2 weeks leading up to my collection date including details about the mot and habitation checks etc.
On collection day we were again showed how everything works and special mention needs to go to Terry who explained everything in great detail and was again friendly polite and extremely knowledgable. He went over things several times until both my wife and I were happy.
Final details were smoothed out by Jonathan who quickly had the motorhome in for a new WiFi system to be fitted as we found the router was missing when we were looking around, which again was resolved with no quibble or issue.
We thankfully had taken Jonathan’s advice to stay over on collection day so filled our day enjoying the facilities including swimming pool and sauna but again was kept updated by Jonathan as the WiFi issue was resolved through the workshop.
All in all an excellent seamless experience from initially making an enquiry right up to us collecting and settling down for the night in our new to us Roller Team Pegaso where all the Brownhills staff we encountered from sales, service, reception staff, cafe, part shop and security were excellent.
Now on to enjoying numerous years of worry free motorhome travelling as we have a 3yr mechanical and habitation warranty with the cam belt and water pump also changed prior to collection and 3 yrs worth of uk and European breakdown, thanks Jonathan and all at Brownhills, Jason and Joanne.

we where aloud to wander uninterupted , then when we needed any help, there was someone nice to ask.

Great service, third time we have purchased a van from Brownhills, always had great service.

Friendly and helpful team helped us choose our first Campervan, they’re all very knowledgeable.

The sales team were very helpful and friendly. They knew all about their products and I would highly recommend buying from them.