Brownhills Motorhomes Avis 

This is our second motorhome from Brownhills at Newark and yet again what a smooth and pleasurable process.
Our salesman Jonathan Caudwell couldn't do enough to meet our needs and requirements, not at all pushy, just helpful with everything from information about the motorhome and the whole process of purchasing it.
On collection day Andy Lamb (think thats his surname) did the handover, his knowledge on the vehicle, along with being friendly and also his patience was excellent.
We stayed over for the night and even when we had queries from Andy and Jonathan they were on hand for the silly questions, Andy even came to the van when we had a query with the hot water system, which was easily resolved.
All on all both Jonathan and Andy made the purchase a great and pleasurable experience.

I just bought my first motorhome through Brownhills and the whole experience of dealing with them was excellent. Their facilities, attention to detail and approach to the sale were superb. Everything is very clear and the advice they give is very good indeed. The salesman, Matt, was excellent and kept me informed throughout the whole process of how things were going: he gave a very personalised service. On the day I picked up my motorhome Jonathan was very helpful and Terry, who did the orientation of the motorhome was a pleasure to deal with. All of the staff there are very professional even down to the lovely ladies who work in the café. I cannot recommend Brownhills enough.

I have a suggestion. I have seen in some motorcycle dealerships that on the day somebody collects their new vehicle and are handed the keys, they get to ring a bell hung in the showroom. That brings a tremendous sense of pride to the customer and also to everybody in the dealership, customers and staff alike, that another vehicle has been sold and the owners dreams are about to be realised. I think Brownhills should consider doing this because it would add another dimension to the already excellent service. Gary.

My recent experiences with Brownhills have left me extremely disappointed, and I can no longer recommend their after-sales service.

Following a habitation service, I discovered damage to my motorhome’s garage door. When I raised the issue, I expected a thorough and impartial investigation. Instead, I was simply told that the technician said he hadn’t caused the damage, and on that basis Brownhills refused to accept any responsibility. No evidence was provided to show that CCTV, workshop records, or vehicle condition reports had been reviewed before reaching that decision.

To add insult to injury, I was then offered a quotation to repair or replace the damaged door at my own expense.

This came shortly after another disappointing experience involving my 2022 Swift Escape motorhome. I reported a crack in the bodywork above the passenger door and oxidation on one of the habitation doors, which I believed should be considered under the manufacturer’s body integrity or warranty provisions. Rather than helping me pursue the warranty claim, I was told it wasn’t covered and that I would have to pay simply for the vehicle to be inspected.

As a customer, I expected Brownhills to support me when genuine issues arose, not dismiss my concerns or ask me to pay to investigate them. Between the handling of the damaged garage door and the lack of support with what I believe is a legitimate warranty issue, I have completely lost confidence in their customer service.

I hope Brownhills reviews the way it treats customers after the sale because my experience has been frustrating, disappointing, and has left me feeling that customer concerns are not taken seriously.

This is our second purchase from Brownhills and it was equally as great an experience as the first time. Jonathan was informative and knowledgeable, offering excellent practical advice. Clive who explained the workings of the Motorhome was very knowledgeable, also offering practical tips and advice on keeping you and your Motorhome safe. I wouldn’t consider buying a Camper from anywhere else as I love being part of the Brownhills family 😍

The experience buying the Motorhome in November 2025 was good, follow up on problems starting from first night not so good, three journeys to fix water pump still on going to date 29/7/2026 , initial response from reception good , but no calls returned.and no answers to questions

We have used Brownhills Service Department over the years and Darren has always been patient and taken time to find the exact part required for our motorhome, he is very knowledgeable and helpful and solved our problems, we will continue to use Brownhills Service Department in the future. Many thanks

Always very helpful and efficient! Quick responses which is good for us as we are normally a bit last minute with ordering :0)

Darren took time and patience to find the exact part required for our motorhome. He is knowledgeable and helpful. He solved our problem. We would use Brownhills Service department again.

Bought a new Adria Compact , collected it at the end of May. Great sales team from purchase to collection.
Vehicle wouldn't start last week,contacted Brownhills, they would ring back.....still waiting.
Contacted them again today 18th July with an issue with the Lithium Leisure batteries losing charge. There are no obvious problems. Still waiting for electrician to ring back to try and resolve problem.
We're away for a month and it would be nice to know what, if anything could be done.
Just a wee bit disappointing.

Just bought a motorhome from Brownhills of newark, these people are very professional and knowledgeable.
Jonathan in sales from the start easy to talk to explained everything not pushy.
All the way through from placing order they have kept us informed even the general manager.
On the day of hand over we was introduced to Rick he did a very detailed hand over nothing was to much trouble, he needs a pat on the back.
And Jonathan top sales guy, helpful and fun to deal with.
Brownhills you have a wonderful team here well done.

Bought a brand new elddis evolution 150 motorhome. Was planned to be a dream but turned quckly turned to be a nightmare. In 10 weeks of ownership, brownhills had this motorhome for 5 of them. Substandard repairs, attention to detail or any care of detail. Cab & hab areas left in a mess on 2 occasions. Lies and evasive tactics from a few members of staff rather than listening to the concerns we were raising. We feel more pride should be taken when handling issues with customers expensive vehicles. Throughout this process we dealt with a few remembers of staff who we won't name to maintain our own level of self respect but of this occasion given the outcome of a full refund we would like to thank N Sykes J Caldwell and M Cantrell for their sincere and professional approach in resolving our issues. They are a credit to the company. Hopefully others will adopt this professional attitude to carrying out their duties. Going forward the change is needed for aftersales care.

We have had a great customer experience throughout the process of buying our new van. From our initial contact - with Andy in Sales leading to our purchase, through a very comprehensive and patient handover with Rick and on to attentive support from Alex in after sales care - we have been treated to excellent service throughout; helpful, prompt and expert. We feel very much that our needs as customers have been at the heart of the process throughout. Thank you all!

We bought a campervan from Brownhills, Matt is sales was great, easy to deal with, always sharing information and answering any questions and queries. When we went to collect the van Rick did the handover, he was excellent, talking us through the bits that were new to us , really quick and efficient, smooth quick handover, thank you.
Based on this experience, buying over the phone and only visiting in person to collect I'd thoroughly recommend Brownhills, large selection on vans and motorhomes, friendly staff and decent scones.

A very good service and experience when buying our motorhome. Very knowledgeable and helpful staff, especially Shaun and Terry. Thank you.

The whole process was handled perfectly.

From initial contact through viewing and on to collection everyone was very helpful and friendly.

Excellent and efficient sales and service

Be very wary of buying from this company.
Our Autotrail tracker RB 2019 has just been diagnosed with 2 areas of ingress causing damp.
To my horror we then find out this is not covered by the “Piece of mind” 3 year Brownhills warranty and the original 10 year Autotrail warranty is not valid!!!!!
How can it be explained that we spend £60k in good faith to find out neither warranties are fit for purpose!!!
Disgraceful Brownhills!!!
I will be escalating this to the finance company used on Brownhills recommendation as they have a joint vested interest in a “not fit for purpose vehicle”
Check the warranty details before buying!!!! We assumed that such a large organisation would be totally honest and honourable to their customers , let’s face it, it’s not a cheap purchase, choose which Motorhome you buy from this company.
The very least you expect is to be told up front what is covered by warranty and we were definitely not told!
I will update once escalated in the hopes this may help some other, hard working, unsuspecting buyer!!
UPDATE!!!
We were not told we didn’t have the Autotrail warranty and I am not referring to “moving parts “!!!!!
I am referring to damp which as we all know, is not good in a motorhome. Two years is not good enough for such a bad fault on a motorhome that cost £60k.
What a poor reply from the company.
Oh and for the record I am not a Sir.

We only arranged with Jonathan Cauldwell, one of the sales team at Brownhills to trade in our 30 month old Auto Trail F60 motorhome for a new Eldiss cv40, some two weeks ago. Jonathan had sold the F60 to us in November 2023 and it has been a good purchase.

Having tried a compact Motorhome, we decided that we wanted to return to a campervan (panel van conversion) and the Eldiss CV40 met the bill for us. The complication for us is that on Saturday 13 June we go to France for three weeks and so we needed to find, agree a deal and trade in our F60 in around 3 weeks.

Jonathan Cauldwell sold us the F60 originally and when a local dealer in East Anglia was unable to match our requirements we phoned Jonathan from our home in Suffolk. Within two hours of calling him, we had done a deal, as he had found us a van conversion that did exactly what we wanted and we had agreed a trade in, purchase price and delivery that worked in our tight tight frame.

Jonathan AND Brownhills came up with the right van and the right deal.

Yesterday we travelled to Newark and traded in our F60, signed the final paperwork and were then shown around the cv40 by Terry in the prep & handover team. Terry is such a gent, calm, a nice gentle manner and very patient and definitely knows his stuff. He showed us around our new van, explained how everything worked and the principle differences between thia Fiat Ducato based Eldiss CV 40 and our F60 as well as our earlier Peugeot based AutoCruise van conversion. He took the right amount of time with us and at no time did we feel rushed. He also took away a couple of snagging matters including a fault within the glass top of the cooker/hob unit and these were quickly rectified. Thank you Terry.

I should say that Terry also handed over our F60 in November 23 and we have similar positive memories from dealing with him at that time and it was refreshing & comforting to have him hand over our second Brownhills supplied vehicle. Thank you Terry.

Finally, Steve from the technical staff checked in on us this morning after we had slept onsite at Brownhills and used their very convenient facilities
Steve, who again we also dealt with back in 2023 was able to explain properly to us how the key fob and vehicle alarm works, discuss our ceramic coating with us and how we knew it had been completed. He explained that our ceramic coating customer card is now located in the kit bag which contains all of the ceramic coating care products and that we will now receive out Certificate and Guarantee by email.

Another query successfully dealt with. We also raised a few other manufacturing faults with Steve, all of which have either been fixed this morning by the Brownhills wider team or will be fixed as a warranty item when we next pass through Newark or at our first service.

In conclusion, Jonathan, Terry and Steve on behalf of Brownhills provided excellent customer service and support to my wife and myself and we are now delighted we called them again, having decided to buy our next campervan.

Our ferry booking is in place for Saturday and we are very much looking forward to returning to France for the first time since pre-Covid, and doing so in our new Eldiss cv40 campervan which is one of the Browjnills special edition Evolution models in metallic black with the ceramic coating as an extra. Looking very smart and shiny!!

Thank you Brownhills for working hard to make thia happen for us and thank you to Jonathan Cauldwell, Terry and Steve for their friendly and competent service.

And as always a BIG thank you to Emma and the other reception team members who are the entry point to Brownhills and their staff, and helped us enormously on both of our visits and when trying to contact people. They always go above and behind to get hold of the relevant individual and either get them to call back as promised or phone themselves to keep us updated.

Great staff, great attitude and always good stock and choice of vans. Well worth the two hour drive from Suffolk to deal with people that can make things happen. THANK YOU all at Brownhills in Newark.

Fantastic customer service Mick couldn’t have done any more. I would recommend Brownhills customer service to everyone with a motor home or caravan