Brownhills Motorhomes Avis 

Having lost a bit of trust in Brownhills a couple of years ago - being almost made to feel unwelcome because the workshop was overbooked so didn’t really need or want my custom - what a totally different experience today. I needed a Fiat Professional repair so booked in a couple of weeks ago. Great comms leading to the day. Outstanding customer service from the service dept team including engagement with the technician doing the work, made the whole experience fantastic. I quickly booked in my next major service for later in the year with helpful information from the service team. Well done Brownhills.

Smoke and mirrors ! fancy showroom fancy prices you think you are buying the best available , wrong terrible after sales warranty not worth the paper its written on. would not buy from them again

Excellent customer service from 1st visit to collecting our motorhome
Johnathan for the sales experience and advise and Terry for the walk through explanation of how thing work and where thing are

As with many of the major purchases we have made, it is often the connection with the sales person as much as the product that has influenced our decision. That was certainly the case with Brownhills where we were blessed to have an excellent sales person who quickly identified exactly what our requirements were, didn’t attempt to over sell to us, and in fact made several suggestions on how to save unnecessary costs
The motorhome handover could not have been better and the offer to spend the first night on site was a definite plus.
If I were to have any complaint at all, it would be the lack of regular updates between placing the order and the van arriving. The sales person did forewarn us of this but that did little to quell our thirst for info even if it was just to be ‘no change’.

From first visit to look at Motorhomes right up until collection of our chosen model Brownhills staff were first rate. Every query and request for accessories was met with helpful responses and all extras were fitted in time to meet the delivery date apart from one item that needed fitting by outside agents.
Handover was also conducted professionally and efficiently and the whole buying and part exchange experience was completely painless.

Darren Leadbetter from Brownhills gave excellent an remarkably fast service when I contacted Brownhills Hymer Parts department. He sorted the correct Shower tap to replace the now obsolete one and it was with me within 2 days. Thank you very much Darren.

Terrible aftersales service after buying a brand new Swift.

There were several quality issues with the van from the beginning, which I reported straight away. Unfortunately, I could not get the van back to them within the timeframe they expected. However, on every occasion I called to cancel appointments, I was never informed that there was a time limit on the habitat warranty repairs.

I eventually took the van in 3 weeks ago and was told they would contact Swift regarding the repairs and get the items fixed.

After repeatedly chasing for updates and making more calls today, I have now been told they are refusing to carry out the work.

Absolutely shocking customer service and very disappointing support after purchasing a brand new vehicle.
Reply to your Reply
I contacted you over the phone with these issues from day one and the issues I had with a brand new Motor Home
When the Service was booked in I explained that the Motor Home was stuck in the garden water logged
This went on for the next 3 appointments
Brownhills can’t book you in until months after because you can’t keep up with demand
It’s amazing how you take my money so quickly without hassle
I kept you informed on this and at no time did you mention my warranty would be void
I have spoken with Swift and they are not happy with the way you are treating me

Brownhills were excellent from initial enquiry at the NEC Show to actual purchase of my new campervan followed up by excellent after sales services. I could not fault them in any way. The customer service and advice from all the staff at Brownhills from sales, services and support team were professional, friendly, attentive and very responsive to any query. This was a wholly enjoyable experience from start to finish and subsequent post sale. I would definitely recommend and I look forward to many new adventures in my new Rapido V65XL Campervan.

Handover was by Rick and was the best handover we had ever had and we have had quite a few. Top marks for Rick

Purchased a new Schaudt controller from parts. Antony Cotton was so helpful. He made sure our purchase was the correct part with Adria whilst we waited. He also got a technician to make sure it was installed / set up correctly for us. I cannot fault the service at all. I would definitely recommend Brownhills.
Thanks so much especially Antony.

We made contact by phone24th march and spoke to Andy in sales regarding a new Elddis 115 auto evolution he offered us a deal which we were happy and agreed to go ahead. From that moment all I can say is every member of staff that we have either spoken to on the phone or face to face when we collected our new van 10th april has been polite friendly and professional.

We’ve just returned from Brownhills after having a few teething issues addressed on our new motorhome, and the whole experience was outstanding from start to finish. Every member of staff we met was genuinely friendly, professional, and eager to help.
The reception team clearly explained the process when we arrived, and the service desk team went through the planned work in detail before getting started. We even received a call during the day with an update on progress, which was a thoughtful touch. When we returned to collect the vehicle, the technician came out personally—alongside the service team—to walk us through everything that had been done.
And of course, Daniel, our sales executive, was as approachable and supportive as ever, always ready for a friendly chat.
From a customer’s point of view, I only wish more businesses operated with this level of care and professionalism. Brownhills truly sets the standard.

Brand new high value motorhome purchased March 2026. On collection the solar panel wasn’t working. Workshop had the van, told me now fixed. It wasn’t. 2nd visit to workshop, told me now fixed. It wasn’t. Now in workshop yet again trying to be fixed.
Fresh water tank level reading erratic. Workshop had the van, told me now fixed. It wasn’t. Now in workshop again trying to be fixed.
Cab air conditioning not working. Workshop had the van and reported there was no refrigerant gas in the system. Unbelievable for a brand new motorhome handed over to me.
Cannot lock the van, upon trying it triggers a tracker alert. Currently trying to be rectified.
Brownhills are proactive in trying to rectify problems but keep telling me things are fixed when they clearly not.

From looking around, then trading in our existing motorhome what a fantastic journey. All the staff were so friendly and knowledgeable. I would recommend this company to everyone.

the sales person who dealt with us (Joe Brent),looked after us,making sure we were happy with the deal.he was a pleasure to deal with making us feel at ease.he even rang us a few days later to see if we were ok with our van and if there was anything he could help us with, and to ring him any time if we had any issues.

From our very first visit through to purchase/collection we have had first class service, brilliant communication and a friendly approach- in particular from Shaun - thanks for all your help.

From start to finish the whole process was 1st class, Bo the salesman and Andy the demo man where great, Alex was great too, plus the handover team.
Excellent service

From the start we felt very comfortable and confident with the service from Andy Cantrell, the whole experience from Brownhills was top draw. The package we received was over and above what you would expect. full marks to their customer service.

Daniel in sales made it very smooth 😁

What a 1st class service they gave us , we couldn't have been in better hands.
John and Andy made the hand over so easy , they didnt rush us and answered all our questions . Brownhills are great team and look forward to using their after sales facilities. Joyce and Beamo