Brownhills Motorhomes Avis 

We had previously bought a motorhome from Brownhills in 2020 so when we decided to change last week we didn’t hesitate to return to view their stock. We were so pleased to see a motorhome of the type we had identified before viewing. As we are cautious people we returned home to give ourselves time to think. The next day we returned and were delighted to see Jonathan Cauldwell who had dealt with us all those years ago. We secured our deal and met Alex in the office who was also very courteous. Having agreed to buy with part exchange we returned home. Our handover was the following week and we were met by Jonathan, excellent as always. Clive, the technical advisor showed us around our new motorhome explaining all to us. He was absolutely excellent and anything we didn’t understand he revisited. Lee then finished our paperwork with us and we then had lunch in the cafe courtesy of Brownhills followed by browsing and purchasing our needs for our new motorhome. Many thanks indeed to every one of the staff. We will, as before recommend Brownhills to our motorhome friends.

A Warranty job.
We got a water leak whilst we were in Spain so I contacted Customer Services Alison Smith who actually started the ball rolling she couldn't do enough so she got Paul Manchester the Garage Manager involved he emailed me to tell me what to do keep the water out whilst still in Spain. On our return Paul got our vehicle into the garage and sealed the TV Ariel up until the job could be done whilst there Paul made a note of spare parts needed to do the leak.
This actually took eight months to get the job done none of it Brownhills fault In that eight months there were many emails between myself and Rosie Lacey she even had fingers crossed when the final part arrived. THANKYOU BROWNHILLS STAFF YOU WERE BRILLIANT. The service reception staff are great as well bright and cheerful always got time for you or me anyway!. So come on Brownhills acknowledge them please.

Recently took ownership of my motorhome purchased through Brownhills. First came into Contact at the NEC Caravan, Camping & Motorhome show, where I dealt with Jonathan. He took me through the sale, and provided excellent support.
Come Handover day, Jonathan looked after us and passed us to Rick from the prep team, who looked after us fantastically well, giving us a comprehensive handover briefing, and recommending we stay overnight to get comfortable with the new rig.
As it happened we needed two nights to get everything sorted out, and everyone at Brownhills were extremely friendly, helpful and supportive.
I cannot recommended the personnel at Brownhills highly enough for making our first motorhome experience a great one.
Thanks again to Jonathan, Rick, and thevrest of the team there.

Bought a nearly new Swift Carrera 144 from Brownhills last November. It’s my first experience of owning a campervan and I soon came to realise that there will be issues with whichever van you opt for. There are so many devices and appliances that can malfunction and therefore you need a dealer that is responsive to these problems. Brownhills is exceptional at that. Alison in the service department has been incredible at resolving these issues and makes you feel like a VIP in all her interactions. I can honestly say that she goes above and beyond to achieve excellent customer satisfaction. I’ve read one or two 1 star reviews on here and I can tell you they are light years away from my experience.

Purchased a Swift Escape 694 from Brownhills and really pleased with the purchase. Jonathan Caudwell made the whole process stress free and at no time was pushing us into making a purchase. He allowed us time and space to consider our options and preferences and was available to advise us if we had any questions or concerns. The handover process by Terry was extremely relaxed and Terry clearly knew his area of business explaining all working aspects of our new motorhome with ease, giving us total confidence once we took the keys/ vehicle. The sales support and benefits package that came with the purchase was second to none. If you are looking to purchase a Motorhome we would without hesitation recommend Brownhills as a company you would have confidence in dealing with. Sales executive Jonathan Caudwell and Terry from the handover team are a real credit to the Brownhills team for their ‘family business’ approach and customer service. Thank you. Nik and Sue Hewitt

I’ve written on this forum before negatively a year ago. However we had another issue in September last year with our Expedition 67 2024. This was around 15 months old with 4000 miles on the clock and the manual gearbox had started to grind in and out of 4th gear. We returned it to Brownhills but the response was negative stating the issue was our fault, Fiat said the issue wouldn’t be covered under warranty etc etc. we escalated the complaint and then had a FANTASTIC experience with Alison Smith, customer service manager. She took it upon herself to resolve the issue with Fiat, challenged them and got their decision over turned. She took the matter on herself from start to finish. We collected the camper today - all fixed. We cannot thank her enough. A load of our minds as it’s been so stressful. Alison is amazing and should be recognised by Brownhills for her excellent work and professional manner - thank you Alison x

Bought a Adria coral from Brownhills late Nov took it home haven't used it at all since then my hab door stopped locking.i have rain water pouring down the windscreen into the engine bay and over the wiring called Brownhills and was told it wasn't covered on warranty and now also the alarm Brownhills fitted goes of all the time on its own and they won't take responsibility for that either. It seems there all nice to you intill they have your money and then it all changes.So I got a 70k brick in my yard.
Update took it back to brownhills they still use the warranty as an excuse for them selling me a dodgy van also still didn't fix the alarm just changed the batteries even though I told there so called mechanic it's something to do with the door. Took it to an real mechanic and turns out it was the door contacter. So wasted more time and money taking it to brownhills lesson learnt once they have your money they really don't care and give you a warranty that's not worth the paper it's printed on. STAY AWAY FROM THEM IF YOU NO WHATS GOOD.

Easy and straightforward to deal with, great welcome on arrival, good demonstration given,handover went smooth with no hold ups

Needed to find an obscure part for my campervan. Rang Brownhills parts department for advice. Got Antony, who, after an exchange of emails and pictures, identified it and sent me the online link. The parcel arrived 2 days later but missing one component. Back to Antony who immediately sorted it. Never mind the mistake, the service was superb.

All in all a very good and stress free experience from start to finish from initial contact with sales to handover every one friendly and helpful to solve any issues 👍

Very happy with the service from first picking the campervan to hand over every one was very helpful great service.

Picked up our new Motorhome on Fri and received a very thorough handover from Rick.
Nothing was too much trouble & he made the experience a very pleasant experience due to his knowledge of our particular motorhome (Adria)
Thanks Rick, you were a great help to us!!!

Really impressed with service from start to finish. For the largest dealer in the country to give such a personal service particularly Terry who gave us our instruction and explanation of features on our new vehicle.
Many thanks

Just bought our first motorhome from Brownhills. What a great experience.
Huge thanks goes to Joe who was both friendly and professional steering us through the process every step of the way.
Handover was fantastic with the opportunity to stay overnight to ensure all went smoothly.
We cannot thank you enough. We look forward to many happy years touring in our new van.
Kind regards
Kathryn

Ordered 2 parts recently for an Adria Sonic Supreme. Anthony solved my first problem last November and when I called the parts department yesterday for an urgent problem with a water pump I got through to Stephen…… I felt a little uneasy at first but my doubts were quickly put to bed as Stephen quickly proved to be as patient, knowledgable professional & helpful as Anthony had been a couple of months before.

To cut a long story short, Stephen identified a suitable parts solution and I received the item I needed at 09:45 this morning which was around 19 hours after I placed the order.

Thanks to both Stephen and Anthony who both exceeded my customer expectations. They are a credit to Brownhills and hopefully the company recognises this.

Thank you both for your help and keep up with the good work!

Kind Regards,

I’ve just purchased a second-hand motorhome from Brownhills, and I honestly couldn’t be happier with the entire experience. From the very first viewing right through to the final handover, everything was handled professionally and seamlessly.

Shaun, the Sales Executive who looked after me, was outstanding. He was friendly, approachable, and extremely knowledgeable. No question was too much trouble, and he took the time to make sure I felt completely confident and informed at every stage of the process. The whole experience felt relaxed, transparent, and genuinely customer focused.

Buying a motorhome is a big decision, but Brownhills made it an easy and thoroughly enjoyable journey from start to finish. I would highly recommend them to anyone considering a purchase — first-class service all the way.

Looking for a second hand motor home visited Brownhills on several occasions and found the staff all to be very helpful and informative. Having had a Bessacar previously found ‘Bessie 2’ and negotiations were handled by Jonathan who was extremely helpful, polite and informative and we struck up a good rapport. On ‘handover’ day Rick was again very helpful, polite, informative and gave us some good tips 👍 Overall, can’t fault the team at Brownhills and they offered a good overall package. Well done and thank you.

This company has it spot on. Having just collected our new to us motorhome, I can’t comment on after care,so I will be commenting on the buying/part exchange experience.
From the very start, we were greeted by friendly sales staff (Jonathan) who gave us the information we needed and took us to where the motorhome we were interested in was. He then left us to view the van in our own time. We had some lunch in the onsite cafe which was lovely (only negative for us was that we couldn’t take the dogs in). Food was lovely. We then went to find the sales guy and proceeded to secure a part exchange deal. He was very knowledgeable without being at all pushy.
Fast forward and we signed the deal and made an appointment to return to collect in 2 weeks time.
We were kept informed by email and phone as the van was checked etc.
On pick up day, we had great service again. Everything went smoothly, and the handover guy who runs through the workings of the van, was excellent (Clive). He was patient and clear in his instructions on everything.
We were booked to stay on the free overnight facility as we live far away, which is also such a genius idea. It has a pool and sauna, but we didn’t use them.
The staff couldn’t be more helpful. They even give you a voucher for free breakfast at their cafe in the morning, plus a goody bag with wine, tea bags, coffee etc!
We are leaving tomorrow knowing we have full after sales support from our sales guy. We simply phone him direct with any queries.
We honestly cannot fault our experience.
Huge indoor sales room. Free drinks machine, lounge area.
Highly recommend this place :-)

Cant fault the spare parts team, they go above and beyond to help you, they literally pretty much know everything, always there for advice as well as sourcing what you need very fast
Fantastic service great team
thank you

We recently purchased a new motorhome and can honestly say the level of service we experienced was extremely good. Our salesperson Liam was extremely knowledgeable, patient and gave us room to make a decision over the two days we visited, at no point was there any hard sale.