Cherish Co Avis 

95
•
TrustScore 2 sur 5

1,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

If i could do MINUS stars i would!! Absolute RIP OFF!! Avoid like the plague unless you like throwing your hard earned money away! Ordered two suits for my sons prom thinking this was a UK company and... Voir plus

Noté 1 sur 5 étoiles

Scam chineese company posing as UK website. Took weeks to arrive. Worst quality children's size clothes most likely made in a sweatshop. No refund without sending back and paying extortionate shipping... Voir plus

Noté 4 sur 5 étoiles

Ordered a waterproof jacket in Medium and found it well made but a little tight under the arms. Contacted by email and received a quick response to be able to get the same item in large with no furth... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Boots look nothing like the image advertised. The quality is completely off. They also sent me 3 sizes too big. Despite all these issues, they refused to pay for the postage and packaging for me to b... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

95 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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1,8

Tous les avis

(95)

94 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

If i could do MINUS stars i would!

If i could do MINUS stars i would!! Absolute RIP OFF!! Avoid like the plague unless you like throwing your hard earned money away! Ordered two suits for my sons prom thinking this was a UK company and i could send whichever didn't fit back. Took forever to arrive and when i looked further into it I realised they were coming from China. The suits finally arrived 2 days before prom (by which time i'd had to go and buy another suit from our local town). The suits from Cherish &co were cheap and wouldn't have been worn anyway. When i tried to return they said they had to go back to China despite the fact that they apparently have a UK warehouse!! Probably just a box room somewhere so they have a UK address! Please don't waste your money, This company is a complete scam! I now have tow suits that i can't even sell on or so anything with!! To the charity shop for fancy dress! Angry, annoyed never to return customer!

1 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

No email to confirm order

No email to confirm order, 4 week delay in delivery, no returns label or address, no way to contact them, very poor quality material, labels cut out of garments and all sizes were wrong
Avoid this company at all cost.

25 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

DO NOT ORDER from this web site

DO NOT ORDER from this web site. I got scammed into ordering 2 dresses the same size/ style . The dresses took over 2 weeks to arrive and when they came looked nothing like the website. Material was cheap and nasty. I Tried to return and was offered a percent off my next order and a percent back off the cost of the dresses. . I stated I wanted to return the items and have a full refund. The cost of returning 2 light dresses back to CHINA was £27….. . I didn’t bother to return as probably wouldn’t get a refund and wasting more money . Please do not buy from this website the clothing is cheap and nasty not to mention loosing out on money.

17 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Chinese rubbish avoid

Scam chineese company posing as UK website. Took weeks to arrive. Worst quality children's size clothes most likely made in a sweatshop. No refund without sending back and paying extortionate shipping.. no mention of this on website. This is the worst kinda fast fashion. Lesson learned hope this review stops you from ordering anything.

16 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Pleasantly Surprised…

The wait wasn't as long as expected and I have to tell you my dress is even more spectacular than I could of imagined. It is a quality item and I'm so pleased I took a hance in you. I was expecting the worst, once I had read the Trustpilot review, but I am so happy with this wedding guest outfit I have ordered another two dresses. Don't let me down guys, I'm on a roll with this one. Thank you.

2 juin 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Kaye,

Thank you so much for your wonderful feedback!

We’re absolutely delighted to hear that your dress exceeded your expectations and that you were pleasantly surprised by both the quality and your overall experience. It means a lot to us that you gave us a chance and were happy with your wedding guest outfit.

We’re also thrilled to hear that you’ve ordered two more dresses! We truly appreciate your trust and support, and we’ll do our best to ensure your next experience is just as positive as the first.

Thank you again for sharing your experience, and we hope you enjoy your upcoming purchases just as much.

Warm regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

Attention everyone

Attention everyone, don't buy from this company, it's a scam. The product doesn't match the description at all, and the company refuses to refund your money. Don't buy from this company, it's a complete scam.

3 juin 2026
Avis spontané
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Réponse de Cherish Co

Dear Czoko,

We’re sorry to hear that you feel this way about your experience. We take customer concerns seriously and would like the opportunity to review your case and assist you directly.

Could you please provide your order number so we can locate your order and investigate the issue? We are committed to working with our customers to find a resolution whenever concerns arise.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

They look nothing like they do in the…

They look nothing like they do in the catalogue, very poor cheap material and wasn’t cheap . Looks like something from Temu .

2 juin 2026
Avis spontané
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Réponse de Cherish Co

Dear Wendy,

We’re sorry to hear that the item did not meet your expectations regarding its appearance and material. We understand your disappointment and would like the opportunity to address your concerns.

Please keep an eye on your inbox and spam/junk folder, as our team will be reaching out to you shortly to discuss the matter and see how we can assist further.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

Don't be fooled this is a chinese…

Don't be fooled this is a chinese company. The items arrived for my husband 2 shirts. They came and they would have fitted a small child. On querying with the company I was asked to send photos which I did. I was then offered 5% refund. I would avoid this company at all costs complete rip off

29 mai 2026
Avis spontané
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Réponse de Cherish Co

Dear T Noble,

We’re sorry to hear that you were dissatisfied with your purchase. However, we would like to clarify that our records do not show a 5% refund offer being made in your case.

After reviewing your correspondence, we can see that you accepted our store credit resolution rather than proceeding with a return. We always aim to provide customers with available options in accordance with our policies and the circumstances of each case.

If there is anything further you would like us to review, please reply to our email and we will be happy to assist.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

Chip looking

Chip looking , plastic sole

1 juin 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Ewa,

We’re sorry to hear that the item did not meet your expectations.

Please check your inbox and spam/junk folder, as our team has already sent you an email regarding this matter. We remain committed to resolving your concerns and look forward to assisting you further through our ongoing correspondence.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

One star is too much!

One star is too much! I am so disappointed with my purchase. I purchased two dresses arriving today. The site advertises AVA woman's elegant maxi wedding guest gown with side slit and Tracey woman's mid wedding guest dress with tie waste. What I actually received was nothing like the standard of the item advertised. This is misleading advertising at its best. The Ava maxi dress is midi at best, it does not have the advertised slit, asymmetrical neck line, or quality fabric as per the image. The Tracy midi dress does not have a tie waist nor does it have the same quality fabric or fall or elegance of the dress advertised. I would not recommend Cherish & Co to anyone.

30 mai 2026
Avis spontané
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Réponse de Cherish Co

Dear Reviewer,

We’re sorry to hear that the dresses did not meet your expectations and understand your concerns regarding the design, fit, and overall appearance of the items received.

Could you please send us your order number so we can locate your order and review the details of your case? Once we have this information, we’ll be able to investigate further and assist you accordingly.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

There not responding to issue properly

There not responding to issue properly
Wanting to return them as there were to late for my purpose of use

30 mai 2026
Avis spontané
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Réponse de Cherish Co

Dear Andrea,

We’re sorry to hear that you feel your issue has not been addressed properly.

Our team has sent you a response regarding your case. Please check your inbox and spam/junk folder, as our email may have been filtered there. If you cannot locate our message, please reply to our most recent email or contact us again so we can continue assisting you.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

Nearly 4 weeks from order and no sign…

Nearly 4 weeks from order and no sign of delivery and no updates

Steer clear of this company and go somewhere else f you want clothing

Worst company ever

29 mai 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Anthony,

We’re sorry for the delay you experienced with your order and understand how frustrating it can be when delivery takes longer than expected.

Due to exceptionally high demand, some orders experienced unexpected delays in transit. However, we can confirm that your order has now been successfully delivered.

We appreciate your patience and apologize for any inconvenience caused during the shipping process.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

If I could leave zero stars I would

If I could leave zero stars I would. DO NOT buy from this company. I ordered some shoes they were cheap rubbish on top of that they were faulty. They would not pay for me to return them and offered me half the cost back ! For awful shoes I wouldn’t wear I didn’t even get out of the bag as could see how awful the stitches and cheap rubbish material used I’m now going through my bank to get my money back as they r refusing even though the shoes are faulty

21 mai 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Claire,

We’re sorry to hear that you were dissatisfied with the shoes and the resolution offered. We understand your concerns and would like the opportunity to review your case further.

Could you please send us your order number so we can locate your order and investigate the matter properly? Once we have the details, we’ll be able to assist you further.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY

I ordered a pair of men’s shorts and a linen shirt size XL. The items I received were very poor quality and very small. If I want a refund I have to send them to China despite them using a UK website.

28 mai 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Christine,

We’re sorry to hear that the items did not meet your expectations regarding quality and sizing. We understand your concerns and would like the opportunity to review your case further.

Could you please send us your order number so we can locate your order and check the details? Once we have this information, we’ll be able to assist you accordingly.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

I would give less then 1 star if…

I would give less then 1 star if possible. This is actually a rip off the quality is less then poor and its sold as leather and is plastic . They are trying to make me return the parcel at my own cost to a warehouse in China! Don't waste your time or money .

14 mai 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Alex,

We’re sorry to hear that you were disappointed with the item and understand your concerns regarding the material and return process.

Could you please provide your order number so we can locate your order and review the details of your case? Once we have this information, we’ll be able to investigate further and assist you accordingly.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

Wouldn't order again from here looks…

Wouldn't order again from here looks like a nice website 2 tops turned up labels cut out of them and basically the quality was rubbish avoid oh and they are not uk based

25 mai 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Customer,

We’re sorry to hear that the items did not meet your expectations regarding quality. We would like the opportunity to review your concerns and investigate the matter further.

Could you please provide your order number so we can locate your order and check the details? Once we have this information, we’ll be able to assist you accordingly.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

Trainers look so cheap

I bought these trainers and I’m very disappointed with the quality. They do not look like the pictures shown on the website, and the material feels very cheap. I believe I paid much more than what this product is actually worth. This website is very misleading to buyers. I would not recommend purchasing from here.

19 mai 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Jazzy,

We’re sorry to hear that the trainers did not meet your expectations regarding quality and appearance. We understand your disappointment and would like the opportunity to review your case further.

Please send us your order number so we can locate your order details and check this properly for you. Once we have the information, we’ll do our best to assist you.

Kind regards,
Cherish & Co Support Team

Noté 1 sur 5 étoiles

Terrible customer service

Doesn't even deserve one star...
Terrible customer service. Trousers were supposed to be XL and have come in a medium (even though they are labelled XL). I attempted to cancel the order 10 minutes after I placed it and they notified me I couldn't do this as it had already been processed BUT according to the policy you can cancel the order up to 1 hour after placing it.
Took 2 weeks to arrive and like I say not the right size. Have contacted the company to return but have been told to read the following "Please note: returns are shipped to our warehouse in China. As this is an international return, shipping costs can be significantly higher than a local return. These costs are fully at the customer's expense". They also state that the costs will be deducted from the refund, why will costs be deducted when you pay shipping costs here in this country?! They also state the clothes must be returned unopened and in original packaging...well without opening the packaging to take the clothes out how else are you supposed to try the clothing on to see if they fit or not... ridiculous Scam company. Avoid and please do not buy. The clothes are nothing like the pictures. The warehouse is in China NOT Netherlands. They make a refund impossible. AVOID AVOID and save your money.

15 mai 2026
Avis spontané
Logo de Cherish Co

Réponse de Cherish Co

Dear Stacey,

We’re sorry to hear about your experience and understand your frustration regarding the sizing, delivery time, and return request.

Could you please provide your order number so we can locate your case and review the details properly? Once we have this information, we’ll be able to assist you further and check the status of your request.

Kind regards,
Cherish & Co Support Team

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