Christian Book Distributors Avis 

I have been a long time customer of Christianbook.com and placed many orders over the years. The last order I placed, I could tell that the quality of the items have went down hill and they sent you items not as described. I had ordered a new 'Leather' check book cover to replace one I had ordered from them at least 10 or more years ago and the new one I received was NOT 'Leather' it was faux leather, I kept it as I didn't want the hassle of a return and have to send it back and wait for another Fake Leather one. Now , What really has been irking me is I receive emails with the subject line "FREE SHIPPING"
which I will copy and paste here for you to see:
Subject: Hours Left: Free Shipping & Hot Summer Sale ~ Up To 83% Off
This is a ploy to pull you in as there is NO free shipping at all, once you open the email read the small print and you have to spent a minimum of $35.00 to get that FREE SHIPPING , that is no deal.
They are suppose to be a Christian business and they LIE and trick their customers. I sent them an email and did receive a reply , I was told that they can't afford to offer free shipping on any orders or they wouldn't be able to have sales and low prices , What a load of crap. I wrote it's the point that you state in the subject of your emails Free Shipping and that's a lie , they told me they were not going to go back and forth with me over this and they were done. I wrote , people are sick of your tricky deceitfulness and you will begin to lose customers, they just did ME.
Beware of this so called Christian Book Distributor aka Christianbook.com as they lie and they have NEVER had free shipping in the 15 plus years that I have done business with them.

I’ve been ordering from them for at least 10 years. I don’t know what happened to them for the last few years or so. They went down hill fast once they started. I order something maybe once a year. It’s usually a shipping problem like it takes so long to leave their facility or in this case, shipping. I paid $5.99 for shipping. The msg I received when shipped was supposed to be FedEx Smartpost. Then the FedEx tracking said it was changed to regular FedEx. So far this week my package was on a tour of NJ. 3 different places and now back to the original. I don’t think FedEx changed i I think CB.com did somehow. This is the 7th day. Stick with Amazon people. I do.

Through the years I have purchased hundreds of Bibles for many different causes, but for myself friends and family I focus on Genuine Leather editions. I recently purchased a second copy of The Companion Study Bible, making sure I ordered a GENUINE LEATHER from these folks and I was shipped a bonded leather one. When I contacted "customer service" and I use those words lightly, I was told and I quote: "Whatever is printed on the box is what you received". Sorry, but I received a BONDED leather and I clearly know the difference! I even had to explain the difference to their "product specialist". I don't care what "the box says" as I have over 30 Genuine Leather translations in my library and what they shipped me was NOT one. This is not the first issue I have had with this horrific company but it will be the last. During 2020 I placed an order of various products that were in stock, they held up my order for weeks AFTER taking my money. When I called to ask why they did this they said and again I quote: "We have to pay our employees", yes you do, and you also have to ship your customers the products they pay for!! I will NEVER use this crooked company again and I hope you all take heed as to the practices of this company!!!

I was looking for LEGO ® Icons Botanical Bonsai Tree, which was sold out everywhere, but this site had it available for $5.00 less than MSRP, but for preorder. I had never ordered from here before, but decided to try it out. Sure enough, the item came through on time, about 1 month after I had ordered it. They even sent me periodic updates -- i ordered the item on 4/17, I received an update (just confirming the order is still in) on 5/2 and 5/12, then a shipping notification on 5/17. It arrived on 5/23.

Customer service is poor. I ordered a Bible on Monday of this week. It sat for three days in a FedEx distribution center in the town where CBD is located. I contacted CBD several times over this issue via e-mail and never received a response. I have found this to be typical from having problems with other orders in the past. They do not work on behalf of the people who keep them in business.
I found out today that I could have purchased the same Bible from Walmart.com for three dollars less than what I paid for the same edition at CBD--and I could have had it shipped to me for free with guaranteed delivery in two business days.
And the Customer Service Reps at Walmart.com treat every customer complaint with the respect it is due.
I won't be doing business with CBD ever again.

Package indicates shipped on April 6th. 5 days later and two customer service reps, package still hasn’t left CBD warehouse. Told it doesn’t matter...that FedEx isn’t updating their tracking info regularly DUE TO COVID of course! If I don’t receive my item by the 20th, call back so we can look into it...SO FRUSTRATING! I paid for FAST shipping, I want my shipping refunded.

I had canceled an order because it was on backorder (twice) and I found it elsewhere. My account showed that it was canceled, yet they sent the books to me anyway. I immediately contacted them and told them that the package had been damaged and that I had canceled the order, did not want it, and asked what to do. They never responded. About a month later, I received a charge on my credit card. I contacted them and was told that it was for the books they had sent. I told them that I had canceled the order. They said for me to get a refund, I had to return the books AT MY EXPENSE!! I requested a refund for the return shipping as well as the books. They didn't even give me a full refund for the books. They have never responded to any of my emails. I expect more of a business that calls themselves "Christian"

I have ordered from them 3 times now- never any issues and fast turn around time for my order! Will continue to do business with them.

SmartPost is the worst service for shipping...period! If they are going to charge for shipping should use something better. Will never order from them again. Nine days for something that would have arrived in 3 using first class USPS.

I have shopped with Christianbook several times in the past including one with a hiccup that was fixed. This past order through has made it my last. I ordered Bibles for my shop on Jan 14th this year. A week or so later they arrived but were the wrong Bibles. I contacted Customer service and they sent a refund label and a new shipment of Bibles. Again, they were the wrong ones. I called customer service this time to straighten things around and was told the right ones would be shipped right away and that the SKU labels were wrong in warehouse. A week later I got an email that they looked into the mixup and saw that the pictures on the listing were for the wrong cover of Bibles and said it was their mistake, but they would not be sending the Bibles I thought I was getting on the listing and told me if I wanted the correct ones I would need to pay more. I declined as I had already spent my budget for Bibles and could not spend more. I sent back the boxes of incorrect Bibles for a refund. A few weeks passed and I emailed as my tracking showed the Bibles had been returned and I still didn’t have the return to my bank account. I was told if I provided tracking numbers they would refund the money right away. I sent tracking numbers and was then told they could not process the return until the Bibles had been processed and that it could take 2+ weeks to even get to them. So here we are, nearly 2 months later and the return still has not hit my bank account. Normally I let these things slide because I know how hectic things can get but I was told one thing and then another and the issues with the Bibles wasn’t even my fault.

worst services ever takes 2 months to get here do noy buy from here

According to FedEx's website, the package I ordered was supposed to be out for delivery today, but there hasn't been any movement on it since 11/17 when it arrived in WV. The FedEx rep said I'd have to contact Christianbooks.com to get them to initiate filing a lost claim because they don't allow the customers to do it. Called Christianbooks.com and was told that they won't file a lost claim until after 11/25 because it could still be delivered by 11/25 even though FedEx themselves say it's lost and they have no idea where it is. I have to wait an additional week before filing a claim, which is ridiculous! I will NEVER order from Christianbooks.com again and definitely DO NOT recommend anyone else order from them.

Order only showed backorder status once ordered, 7 weeks of waiting and 4 updated dates NOW the last date given has come and gone with NO executed order and NO updated date emailed NO contact and NO update on the website for my order # W210760189

Beware of this place

I have been a customer for at least a decade. The more time passes, the more likely I am to order books from ChristianBooks than Amazon. The prices are cheaper in general, and they have no problems with me using Paypal, a major factor in any purchase. I find the sight easy to use. As with any website, as a purchaser I have to read the fineprint. For instance, a Bible might be labeled "large print" although it's only 12 pt. type because the typical print is 8 to 10 pt. So I've learned to look for the few Bibles that come in 14-16 point type.
I've also recently become a user of their online reader. Bibles online are awkward to use, you can't flip around the way you can a book you hold. Of course, the design comes from the publisher, not the distributor. My only real complaint is that the ereader shows me my library twice before accepting my selection. A minor problem indeed.
I'm a big fan of Christianbooks.

Advertised as "large print" when it absolutely wasn't. Then they gave me a hassle about shipping costs when returning the item. They also initially taxed the shipping cost but then only refunded me tax WITHOUT shipping costs. Scam?! I'm contending some of the charges with my credit card since "christian books" wouldn't do the right thing and give me my full refund. I highly recommend you find another company to purchase your books from.

We order on a regular basis

Book selection is great

Homeschooling is perfect with all the items they offer

Order placed 20 days ago and still have yet to receive. Christmas present for my son, and it is now December 23rd. The bible I ordered is the only thing he asked for. I contacted customer service, and all their excuses are irrelevant as to why I have not received it.

I've been ordering from CBD for years, & have always been glad to support a Christian-based company. However, after today, I will be looking elsewhere for my Christian supply needs. Altho the CS lady who initially answered my phone call was exceptional & genuinely concerned that my order would be arriving on the last expected delivery date, & thus late for Christmas giving, when she transferred me to a supervisor, that woman could have cared less. Thanks to HER, I will never order from CBD again. Too bad for them, as I teach a number of large classes at our church thruout the year & usually order HUNDREDS of dollars of materials per year. Their lose. I'm sure another company will appreciate the business.

Watch your order and shipping date when ordering from CBD. I placed an order on Thursday and paid for Fedex Priority Overnight. I did not receive my package until Monday. Rude customer service group told me that I placed my order after cutoff time at 10 am and they don't do Saturday deliveries. I needed my bibles for Sunday School class. This is their business, you think they would at least try to get the church supplies to them on time. Very, very disappointed. Have ordered previously with them and will never order again. I placed an order with Oriental Trading the same Thursday and got my order on Friday, as expected. Never again with CBD.

I've ordered from them for years and the company has went down hill. I've dealt with very rude customer service many times, many packages have arrived damaged (not packed properly), prices are to high, i've ordered a few items that were incorrectly advertised, shipping rates are to high and very slow to arrive. Walmart & Amazon are cheaper with faster service.