Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo e... Voir plus
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Lisez les avis des autres
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely... Voir plus
Really happy with the service from the tumble dryer engineer. He was extremely helpful, friendly and professional from start to finish. He took the time to explain everything clearly, couldn’t diagno... Voir plus
Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the requir... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
241 avis
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A répondu à 81 % de ses avis négatifs
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If I could rate this company -5 stars I…
If I could rate this company -5 stars I would.
Engineer calls to visit in a few minutes while we are still in bed with no advanced warning of his arrival. I called him back and he asked for my address as he didn’t know it!!!
While removing our old fridge door seal a plastic strip fell out which he ignored. It wasn’t until after he fitted the new door seal that I told him about it. He then fitted the new door seal and then proceeded to insert the old plastic strip instead of supplying and fitting a new one!
You can see what I mean from their reply to my review - nothing is ever their fault!
31 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Stephen,
Thank you for taking the time to share your feedback. We’re sorry to hear that this visit caused frustration and appreciate the opportunity to clarify a few points.
When a booking is made, customers are advised that the engineer will call on the morning of the appointment once their route has been planned, at which point a time window is provided. Unfortunately, we’re unable to pre-allocate exact arrival times in advance, and we’re not made aware of individual household routines unless specific timing requirements are requested at the time of booking. In this case, no request for a later appointment was noted.
Regarding the courtesy call, our engineers will often confirm details on the morning of the visit to ensure they attend the correct address and avoid delays. This is standard practice and intended to provide reassurance, not inconvenience.
During the visit itself, the engineer carried out the work requested and fitted the replacement door seal as agreed. Any additional fitting guidance provided was based on manufacturer recommendations to ensure the seal beds in correctly over time.
We regret that the experience did not meet your expectations, and we take feedback seriously when reviewing how we communicate appointment details and manage customer visits. Thank you for raising your concerns.
Kind Regards,
Dolphin Appliance Care
Excellent Service
Richard attended to look at a damaged cooker knobs. He was very polite, knowledgeable and rectified the issue, explaining everything as he did the repair. As it was a brand new cooker he stayed to ensure the equipment worked correctly.
I would highly recommend Richard for his efficiency, politeness and knowledge.
29 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Richard,
Thank you for your kind feedback. We’re delighted to hear that Richard provided such knowledgeable and attentive service, taking the time to explain the repair and ensure everything was working correctly. Your recommendation is greatly appreciated, and we’ll be sure to pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
Rich the D&G engineer communicated the…
Rich the D&G engineer communicated the time slot with good notice. He arrived on time and was just a very nice guy. He completed to work to the cooker very efficiently in no time.
It’s the third visit from Rich on three different problems and everyone of them was sorted in quick time
27 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Mike,
Thank you for your feedback. We’re pleased to hear that Rich communicated clearly, arrived on time, and completed the work efficiently. It’s great to know that across multiple visits he has consistently resolved issues quickly and professionally. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Good service
Phoned Tuesday morning & they answered the phone straight away & got me booked in with an engineer the next morning. The engineer let me know the time slot the night before & arrived early. Thankfully just a quick fix.
28 janvier 2026
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that your call was answered promptly, the appointment was arranged quickly, and the engineer kept you informed and arrived early. It’s great to know the issue was resolved with a quick fix. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Avoid very poor customer service misleading info
After waiting 7 weeks for an appointment after new year .Engineer arrived as arranged .He could not repair dishwasher and said parts were going to be about £800 and he wasn’t sure if it would still work but advised we took the 50% refund on visit booked and paid for at time of booking with a view to buying a new machine .
On ringing and asking why we only received £40 refund instead of £75 which was half was told engineer was wrong and it’s £40.
I asked to speak to a manager and was told no one was there and they would get a manager to ring next day .No one rang so I rang following day and was told they would ring but didn’t .Rang again and was told they would ring and I was left a voicemail saying they have told engineer not to say 50%!
No benefit for us and I rang back straight away to be told all managers in a meeting and no one can speak to me until next day it was 11am !
They were meant to ring me but of course heard nothing so I rang at 3pm
Was told nothing they could do but apologise .
It was not about the money but principal.
We have used them before but not again as take your money but no service and misleading information.
Avoid them ,wasted our time and can not recommend at all.
Customer service none and just wanted deposit immediately but misleading and frustrating.
7 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jane,
Thank you for taking the time to leave your feedback. We’re sorry to hear how frustrating this experience was and appreciate the opportunity to clarify what happened.
Our engineer attended as scheduled and carried out a full assessment of your dishwasher. Due to multiple faults, and given that the appliance was over 10 years old, it was discussed that repair was unlikely to be a cost effective option. We do stand by this assessment, as spending significant time and resources on an appliance of this age requires careful consideration. It was agreed during the visit that the appliance was not economically viable to repair.
Where we fell short was communication. The engineer incorrectly advised the refund amount at the time of the visit, which understandably caused disappointment when the refund was processed. We apologise for this miscommunication and have since addressed this with the engineer involved. We are also reviewing our processes to ensure clearer and more consistent information is provided in future.
We would also like to clarify the booking timeline. The job was received on 29/12 and attended on 06/01, which was the earliest available appointment at that time, rather than a seven week wait.
Regarding follow up contact, there was a delay due to a planned off site management meeting. Our Office Manager did leave voicemail messages to explain the situation, and once contact was made, the matter was fully discussed and resolved.
We’re sorry that this experience did not meet your expectations. Your feedback is important to us and is helping us improve how we communicate and manage similar situations going forward.
Kind Regards,
Dolphin Appliance Care
Great engineer and service
Engineer was very prompt and efficient. His name was Mark. He was friendly and helpful, a really lovely man who interacted with my family and even my dog.
He looked in his van and came up with an alternative to the problem.
23 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Paula ,
Thank you for your kind feedback. We’re delighted to hear that Mark provided such prompt, friendly, and efficient service, and that his approach made the visit a positive experience for your whole family. It’s great to know he was able to find a practical solution to the issue. Your comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Had Aaron do our repair today
Had Aaron do our repair today , five star asset to the company 5 stars thanks Aaron
21 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ian,
Thank you for your feedback. We’re very pleased to hear that Aaron provided a five star service and made such a positive impression. Your kind comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Really helpful
Really helpful on the phone sorted the problem right away . In and out and washing machine back to normal excellent service !
19 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Francesca,
Thank you for your feedback. We’re pleased to hear that our team was helpful in resolving the issue quickly and that your washing machine was back to normal in no time. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron was friendly and efficient
Aaron was friendly and efficient. Got the job done without hassle and in good time.
19 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear JS,
Thank you for your feedback. We’re pleased to hear that Aaron provided friendly and efficient service and completed the job smoothly. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Dolphin was quick to send a engineer
Dolphin was quick to send a engineer, the next day .. witch he fixed and hopefully that will be the end of the problem.. many thanks Dolphin.
13 janvier 2026
Réponse de Dolphin Appliance Care Limited
Dear Mr Bruce Palmer,
Thank you for your feedback. We’re pleased to hear that we were able to arrange an engineer quickly and resolve the issue. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Great Service
From the first telephone to CDA the service was excellent. The problem was solved very quickly by Aaron he was polite and knowledgeable during both times he visited. The part that was required was ordered and delivered and the repair completed quickly.
12 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Nicola,
Thank you for your kind feedback. We’re delighted to hear that the service was excellent from your first call through to the completion of the repair, and that Aaron’s polite and knowledgeable approach made the process smooth. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron is always friendly a will always…
Aaron is always friendly a will always go above and beyond to make sure the job is fixed a always on time in the time slot given :)
9 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Katy,
Thank you for your feedback. We’re delighted to hear that Aaron consistently provides friendly, reliable service and goes the extra mile to ensure repairs are completed properly and on time. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Excellent service
Excellent service, the engineer kept me well informed as to his arrival time. He was very efficient and replaced the part we needed and gave me information about aftercare of my dishwasher.
I would recommend them.
9 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sam,
Thank you for your kind feedback. We’re pleased to hear that our engineer kept you well informed, completed the repair efficiently, and provided helpful aftercare advice. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Informative from the initial booking of…
Informative from the initial booking of the visit to the eAndy the engineer was efficient, friendly, and courteous.
9 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that the service was informative from the initial booking and that Andy provided efficient, friendly, and courteous service. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Nice and early very polite and tries…
Nice and early very polite and tries his best to fix our machine but unfortunately it was unrepairable
6 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sally,
Thank you for your feedback. We’re pleased to hear that our engineer arrived early and provided polite and professional service, even though the appliance was unfortunately not repairable. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Andy h is very helpful knowledgeable…98959
Andy h is very helpful knowledgeable and professional would recommend
5 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ros,
Thank you for your feedback. We’re delighted to hear that Andy provided helpful, knowledgeable, and professional service. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron came on time
Aaron came on time, it was really polite dealt with the issue. Really happy with the repair.
22 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Gary,
Thank you for your feedback. We’re pleased to hear that Aaron arrived on time, was polite, and resolved the issue to your satisfaction. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Booking through my insurer was easy
Booking through my insurer was easy, I was contacted by Delphin to confirm the fault and give the engineer a change to order the part. This reduced the number of require visits and sped up the repair.
Aaron arrived on time and was polite .
He quickly got to work, making no mess and had completed his repair within 30 minutes.
Can't fault anything about the process or the repair.
20 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kristian,
Thank you for your detailed feedback. We’re pleased to hear that the booking process was straightforward and that confirming the fault in advance helped reduce visits and speed up the repair. It’s great to know that Aaron arrived on time, worked efficiently, and completed the repair quickly and tidily. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and professional
Arron who came out to fix our problem was very polite and carried out the job quickly and effectively. He was very professional. Would use them again.
20 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kayleigh,
Thank you for your feedback. We’re pleased to hear that Aaron provided polite, professional, and efficient service and that the repair was completed effectively. We really appreciate you taking the time to share your experience.
If there’s anything we could have done to improve your visit or move your experience closer to a five star service, we’d always welcome that feedback as we’re continually looking to improve.
Kind Regards,
Dolphin Appliance Care
Caple oven repair
The engineer, Aaron, is outstanding.
The same cannot be said about Dolphin and Caple whose admin is terrible, with the wrong parts being supplied 3 times. It took 6 weeks for one circuit board replacement. So, 5 stars for Aaron, zero for the companies.
10 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Robin,
Thank you for taking the time to share your feedback. We’re very pleased to hear your positive comments about Aaron — we’ll be sure to pass these on to him, as his professionalism is exactly what we aim to deliver.
We’re sorry that the wider repair process did not meet expectations, particularly around parts supply and the length of time taken to complete the repair. We understand how frustrating repeated delays can be, and this is not the experience we want for our customers. We’re continuing to review how parts are identified and supplied to reduce repeat issues and improve turnaround times going forward.
We appreciate your honesty, as feedback like this helps us identify where improvements are needed.
Kind Regards,
Dolphin Appliance Care
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