Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo e... Voir plus
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Lisez les avis des autres
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely... Voir plus
Really happy with the service from the tumble dryer engineer. He was extremely helpful, friendly and professional from start to finish. He took the time to explain everything clearly, couldn’t diagno... Voir plus
Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the requir... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
241 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Used dolphin for all our appliance…
Used dolphin for all our appliance repairs. Always friendly and professional as well as quick. Highly recommended!
18 décembre 2025
Réponse de Dolphin Appliance Care Limited
Dear George,
Thank you for your kind feedback. We’re delighted to hear that you’ve consistently found our service friendly, professional, and efficient. Your recommendation and continued trust in Dolphin Appliance Care are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Ref:97994
Ref:97994. Mark, the engineer arrived promptly on time. He assessed my fault, tested the appliance, diagnosed the issue and advised as to my options. He knows his stuff and was polite and friendly. Highly recommended.
18 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Penny,
Thank you for your feedback. We’re pleased to hear that Mark arrived on time, carried out a thorough assessment, and clearly explained your options. It’s great to know his knowledge and friendly approach made a positive impression. Your recommendation is much appreciated.
Kind Regards,
Dolphin Appliance Care
Let's hope that they fixed it this…
Let's hope that they fixed it this time. It's there 3rd attempt.
15 décembre 2025
Réponse de Dolphin Appliance Care Limited
Dear Lee,
Thank you for your feedback. We understand your frustration with the repair requiring multiple visits, and we appreciate your patience while this was resolved. We’re hopeful this latest repair has fully addressed the issue, and please be assured that if you do experience any further problems, our team will be here to help.
Kind Regards,
Dolphin Appliance Care
Hisense cooker repair
We had to have 3 separate visits from engineer Aaron due to the wrong parts being ordered. 2nd visit the part did not fix the problem. A third visit was booked in promptly for as soon as possible. Despite having to wait for 3 separate appointments, we could not fault service from Aaron, he was professional, helpful and left environment clean and tidy. Aaron gave all of his efforts to fix the fault and leave us with a working oven, despite delays and logistics that were out of his control. I was kept informed of appointment times and Aaron did his best to accommodate times and days to suit us. Thank you Aaron
12 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Shona,
Thank you for taking the time to share your feedback. While we’re sorry that the repair required multiple visits, we’re pleased to hear that Aaron provided professional, helpful service throughout and kept you well informed at every stage. It’s great to know his efforts resulted in a successful repair and a positive outcome despite the delays. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Good Service but Poor Communication from Insurers
No issues with Aaron, he'd been sold short as neither the previous Dolphin engineer or D&G had advised him what the problem was and what parts he needed. Fortunately he had a door seal, string and spring on his van. My only query would be should I expect a tradesman to take away / dispose of the old, broken parts that had been removed from the dishwasher rather than just leaving them for me to dispose of??
11 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Hi there, thank you so much for your feedback and for recognising the service Aaron provided, we’ll make sure that gets passed on to him.
Regarding the old parts: we completely understand why this can feel unexpected. Under UK environmental regulations, once a part is removed it becomes controlled waste, and only businesses with a registered waste carrier licence are legally allowed to transport or dispose of it. As we don’t hold that licence, our engineers must leave replaced parts with the customer for disposal.
We know it’s not always ideal, but it’s important we follow the law around waste handling. Thank you again for taking the time to share your experience.
Kind regards,
Dolphin Appliance Care
Unfriendly to the point of hostility.
Had a dolphin engineer visit to fix our oven. He fixed it which is great but he was unfriendly to the point of not just rudeness but actual hostility. Am hoping this wasn't a result of the pro LGBTQ+ fliers we have in the window. Not a nice experience. Would prefer a broken oven.
10 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Gavin,
Thank you for sharing your feedback. We’re very sorry to hear that your experience with our engineer did not meet the standard of professionalism we expect from our team. This isn’t the level of service we aim to provide, and we take concerns like this extremely seriously.
Our engineer reported that the repair itself went well, so we’d really appreciate the opportunity to understand more about what happened during the visit. If you’re willing, please contact us at your earliest convenience at service@dolphinappliance.co.uk, so we can look into this properly and address it with the team.
Kind Regards,
Dolphin Appliance Care
What a great experience
What a great experience - My problem was raised and a call out charge was taken. Date was given for Engineer to attend. Great communication throughout - with Engineer telling me the time he would visit by calling me on the day. His experience meant he could quickly diagnose the problem - which was rectified promtly. Some other parts (Freezer doors) were broken - and he relayed this to his Operations team - who found replacement parts and called me to let me know the price. This was good old fashioned customer service.
10 décembre 2025
Réponse de Dolphin Appliance Care Limited
Dear Mark,
Thank you for taking the time to leave such detailed feedback. We’re delighted to hear that the communication, diagnosis, and repair were all handled smoothly, and that our team was able to support you further with the replacement freezer parts. It’s wonderful to know the service you received felt thorough and traditional in the best way. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
It took 4 visits and 3 different…
It took 4 visits and 3 different engineers to physically repair the appliance (dishwasher)
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The engineers were all really friendly and polite and turned up when they said they would
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But a combination of mis-diagnosis and not holding spares just makes it a painful customer experience
2 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Matt,
Thank you for your honest feedback. We’re glad to hear that our engineers were friendly, polite, and punctual, but we’re genuinely sorry that the overall experience fell short due to multiple visits and delays in getting the correct parts. This isn’t the level of efficiency we aim for, and we understand how frustrating this must have been.
We would like to review the details of your repair to understand what went wrong and how we can improve our diagnosis and parts availability going forward. Please could you send your job reference, postcode and address to service@dolphinappliance.co.uk
Kind Regards,
Dolphin Appliance Care
Colin was superb
Colin was superb. Phoned well ahead before appointment and when could arrived early. Diagnosed, ordered and fixed problem soon as possible, and left the machine as he found it. Phone agents were all very nice and super polite. Excellent service all round, please give Colin a big Christmas bonus, Dinesh
21 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Dinesh,
Thank you for your wonderful feedback. We’re delighted to hear that Colin provided such efficient and considerate service, from his communication ahead of the visit to completing the repair and leaving everything tidy. We’re also pleased that our phone team made a positive impression. Your kind comments will certainly be passed on to everyone involved.
Kind Regards,
Dolphin Appliance Care
Happy Mama
Aaron was very helpful, polite and had lots of useful advice. He arrived as early as possible for my appointment as we had previously discussed my need to be free from a certain time. Happy to have him mend anything again ( just hopefully not too soon lol!)
5 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kate,
Thank you for your lovely feedback. We’re pleased to hear that Aaron was helpful, polite, and accommodating with your appointment time. It’s great to know his advice and support made the visit a positive experience. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was exceptional with everything…
Aaron was exceptional with everything regarding our appliance and customer service
4 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Bea,
Thank you for your feedback. We’re delighted to hear that Aaron provided exceptional service and support with your appliance. Your kind words are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Professional and on time service
1 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kareem,
Thank you for your feedback. We’re pleased to hear that you received a professional and punctual service. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Jermaine visited our house today
Jermaine visited our house today. He provided me with a courtesy call to advise estimated time of arrival and was prompt in arriving. He was both friendly and professional providing an excellent service.(Reference 95057)
28 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re delighted to hear that Jermaine’s punctuality, professionalism, and friendly approach provided an excellent service. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Samantha,
Thank you for your feedback. We’re pleased to hear that Aaron provided friendly and fast service. Your kind comments are much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Christine,
Thank you for your feedback. We’re delighted to hear that the job was completed quickly and to your satisfaction. Your kind words are much appreciated.
Kind Regards,
Dolphin Appliance Care
Excellent ServiceI used Dolphin Appliance care when l…
I used Dolphin Appliance care when l needed a repair on my washing machine. The Engineer, called Callum, from Bishops Stortford came exactly when he said he would - sorted out the fault, ordered a new part and came back within the week to fit. He also sorted out a problem with my oven while he was here. Couldn't have been nicer or more helpful
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sue,
We’re thrilled to hear that Callum was able to resolve both your washing machine and oven issues efficiently and helpfully. Your kind feedback is greatly appreciated, and we’ll be sure to pass it on to him.
Kind Regards,
Dolphin Appliance Care
Jermaine came to fix our dishwasher
Jermaine came to fix our dishwasher, he arrived on time, he was very polite and changed the pump and the dishwasher is now working, excellent service thank you
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear angelabarker,
It’s great to hear that Jermaine was punctual and able to get your dishwasher working again. We appreciate your kind words and will be sure to pass them on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was skilled
Aaron was skilled, polite and friendly. He explained what he was doing and gave me all the information I needed. Thank you Aaron. 93228
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Gabrielle,
We’re delighted to hear that Aaron’s expertise and friendly approach made the repair clear and straightforward for you. Your feedback is much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was great
Aaron was very professional, knowledgeable and efficient. Thank you
20 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Lily,
Thank you for your feedback. We’re delighted to hear that Aaron provided professional, knowledgeable, and efficient service. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron couldn't have done more for us.
After a stalled start because of no part in stock Aaron fixed the washing machine perfectly. Fast, courteous and professional. He couldn't have done anymore.
18 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Shaun,
We really appreciate your feedback. We’re pleased to hear that despite the initial delay with the part, Aaron was able to complete the repair quickly and to a high standard. Your comments about his courteous and professional service will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
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