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Noté 1 sur 5 étoiles

Dont desrve i star why dont they get their finger out and do their job owe me 583.53 still waiting and what one idiot said is cant i go food bank taking the piss i work till 6.30pm food bank what sta... Voir plus

Noté 1 sur 5 étoiles

DWP I was informed that I owed Universal Credit money and had to set up a direct debit or have it taken from my wages. Universal credit owe me money due to an error by HMRC who have been kind enou... Voir plus

Noté 1 sur 5 étoiles

Самая ленивая глупая и проплаченная система причем из за слабого опыта и не правильно установленных приоритетов приходится всю работу делать за них а они между прочим получают заработную плату с налог... Voir plus

Noté 1 sur 5 étoiles

Thoughtless, inheritence thieving scum, stealing money two years after my mother's death, having initially told my family there was nothing owing from her estate. Then, giving less than a month to pa... Voir plus

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  1. Entreprise de logiciels

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GOV.UK - The place to find government services and information - Simpler, clearer, faster


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TrustScore 1.5 sur 5

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143 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

chef 5/5 Trustpilot, freelance, charity reflecting 10/10 for Platinum, Platinum rate for15yrs job now JC faced data and privacy sharing issues, and I am not surprised, as that’s the price for attitude towards government positions

Самая ленивая глупая и проплаченная система причем из за слабого опыта и не правильно установленных приоритетов приходится всю работу делать за них а они между прочим получают заработную плату с налогов людей.короче гнать в шею говняной палкой.Даже каким то образом выкрали моя аппеляцию из суда.Я догадываюсь каким.нихай им все вернеться во сто крат!!!!!!

15 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Rogue Staff helping Fraudsters…

Rogue DWP staff, I have written to the Prime Minister of my experiences today and experience of previous incidents of staff behaviour. Rogue staff are the true reason as to why fraud is allowed to happen, disgusted with the DWP Universal Credit staff behaviour, I told them that the Tenants have previously took 8 Months of Rent Element paid to them into their Bank account and instead of forward that money into the landlord bank account, Tenants had spent all the Rent money on themselves. THIS RENT ELEMENT IS FUNDED BY TAX PAYERS, AS A NATION WE ARE FED UP OF INCREASING TAX RISES, ROGUE STAFF WORKING IN DWP UNIVERSAL CREDIT ARE ALLOWING BENEFIT CHEATS TO GET AWAY WITH IT.
I contacted DWP Universal Credit and made them aware of my concerns of the fraudulent behaviour of Tenants keeping all of the Rent Element payments for themselves, the Tenants caseworker listened and then reassured me that I will be paid Rent Element directly into my bank account plus the rent arrears will be paid, and that the Tenants will no longer be paid rent element directly again. Just 2 Months of Rent was paid into my wife Bank account with a £60 of rent arrears.

TO CANCEL ALL OF THE RENT PAYMENTS AND RENT ARREARS OWED INTO MY WIFE BANK ACCOUNT, TENANTS FOUND A LOOP HOLE
Tenants made a fresh new claim for Universal credit including claim for the Rent Element, now to defraud the system AGAIN and to put the Landlord out of pocket again, Tenants are now getting the full rent element again, only to spend all that rent money on themselves, my wife is not getting no rent payments into her Bank account and the owed rent of £60 rent arrears had also been stopped and cancelled, this is evidence of green light to fraudulent Tenants, the DWP Universal Credit rogue staff might as well give the Fraudulent Tenants a blank Cheque to allow them to spend the Taxpayers money on what they like, (So much for false reassurance from DWP Universal Credit caseworker) putting my wife out of her rental income of total missing Rent of £14330.00.
All this money belonging to Taxpayers the Tenants spent it all on themselves going abroad on holidays etc,
Today, I had tried to explain the situation to the DWP Universal Credit Staff politely, instead of taking my concerns seriously, she put the phone down on me and did not ring me back, she has my telephone number, Rogue staff like these are the real reason why the system is broken and such behaviour must not be tolerated, our system is compromised because we have Rogue staff who are not fit for purpose, allowing Benefit cheats to prevail and to continue giving fraudster full advantage and confidence to get away with Taxpayers money, this Rogue staff in DWP Universal Credit after I explained to her all of my concerns, she did nothing, not to even send an email to the Tenants Caseworker of this immediate concern to stop all of the Rent Element payments to be paid to the Tenants, and Rogue staff instead helping me to stop the ongoing fraudulent behaviour, that staff put the phone down on me, such staff behaviour is absolutely disgusting

Frustrated, I phone again DWP Universal Credit for the second time, and I managed to speak with a genuine staff member who listened and took proactive action by emailing the Tenants caseworker as an urgent request to contact me, we need genuine people like this person to work in favour against fraud, unlike that other staff who was in favour of fraud.

DWP Universal Credit must stop employing Staff who are irresponsible, who are good st helping benefit fraudsters as these are the types of rogue staff as to why the Taxpayers moneys is going down into the pockets of fraudsters, because they the rogue irresponsible staff is evident as to why the reason the system is weak and broken because such rogue staff who are allowing for fraudulent behaviour to prevail so that the misuse of Taxpayers money continues, and Tax rises continues to benefit the fraudster because of rogue staff working in DWP Universal Credit.

All staff should be monitored for their performance, they must make a system in which for every call is logged to that particular Staff member for their performance and should we want to complaint we can have that staff member to be given a warning or sacked for allowing fraudulent behaviour to prevail. This is not hundreds of pounds of Taxpayers money which was squandered, I am talking here thousands of Pounds of Taxpayers funds squandered by the Tenants, misuse by fraudulent Tenants and all thanks to DWP Universal Credit Staff to allow this to happen.

10 months of experience with the DWP Universal Credit Staff members and unfortunately some staff members are not listening to my concerns and are deliberately allowing the Taxpayers money to be squandered in thousands of pounds of Taxpayers money to benefit Fraudulent Tenants.

11 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Why am I paying for a FRAUDSTER who…

Why am I paying for a FRAUDSTER who claims he is DISABLED when he walking the neighbourhood with no stick or anything a disabled person would need. Seen him gardening, cutting and making a wood fence. Pruning his flowers in his very large garden. He’s claiming DISABILITY BENEFITS and myself and other TAX PAYERS are PAYING FOR HIM to live in a 3 bedroom house in Popley 1 , BASINGSTOKE and that should be for a family. DWP should be INVESTIGATING. STOP HIS FRAUD. It’s been going on for years and I hear that DWP FRAUD DEPARTMENT IS FAILING. STOP THESE PEOPLE BENEFITS. They are COSTING ME AND OTHER TAX PAYERS MILLIONS. DWP YIU ARE DISGUSTING AND NOT DOING THE JOB YOU ARE PAID TO DO. STOP BENEFIT FRAUD

10 août 2026
Avis spontané
Noté 1 sur 5 étoiles

terrible

terrible, complicated, wont pick up the phone, poor website, aggressive on debts and fines, what's not to hate. If a loved one dies use 'tell us once' with caution

7 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Shambolic and cruel

Also agree that Julian Bradder could not have given a more perfect diagnosis of the problem with DWP, so I’m just going to paste this review below:

“Dangerous, incompetent, a driver of death, harm and misery.

In my 53 years I have seen nothing as badly designed, poorly executed, deliberately cruel or more useless in my entire life.

This department should be condemned, shut down and reimagined - not on the basis of the ignorance of those in government or Whitehall but on the basis of evidence expertise and some semblance of attachment to reality.

It is hard for the government to justify its collection of taxes set against services that are so fundamentally awful. The DWP is a national disgrace.”

Well done Julian, DWP is a disgrace

30 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Julian Bradder

Julian Bradder 2 comments down sums up this shambolic place perfectly I have been on universal credit for 2 years now although I’m claiming incapacity for work(the sick) I was at first looking for some help and support in returning Infact all I have had since Is threat after threat and lots of blackmail about sanctions nobody knows what they are doing and the whole system is a complete shambles it has been the worst 2 years of my life and done some real damage to my mental health

28 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible help service.

I have spoken with dept management agent about repayment and he had 0 people skills, I can get better services from AI this days which is ridiculious. He didn't say even simple hello. I had an issue and he sounded like he just can't be bothered there to help, just wants to leave the work place or this call asap.

29 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Dangerous

Dangerous, incompetent, a driver of death, harm and misery.

In my 53 years I have seen nothing as badly designed, poorly executed, deliberately cruel or more useless in my entire life.

This department should be condemned, shut down and reimagined - not on the basis of the ignorance of those in government or Whitehall but on the basis of evidence expertise and some semblance of attachment to reality.

It is hard for the government to justify its collection of taxes set against services that are so fundamentally awful. The DWP is a national disgrace.

28 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

A crisis caused by incompetence every year.

DWP staff has no clue about residential property management companies (some even accusing me of the landlord for a whole block, while claiming UC, despite clearly explaining ownership of my own flat and a share in the worthless freehold) and how flat owners often take on roles to manage the freehold, communal areas and shared expenses.

DWP arranged a self-employment interview and even after the decision that it was a non-profit activity, some staff members blamed me for suspension of the claim as “I am self-employed and I didn’t tell them”. Then I was given a few days to provide years of expenses and income for the company, despite the whole issue coming about was due to not having any income due to my disability of autism that interfered with issuing service charges and having to rely on another to file with HMRC and Companies House, who was currently on the other side of the world, resulting the company having no income.

As I was having various CT/MRI/ultrasound scans, blood/urine/stool and other tests with various biopsies, colonoscopy and the full package about a serious infection possible causing cancer around this time, I asked for an extension for providing the figures, since it involved having to go through four years of utility/repair and other bills (irrelevant for their purpose as I discovered), as well as verifying the money coming in, which was to pay for insurance and other bills I paid from my own pocket. The extension was refused, so as I was unwell, I have not received a single penny of UC for over three months. As soon as I am well enough, I will try to challenge the decision and file a complaint, but it is all very disheartening. I clearly indicated the trivial amount of money the company received and that it was to pay for bills, yet DWP wants me to complete around 50 individual work items, while most of my energy is consumed by attending hospital appointments and corresponding with them.

The whole issue was triggered by my enquiry about potentially using a personal account of mine to recover some of the other flat owners’ contribution towards the bills as our company account was closed down years ago, due to having no traffic. Now I have to file the figures monthly, even though there is a discrepancy between how a company treats income and expenses to how DWP would, so presumably, I’ll lose UC and face destitution, losing my home as I’m unable to comply with the absurd requests.

Of course, my questions that started this whole enquiry were never answered, so as I understand, I could have just ignored the money I spent on behalf of the block and simply covered the income.

Since I had to start my UC claim, I’ve had major issues with my benefit every year, once having to go to a tribunal to win three years of backdated payment for PIP, DWP only to declare during the hearing that my claim should have never been suspended. They overpaid one amount for a short while, then only realised it years later. I also had to go to my MP about unreasonable delays with my assessment. Every time, incompetence or not following procedure caused the crisis and distress. I’m simply sick of this archaic institution.

4 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Disgusting service

Disgusting service, a bogus system where they steal money from vulnerable and disabled people!
Providing misleading information to customers!
Corrupt people(managers, directors and CEO's!
Racist staff!
Thieves! With bogus policies!!
NOT trustworthy!
Unorganised!
They Discriminate!
disrespectful,rude and unhelpful!

21 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Stephanie grimsby office

Stephanie grimsby office
writes me note to say will stop taking rent out of UC once the debt is cleared. I paid off the debt now they are still taking out the rent for broadacres housing association. Just impossible to deal with dwp I told them I was dying no compassion just the work and pensions secretary desire to get everybody off benefits. What if you cannot work?

21 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Very helpful service

I have just spoken to a very helpful and polite gentleman called Neil.
I had actually contacted the wrong department for my enquiry, but Neil kindly gave me the correct one.
In addition, I only had to wait for 10 minutes for the call to be answered.
Many thanks Neil.

16 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

This reviews to get supportive…

This reviews to get supportive meaningful outcomes please. I strongly believe that UC new systems made HOUSING DEPARTMENTS money shortages to be scammed so that they randomly taken away permanent Council properties from Residents and made them Victims. UC newly put in forced then Housing Departments losts their benefits through to the UC Claimants shown various categories of false BILLS DEBTS. My UC Officers are excellent and Hillingdon Charity they have done their best aswell but Housing I believe is always 0. GOOGLE update news publication which isn't incorrect but the facts is all disorders what is correct or what is incorrect its hard to be judgements. Hillingdon Housing Departments months and months cheated huge rent through to my name never given how much actual they have been received from the Benefits departments on the other hands kept continuing harrassement abusing threatening intentionally various categories of RENT areas, all paid nothing was DEBT but still taken away my Flat. Different different figures money taken away letters then cutting down double from my BANK. One of members from the Church asked me where waw my LOGGED BOOK I waw surprised and she informed me that everyone should have a LOGGED BOOK how much money taken or DEBT that's correct. Housing Departments made too many many Residents HOMELESS totally illegally unlawfully then stolen their belongings so many belongings missing. If I shouldn't be paid any more money so why I asked money, Court Judge Court Solicitors Council Solicitors apparently gone down valueless results groups of Culprits Criminals Offensive gangs together combined played with vulnerable lives so I am not sure which ways new systems will be helpful or any positive outcomes. UC arrived I was happy but terrible traumatised experiences by the HILLINGDON COUNCIL. Repeatedly again and again harrassement abusing threatening intentionally taken to the Court so that to be honest I don't go for Housing and facts is they don't gives Housing only Harrasing. Its hard for realise the truth each an every Departments standing over to no Principles no Laws no strategy. JOBS given that's very good planning but Millions and Millions of HOME OFFICE Works permitted Visas jobs Others jobs then UC. POLITICAL PARTIES can get fat commissions destroyed UK'S Jobs markets environments everything is at risk. We live risky environments where is only poverty inflation Crisis and very serious Crimes. Good to have 0 stars if anything will be improved fairly and decent ways. Any penny should have been recorded then Housing Rent huge income so first things first come Housing and fund appropriately very strict systemic ways. Curruptions Crimes is UK'S current situations also whenever was Conservative party so not to blaming any political parties. I do apology but good to have work with faith loyalty and trust rather than 5*. Thanks indeed. 10 years experiences in Hillingdon Borough.

11 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Disgusting

Disgusting. My son is severely disabled, cannot talk, toilet himself. Has severe Autism yet he’s been denied DLA.
This Labour government are a disgrace. I can’t afford to take it to court, already hardly work because he needs 24/7 care and now the government are saying disabled people deserve less help. What a disgusting government we have. Even the conservatives didn’t sink to these lows.

9 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service from the DWP!

So I had to contact the pensions department this morning to help my elderly parents. First I spoke to a lady in Enquiries, who was very sympathetic to my parents situation and directed me to State Pension, where I spoke to a lady by the name of Sarah, who again was helpful and realised I needed to speak with the Pension Credit department. She quickly transferred me to the Pension Credit department and I spoke to a gentleman called Sam in the Newcastle Office, who I have to say did everything he was able to do to help me and gave me good advice in terms of moving forward with my parents respective pension issues. All three were polite, professional and very understanding. Thank you for making a very upsetting and emotional task for me so seamless. Very much appreciated.

6 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

I called on 3 July and my first call…

I called on 3 July and my first call was at approximately 4:49 pm. I spoke to a female adviser who would not confirm her name when I asked. I confirmed my full name, address and National Insurance number, but when I asked what other information she needed from me, she interrupted me and said, "If you can't confirm your identity, you'll have to call back," before ending the call.

I found the interaction very rude and unhelpful. I would hope the calls are reviewed because I don't feel I was given a fair opportunity to resolve my query.

I then called back shortly afterwards and spoke to a male adviser. I confirmed my details again, and he said he would check for an update. I was then left listening to around four minutes of silence with only breathing in the background before he came back and said, "Yeah, we sent you a letter. Please allow two weeks."

I explained that I had received a text message saying someone would contact me to discuss my Mandatory Reconsideration decision, but I was simply told again that a letter had been sent. I didn't feel either adviser was particularly interested in helping or explaining what was happening with my case.

Overall, this was a very disappointing experience. I expected clearer communication and a more helpful and professional service.

3 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I HAVE ALWAYS BEEN GRATFUL FOR ALL THE…

I HAVE ALWAYS BEEN GRATFUL FOR ALL THE SUPPORT I HAVE GOT FROM DWP OVER LAST 24 YEARS. THEY HAVE REALLY LOOKED AFTER ME.

BUT I HAVE MADE A GENUINE MISTAKE AFTER RECIEVING COMPENSATION FOR SEXUAL ASSAULT. OMG IM IN SO MUCH TROUBLE 🫣🫣🫣🫣🫣🫣🫣 .

I WAS TOTALLY MISLEAD BY PROFESSIONALS AND BY THE DWP CRU DEPT.

I WASNT AWARE OF SUCH A DEPT BEFORE THEY WROTE TO ME.

BECAUSE CRU DEPT WROTE TO ME TWICE TELLING ME THEY ARE/WERE AWARE OF MY COMPENSATION CLAIM, I DID NOTHING. THE LETTERS SAID THAT I DID NOT NEED TO DO ANYTHING. I DID NOT KEEP THE FLIPPIN LETTERS 😫😫😫😫.

SO I WAS NOT TRYING TO LIE OR MISLEAD THEM. I WANTED TO KEEP THE COMPENSATION MONEY SEPERATE FROM MY BENEFITS MONEY SO I OPENED A 2ND ACCOUNT. I DID EVERYTHING IN GOOD FAITH.

I WAS SEXUALLY ABUSED BY A MALE NURSE AT THE ROYAL BERKSHIRE HOSPITAL IN READING. THATS WHY I GOT IT.

HE WAS EMPLOYED BY HOSPITAL TRUST WITH 'NO CRB CHECKS BEFORE PUTTING HIM IN POST.

THAT WAS OUTRAGEOUS.

THATS WHY AFTER 16 YEARS OF THEM DENYING LIABILITY, THE HOSPITAL FINALLY ACCEPTED LIABILITY.

SOMEONE RANG THE DWP FRAUD HOTLINE TO TELL THEM OF MY COMPENSATION. THE FACT THAT SOME PPLE KNEW WAS BECAUSE I TOLD THEM. I WASNT TRYING TO HIDE ANYTHING FROM ANYONE OR WHY WUD I HAVE TOLD SOME PPL?🤷🤷

SEAP IS AN ADVOCACY SERVICE AND MY ADVOCATE SAID I DID NOT HAVE TO TELL DWP ABOUT PERSONAL INJURY CLAIM. SHE WAS SO WRONG 🤬🤬🤬🤬🤬🤬🤬!

I HAVE CONTACTED CAB FOR ADVICE . THE DWP WANT BANK STATMENTS SO WHEN THEY ARRIVE, CAB AND I WILL RING DWP AND TELL THEM EVERYTHING

I AM SO SCARED, JUST PETRIFIED OF BEING PROSECUTED BUT I HAVE TO TELL THEM THE TRUTH AND THE CAB WILL HELP ME DO THAT.

SAY A PRAYER FOR ME 🙏🙏

25 juin 2026
Avis spontané

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