DWP Avis 

Been treated horribly you chase them they never do anything they say they have taken my Benefits away for there Medical Assessment without informing me and think £1.26 is acceptable to live on for a month when there are people ayin the system all the time.Staff are rude non interested the Govt is a joke

Dwp interview! Hi are you dense? Did you get the lowest scores at school! Yes you have a job!
63 people I have spoken to and all they want to do is pass you around to the wrong department! 63 people I have spoken to between 1 and 3.5 hours everytime I have called! I have spoken to one person who completed the information and it took him 20 minutes, 20 minutes all done, 20 minutes and I have spent 8 months spoken to 63 people and finally found one person that knows what he is doing! Carl you need a huge pay rise and a massive promotion as you need to train or sack everyone else!!!!!

Last December I was sanctioned for something I didn't agree with. I was.s told it would last a month, however this is not the case, it is now March and I am still suffering the effects, my payments have not returned to normal levels, I have to phone up every month to ask for extra payments which I have to pay back! This is not a payment, this is a loan! Every time I phone I am asked the same questions, l have repeatedly told them that I live with my elderly pensioner father, l am a 55 year old man and am not pregnant, nor is my 83 year old father. I was once told to go to a food bank! This is obscene, they should not exist in a country that is the sixth largest economy in the world.

I was also told to share toiletries with my father, this is disgusting and a very good way to spread infection around. Both my father and I have worked in healthcare, this was the first thing I was taught was not to share toothbrushes or razors as it spreads infection!

I will be phoning up again later this week, if they ask me the same, often irrelevant questions I will be taking a complaint further.

USELESS! I AM A WORKING CLASS PERSON LIVING IN AREA WITH CERTAIN INDIVIDUALS CLAIMING BENEFITS WHEN THEY SHOULD NOT BE! I HAVE INFORMED DWP MULTIPLE TIMES OF THE THIEVES IN MY AREA AND DWP CONTINUE TO DO NOTHING!

They have withheld my service charge payments for months, despite providing them with every conceivable piece of proof possible - utility bills, service charge bills, water bills, etc.

I have had to sell my flat because I am unable to meet the repayments on my service charge.

I sent a 'to be signed for' registered letter informing them of a change of bank details approx 3rd of Jan 2026.
EIGHT weeks later, they've still ignored my request. Forget trying to talk to them, they're totally patronising and clueless.
Simply 'NOT FIT FOR PURPOSE'

Extremely incompetent DWP. In my own opinion the DWP is stealing money from the public and no one is stopping them! Extremely poor service as the people who answer the phone don’t know what is going on themselves. They just read the notes on their computer.

So this is what is happening, which is very scary! They sent me a letter to an old address where I haven’t lived there for 3 years, saying I owed them money from an overpayment from UC from 3 years ago. The people at my old address called to collect this letter last year. I quickly phoned DWP to ask what is happening? They asked me to put a payment plan in place while this is being sorted so that they don’t send a letter of attachment to my employer, but they did very quickly! And my employer paid them a huge lump off my salary! I almost fainted! I couldn’t pay my rent this month.
I’ve been backwards and forwards between DWP and UC to resolve this, but UC says there is no record on my file that says I owe them money for an overpayment, but DWP insists there is.

So this was what DWP does, they pretend that they’ve sent a cancellation letter to my employer and a copy to me, this is was done on the 27 January, it’s never arrived! BUT the letters for the attachment to my salary arrived very quickly AND the letter stating my direct order payment plan also arrived.
I have asked for my refund of the money that was deducted from my salary as they’ve said that as soon as it’s arrived up until the 19th Feb I will get my refund! Every day I have been calling them, but they say no money from my employer has arrived!!! In the meantime the days go by, my next salary date is around the corner AND the debit order is set for next week 28th Feb, they then steal my money again from my salary and still no refund! Then I’ve got 2 payments to claim back from them! OR are they ever going to give my refund back? And where is the second letter of cancellation that I’ve asked for?

This is a HUGE scam and people’s lives are at stake and we are helpless!!!
There are no cancellation letters to the employer, they are lying!
I’ve taken this up with the tribunal, but again they have so many of these cases that it’s scary!!

DWP and UC are in a huge mess and they are scamming people’s money right under our noses!
I have to call DWP and UC again on Monday, twice a day actually so that they have records of all my calls, they say all calls are recorded, HA! Who listens to the recordings? And is something done about it ever?
In the meantime I’m starving this month, thanks to DWP, and I hope my landlord doesn’t throw me out into the street!
When is it likely that this nightmare will end? I didn’t think that this government would do this to people!!!

I’ve thought of actually resigning my job, it is only temporary, but I will do it just to spite DWP, then join UC and then they can deduct £1 a month off my UC benefits!!! Absolutely disgusting!!

DWP are the absolute scum of the earth in my eyes...I made a universal credit claim on 8th Jan and I got a job on the 6th Feb but because I didn't wait for my assessment and told them I had found a job, they will not pay me any money during my time of being unemployed as they said I signed two days before my assessment and I stopped my claim ....so you then absolute idiots who work for DWP said I wouldn't recieving any payments although I was unemployed for over 4 weeks although I'm entitled to it..this is why this country is gone ...thanks for nothing..next I sign on I'll get on pip and get more than I need out of them idiots !!!!!

if i could give 0 i would - i called number of times to change details for my 80 year old mum and was told to call back 4 times with different options! absolute joke and then i gave information and had to call back 3 weeks later as nothing updated

Stopped my mums pension credit for no reason,they will not listen to me when I said I have legal guardianship that I need power of attorney (not in Scotland)my mother has severe dimensia but they still want to talk to her.

this is without a shadow of doubt one of the most terrible organisations to deal with, you have one person tell you one thing, and then another person tell you it’s something else entirely, if I could give zero stars I would, spent loads of time filing a new claim with these, only for them to turn around and tell me they had closed the claim and that I needed to reapply within another two weeks, absolutely ridiculous, one of the members of staff at the actual Job Centre themselves was very flippant also, on reading the reviews regarding this place I would add that I have never seen so many bad reviews about a government organisation, is it any wonder that people get so frustrated with them, ????!!!!! , to add further, I also had to contact them to let them know about change in my circumstances, the automated system goes through every thing imaginable only for the person who comes on the phone to ask you the same questions again and again again, the lady I spoke to was quite rude and I could not get a word in edgeways as she was talking over me constantly, the mind boggles where they get these members of staff from??!!

DWP and DWP Debt Management are the most awful people to deal with so if you do need to speak to them, I wish you luck because they won't make it easy for you and if you do need to recover any money back from them be prepared to fight, fight and fight and also be prepared for an excessive wait until the matter is concluded, it's taken me 8 months to finally receive the money back for a civil penalty that should never of been applied, I disputed the penalty twice and escalated the case and wrote to them and I even formally complained but they didn't even have the decency to reply to my letters. So my advice to anyone in a similar situation, keep on chasing them and never give up, but be prepared for a long and exhausting and an unpleasant experience!

Oh Sabbha - caught you this time. Don't bother providing your name if you are just going to hang up the call when you realise its not going to suit your working from home day.

If I could I would give -5 for dwp and pip,
I applied for it and nearly all the questions was about your back problem which I didn't have, I was about a life changing illness I have, they came back with score of 0 to begin with, then the second time they called me and said any changes i said no told the Doctor what was wrong, but the letter was sent to my old address 2 times, when I got the letter I got a score of wait for it yes you guess right 0.
I told them it's not about my back but they didn't care.
What a waste of my time to people that don't listen and take in what I said.
Why do we have people that work at the places but make it harder for your life, I have no idea why.

What a joke

Misconduct in public office.
These supposed "civil servants" are risking peoples lives and making unlawful and illegal decesions leading to long over complex complaints process while people loose their lives in the mean time or left unable to even access their life saving prescriptions and medications
Incapability at its best
This is a disturbing attack on the British public.
The govenment has clearly weponsised itself against claimants and all British citizens.

Liars. Cheats.

Benefits were created so people COULD pay their bills. So why are these lot saying in Andover they can't pay their bills as on benefits. Time for a change, open your eyes Britain!

This company should be investigated for fraud under Rico. They raise our rates through the roof then squander our money on woke causes DEI and NGOs and tree hugger methods of obtaining energy that do not work. DOGE AND TRUMP COME HERE AND INVESTIGATE PLEASE!!!

They never pick up calls and took me days and hours to get a response when the calls just make sounds and ends without any warning what was happening on their end which made me frustrated and angry!

Slow service in receiving PIP claims misleading information given to me over the telephone and incorrect including long delays on service and waiting times on calls having to take my case tribunal because of lack of understanding of my health condition and the challenges I faced on a daily basic over years!

Once my existing aware was coming to a end they told me would need a review and only a 15 mins assessment to continue getting once it came to a end not fill up another form after calling the enquire line told would need to do it online in full as I did previously which time consuming and stressful for me to do then had to get extra help from the Citizen Advice to complete the full claim while being on the call over a few hours long!

No feedback regarding my experience…

Assessment not carried out correctly
Fasle information
Not listened to

Judging on paperwork not real day to day

This is for Pip now applying for tribunal

Bad and poor service