DWP Avis 

After changing from a bank as closing, to a B.S.
After calling last month my pension went into the wrong account again! Felt sorted before.. ? Spoke to the same lady in Wolverhapton I think? Could not put me through to relevant dept & told me after a 20 min wait to spk to her to call back.
I called back and spoke to a rude male who was patronising and unhelpful (name i will withold) for now.
No joy.. called a 3rd time waited again for 20 mins to spk to this time a pleasant Irish sounding girl Clare.
I feel I have got somewhere now. Fingers x
Took me 3 calls 20 mins each wait to get sorted!

The DWP, aka the government!
This is directed at Carer's Allowance(possibly other financial support?) .When people apply for this benefit (others too I guess?),they only apply due to needing support immediately!Why are we being made to wait for months after the application before we can get any help?? We'd have to find another, immediate solution to fit our needs! This so called support isn't that at all ! When we do that we don't need the system anymore!It's then pointless to ask for help!!This beomes a futile action! A pointless system!!
Our family has been put in danger because of this!I'm ill!Their waiting time is risking our live's!It's making my ill health worse!My husband's job is at risk too!My son is struggling to get to school on top of this! Their cruel waiting times are a safeguarding issue to the very people it's intended for!!! It leaves families in danger destitute! We need this system to drastically change to be fit for purpose to the public!!!
WE NEED TO BAND TOGETHER & FIGHT THIS UNJUST SYSTEM!!!
From a disabled warrier!

I have a complaint which still has not been resolved properly about communication issues and callousness from the job centre person who deliberately ordered me a wrong PC against my advice without telling me. This PC is not fit for the work training purposes as described to her of cyber security. More recently the Universal Credit agent lied about doing the escalation of this complaint by phone,because he only pretended to do it which is disrespectful and unprofessional. Now ICE,the independent complaints examiner don't want to help with this complaint on the grounds of I haven't provided the final responses,but I have described the final responses in my email to ICE as the final response from the job centre was in a video call conversation,I cannot actually do any more than describe it to ICE. Further final responses don't exist because one of the main problems with the job centre/DWP is they don't always respond relevantly,if at all to the actual issues expressed to them.

My brother recently lost his sight completely and is currently trying to cobble his life back together at 33. He is taking a college course which needed some screen reader software to complete the coursework and was awarded a grant for the software which costs £995. This required proof of purchase which has been provided to the DWP many times, I even contacted the company with to obtain an official invoice and letter confirming payment had been made but they keep sending him letters saying he hasn't provided any proof so he will now have to pay out of his own pocket when he doesn't have any money. No one at the job center has any empathy for the situation and know very well they are not held accountable to anyone, so cant be bothered to lift a finger to correct the situation. Then comes the transfer to universal credit for his housing benefit. It was supposed to be a seamless transfer but of course they spelled his name wrong and messed it all up so keep writing to him to say they will be ending his benefits so he wont have anywhere to live. this is not what he needs after the shock and depression of becoming blind. This is disgusting treatment of the venerable people in our society and if the government forces people with severe disabilities to deal with the DWP and Job Centre they should have people trained in handling these cases, not uncaring lazy people who seem to get a rise out of being difficult.

I hand a letter say owe 9563.64
From Jan 2024-to march 2025 and they will send me a letter that this will come out of (benefits)if there is and when this reaches court this will be taken out my wages,

I DO NOT OWE THEM THIS KIND OF MONEY

Rang them up immediately in absolute shock I was told a case worker will get back to me this was last Monday and I have not heard anything yet, so presuming that this complaint will lay dormant in the system

as fair as I am aware the entire public services are rundown and infested with issues

My Mother died 1 year ago,she was in a care home when she died , the DWP made contact stating that her savings should not be distributed yet because of a possible over payment from DWP,this is confusing because mum was a self funder and therefore entitled to keep her benfits,which was only DLA anyway.
DWP have ignored requests for information and clarification of what this over payment is despite making a formal complaint to the Senior Manager of Debt Management and involving local MP.
Its frustrating that the DWP just doesn’t care and they don’t even deserve 1 star

Contacted me about money I owed for an advance I took out with them. The website they provided to set up the direct debit did not work, and I was not able to get through to anyone on the phone with the numbers they provided to set this up.

They are now taking money out of my paychecks which is far too much. I am behind on bills, and have to go without buying food sometimes. I have not been able to get through to anyone to fix this.

Dwp is such idiots and asholes they pay you benift and then they want to know your personal life what you do and where you spend money or why you been out of country government is sucks this country needs war sort dwp out alot family has moved out to Canada and Australia better government and benifts are better they not always behind you like a dog where you spend your money

Got a letter out of the blue saying that I owed them money from over 15 years ago but when I tried to speak with them I was put on hold and then they dropped the call on at least several occasions when I was looking for jobs and had interviews for managerial roles they did nothing to help me other than talk down to me and at least 3-4 occasions I was supposed to have telephone interviews with them it didn't happen but they would mark it down as they have called which is fraud they expect you to jump through hoops like a circus animal but won't actually do anything to help you in slightest

Don't give these idiots at debt management the time of day. They came after me after 13 years of a debt my ex wife had and because I was married to her I owed half. They went into my salarie and took 600 pound after a set up a direct debit to pay 100 a month.
This has put my house at risk and they when on the phone they just put phone down on me.

Transphobia

Got a letter with he on it when DWP know I'm trans female no doubt in my mind they doing this to stress me out due to pip tribunal

I spoke to Melanie regarding an issue with PIP for my daughter. I can't praise her enough, she showed great empathy and understanding of the situation. We need more Melanie's in this world

DWP are totally incompetent. My disabled sister received a redemption letter to change to universal credit . As she has severe learning difficulties. I called them on her behalf and spoke to a member of staff . After giving all relevant info to him he wanted a mobile number so they can text sister when I explained she do not have a mobile as she do not know how to use them he told me someone would contact her to confirm. However no one contacted her and now her benefit have been stopped with no explanation or even a letter explaining why . Not everyone can use a mobile or the Internet and now I have contacted Meriden News informing them that DWP has stop my sisters money so how is she supposed to live . The most vile department ever .

Just had a very distraught mother contacted by DWP saying she owed money after my Dad had passed away 7 months prior. My mother had absolutely no idea what was in my Dads bank account and to be hounded by these people is absolutely beyond disgusting.

Got intouch with me regarding £166 i owed them, no idea what it was for? I've been in my current job 8 years btw, so this is old. Anyway i ignored it thinking it was a mistake but then they got Intouch with my employer and sent them legal request to basically deduct 7% of my monthly earnings to pay this £166 back.
As it's such a small amount i cannot be arsed chasing it up but it goes to show the state of the uk government, chasing me for a £166 8-9 year old debt 🤣 tossers.

Shocking responses especially from mcala a manager at eastbroom Court bradford DISGUSTING TREATMENT

DWP are a joke.Retired at the end of June.Nearly 8 weeks later ,numerous phone calls to the DWP.for my pension to be paid and still nothing.Recieved a letter explaining that my pension would be paid on the 14th August and a balance to be paid on the 20th August.Still nothing Another phone call on the 22 August and informed it could be up to 15days before my pension is paid.DWP is a total joke,Thousands of pounds paid in national insurance.

I have just had a home visit from Beverley from DWP regarding my Universal credit and housing benefit claim.
Beverley was absolutely brilliant 🌟 arriving on time and a pleasure to meet.
Thank you Beverley 💯

Why is it called Department for Work and pensions when they only support the unemployed..

My recent phone contact with the DWP was extremely frustrating. The representative I spoke with had very poor spoken English, which made the conversation difficult from the beginning. I found myself repeatedly having to either ask them to repeat themselves or re-explain what I was saying, which turned what should have been a straightforward call into a long and exhausting exchange.

Even more disappointing, the information I was eventually given turned out to be incorrect. When I politely challenged the accuracy of what they had told me, the representative simply hung up on me rather than addressing my concerns or seeking clarification. This was not only unhelpful, but entirely unprofessional.

When people call the DWP, it’s usually because they need clear, accurate guidance. Instead, I was left feeling more confused and unsupported than before, while also dealing with unnecessary discourtesy. A more competent, respectful, and professional approach is urgently needed.