Elavon Ireland Avis 

I run a software development company and we recently put in place an Elavon payment solution for an SME.
The service from Elavon could only be described as atrocious. They are without service for almost a week at this point with no idea of when there will be a resolution. As our customer choose this company we had no option but to continue with them. I would never recommend then to any future customer of ours under any circumstances.

Excellent service and great customer care

I was helped by Majella Boland. Her patience and understanding of my issue was excellent. She sorted my problem with the minimum of stress to me.

They are pure scam, they will make any lame excuse to close your account. They told me that your customers are from usa and your making payments through virtual terminal, I explained that how we are working, they didn’t even responded and close my account while keeping the payments. They are not giving me the payments, also they are not returning to the customers. So folk be carful. It’s pure scam

Very friendly, helpful and efficient service.

Their customer service is one of the worst i have ever encountered and judging by the reviews here im not the only one. I have had numerous issues over the years from money being withheld to having a faulty credit card machine replaced 5 times in 1 year. No help from my account manager promises of call backs or they "will follow up and come back to me" I had to make a complaint to the Regulator to get one issue sorted last year. Do not go near Elavon as all the sales reps give you are false promises and no delivery!!!

Representative was knowledgeable and helpful reviewing the security and compliance requirements.

Received all the documents and instructions as promised within a few mins of the call.

brilliant customer service. I needed copy statements from 4 years ago and even though i moved to another supplier they provided them brillaint

I was a customer with Eleven for several years then I moved to other company was big mistake I am so happy that I am back to the most trusted service the best rates best customer support. 100% trust worthy.

Patrick was extremely helpful and patient when assisting me with technical set up. Thank you

Excellent service from Carol she answered my query promptly, giving all the required details and went above and beyond advising me how to set up an online account to access the information I needed and then talked my thru the process, couldn’t have been more helpful,

Ireland is where Elavon purport to have their Customer Services. However they do not do anything to give service to customers. I am leaving them because they failed to do what they were asked on more than one occasion and failed to respond when challenged. They failed to answer complaints and failed to deal with the source of the complaint. They wrote letters and emails and even in telephone conversations said the matter was sorted out but it was not. Eventually I had to sort the problem myself and that was by accident not choice. If I could give a minus star on here I would. I found Elavon to be most

Sorry Andy if you think your people are “handling it” why is everyone including your CEO Jamie Walker ignoring my complaint in it’s entirety ? Your company was given an instruction three times and did nothing. Twice you said you had done something and you didn’t. Now, you fail to apologise for what you didn’t do! Furthermore you have ignored me and everything I said and continue to say. Why is that?

Super easy going guys and super helpful!!

Extremely helpful and patient. Thank you to the lady that helped me quickly and with patience .

Elavon Ireland simply does not care about its Irish customers. Once you sign a contract, do not expect to get any help, assistance, guidance or attention if you have any issues. It's not possible to contact a customer relationship manager, to sort out issues. They don't call back. They obviously have no interest in keeping customers satisfied.

1) too much problems for the equipment
2) too difficult to reach the people who can help the client.
3) Agent of Elavon cheated client

too long to explain, but I'll try, as a customer, very bad experience lately, contradictory and misleading info on chargeback disputes, lack of response and ineffectiveness towards straight illegal claims from Card holders. Severe mistakes on resolutions, mistakes on understanding the cases, currencies and lack of review of the documents for dispute rebuttals. Unprofessional, when agents suggest you go to court and solve it there when they run out of answers + making you aware they are doing non-paid overtime. Elavon, I suggest you to start paying overtime to your workers, they are unhappy, that is for sure.
We still have a complaint with them opened for weeks and no pro activity to solve it, just a nice letter from the complaints department.
No specific agent assigned to your company or Merchant ID where, every time I reach out through the phone or we have to go through the whole story with a different agent, same with emails- exhausting.
I could only recommend elavon after what happened for the last 4 months if you as a cardholder, are willing to buy a Ferrari with your AMEX, and claim a chargeback on it after your drove it for a couple of months. Then I can guarantee you that you will get your money back.