The member of staff who signed me up Paul Logan was professional and very nice I felt very comfortable in his presence. He also visited my daughter and her husband and they were very impressed by him.... Voir plus
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Lisez les avis des autres
Very pleased with my call to Firmus this afternoon. Call answered quickly and I was put through to the appropriate sales team to deal with my inquiry. Damian in the sales team was very helpful, exp... Voir plus
L'entreprise a répondu
Tony at Firmus was extremely helpful. I had a slightly complicated issue as I’d already started a switch to SSE Airtricity before deciding that I wanted to go with Firmus instead. Tony clearly e... Voir plus
L'entreprise a répondu
As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Coordonnées de contact
5 Trench Road, BT36 4TY, Mallusk, Royaume-Uni
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
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Excellent
Excellent. Spot on, explained the benefits and switch over is easy through phone
26 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Sack your comms team
Been with Firmus 18 months on direct debit paid every single bill accepted every price increase every 3 months and they have the audacity to send me an email complaining about access to my apartment to do a meter reading, despite not ever calling or asking for access before, they send a threatening email demanding I arrange access in the next 10 days like I am to blame for your moronic process mapping. You will have my final reading when I leave to a new provider this week. Clowns.
21 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Karmixo,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were unhappy with the communication you received regarding meter access. We appreciate that the wording may have felt frustrating however, as your supplier, we are required to obtain accurate meter readings and periodically request access where a reading cannot be obtained.
Our Terms and Conditions advise that we will endeavour to read meters at least once a year, that we have a right of access to inspect meters, and that customers must ensure safe and reasonable access can be provided for meter reading purposes. They also explain that where access is not granted, further action may be required to obtain an accurate reading.
We regret that our communication left you feeling disappointed, as this was not our intention. We appreciate you taking the time to share your feedback and will ensure your comments are noted.
-Diane
Sean was a pleasure he explained…
Sean was a pleasure he explained everything 👏
21 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Geraldine,
Thank you for taking the time to leave a review.
We're delighted to hear that Sean provided such a positive experience. It's great to know he was able to explain everything clearly and help with your enquiry.
We'll be sure to pass your kind comments on to Sean, who will be pleased to hear your feedback.
-Diane
I always find
I always , without exception find Firmus staff polite, well informed and very willing to help .
21 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Michael,
Thank you for your kind feedback.
We're delighted to hear that you've consistently found our team to be polite, knowledgeable and willing to help. Providing friendly and helpful service is something we work hard to deliver, so it's great to know this has been your experience.
Thank you for choosing firmus energy and for taking the time to share your comments. We really appreciate your support.
-Diane
Gerry was super helpful
Gerry was super helpful! I was confused by the minus sign on my bill which actually means i an in credit!
20 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Kathy,
Thank you for your lovely feedback. We're pleased to hear that Gerry was able to explain your bill and put your mind at ease. It's great to know he helped clarify that your account was in credit. We'll be sure to share your kind comments with him.
-Diane
The member of staff who signed me up…
The member of staff who signed me up Paul Logan was professional and very nice I felt very comfortable in his presence. He also visited my daughter and her husband and they were very impressed by him. He made the switch very easy and you could tell he knew what he was talking about.
14 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Ann,
Thank you for your lovely review. We're delighted to hear that Paul provided such professional and knowledgeable service, making your switch to firmus energy easy and stress-free.
It's wonderful to know that both you and your family were impressed by his friendly approach. We'll make sure your kind feedback is shared with Paul.
Thank you for choosing firmus energy.
-Diane
I had a great and pleasant chat with…
I had a great and pleasant chat with Sarah, regarding my heating. She was polite, and friendly. If only all customer service people were like Sarah, it would be a pleasure to talk with them .
9 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Thomas,
Thank you for your wonderful feedback. We're delighted to hear that Sarah provided such a friendly, polite, and helpful experience while assisting you with your heating query.
We pride ourselves on delivering excellent customer service, and it's fantastic to know Sarah made such a positive impression. We'll be sure to pass your kind comments on to her.
-Diane
Very pleased with my call to Firmus…
Very pleased with my call to Firmus this afternoon.
Call answered quickly and I was put through to the appropriate sales team to deal with my inquiry.
Damian in the sales team was very helpful, explaining available tarrifs and discounts. I was confident that terms offered were very competitive and to sign a 12 month contract. Terms agreed were emailed to me very soon after our telephone conversation ended.
Excellent service👍
7 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Jim,
Thank you for taking the time to leave such a detailed review. We're delighted to hear that your call was answered quickly and that Damian was able to provide clear information on the tariffs and discounts available.
It's great to know you felt confident in choosing a 12 month contract and that the agreed terms were sent to you promptly. We'll be sure to pass your kind feedback on to Damian and the Sales team.
Thank you for choosing firmus energy.
-Diane
The staff explained everything very…
The staff explained everything very well and helpful
6 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Customer,
Thank you for your review. We're delighted to hear that our team was helpful and took the time to explain everything clearly. We appreciate your feedback and are pleased we could assist you.
-Diane
Excellent experience
Excellent experience. Phoned Firmus for advice on our latest bill. Got a call back in about 10 seconds. Then spoke to Cora who was incredibly helpful and explained things very well.
5 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Emily,
Thank you for your lovely feedback. We're pleased to hear you received a prompt call back and that Cora was able to answer your questions and explain your bill so clearly.
We'll make sure your comments are shared with her. Thanks for taking the time to leave a review.
-Diane
Damian was super friendly and helpful
Damian was super friendly and helpful, explaining my questions really clearly.
1 octobre 2026
Avis spontané
Réponse de firmus energy
Hi Declan,
Thank you for your lovely feedback! We're delighted to hear that Damian was so friendly and helpful. Taking the time to answer questions clearly and ensure customers feel fully informed is something we really value, so it's wonderful to know he made such a positive impression. We'll be sure to pass your kind comments on to him.
-Diane
Call answered quite quickly by Gerard
Call answered quite quickly by Gerard. He was very good and dealt with my query. Also very helpful giving me information on ways Firmus could help me. Would recommend.
30 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Ronnie,
Thank you for your review! We're delighted to hear that Gerard was able to assist with your query and provide helpful information about the support and services available from firmus energy.
It's great to know your call was answered quickly and that you found the experience both helpful and informative. We'll be sure to pass your kind comments on to Gerard. Thank you for choosing firmus energy and for your recommendation!
-Diane
Spoke with claire exceptionally…brilliant pleasant helpfull
Spoke with claire exceptionally helpfull pleasant lovely manner explained all clearly and patiently .a great asset to ur team. If only all were like this lady.ps i gave her 3 months hokidays fullypaid double time for helpinf
29 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Haha,
Thank you for your wonderful feedback! We're delighted to hear that Claire provided such helpful and friendly service. Taking the time to explain everything clearly and patiently is exactly the standard we strive for, and it's fantastic to know she made such a positive impression.
We'll be sure to pass on your kind words to Claire. As for the three months' fully paid holidays and double time, we're not sure we can promise that, but we're certain she'll appreciate the sentiment!
-Diane
Gerry
Was speaking with Gerry, only recently moved house so this was my first time paying my gas bill. I didn’t know my account number and Gerry was able to sort it for me in seconds! He also made sure I didn’t need anything else before hanging up. Great customer service.
25 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Vicky,
Thank you for your feedback! We're delighted to hear Gerry was able to quickly help you find your account number and make paying your first bill with us straightforward. It's great to know he took the time to make sure everything was sorted before ending the call. We'll be sure to pass on your kind comments.
-Diane
Réponse de firmus energy
Hi Bill,
Thank you for your review! We're delighted to hear that Gerry provided such a first-class experience. Being helpful, professional and ensuring our customers get the support they need is exactly what we strive for, so it's great to know Gerry delivered. We'll be sure to pass on your kind feedback and recognise his excellent service.
-Diane
Had a problem with my top up pay as you…
Had a problem with my top up pay as you go card, Rebecca was very helpful, excellent customer service
25 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Christine,
Thank you for taking the time to leave a review! We're sorry to hear you experienced an issue with your Pay As You Go top-up card, but we're delighted that Rebecca was able to help get things sorted for you.
Providing helpful, responsive support when our customers need it most is what we strive for, and it's wonderful to know Rebecca delivered excellent customer service. We'll be sure to pass on your kind feedback.
-Diane
Easy switchover
Very polite and supplied all of the information in a very easy to understand manner
24 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Kim,
Thank you for your review! We're delighted to hear that you received all the information you needed in a clear and easy-to-understand way. Providing helpful, straightforward service is something we pride ourselves on, so it's wonderful to know your experience reflected that. We appreciate your feedback.
-Diane
Gerry was excellent and very efficient…
Gerry was excellent and very efficient and lovely to deal with.
23 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Sara,
Thank you for your kind feedback! We're delighted to hear that Gerry provided such an excellent experience. Delivering efficient service while being friendly and approachable is exactly what we strive for, and it's wonderful to know Gerry made such a positive impression. We'll be sure to pass your lovely comments on to him.
-Diane
Réponse de firmus energy
Hi Andmikep,
Thank you for your review! We're delighted to hear that you found the service friendly and informative. We believe clear communication and a welcoming approach go hand in hand, so it's great to know we delivered on both. We appreciate you taking the time to share your feedback.
-Diane
Damian what a Asset to Firmus
Damian, Absolute pleasure in delivering a comprehensive review of the Terms & conditions and especially the benefits of switching to Firmus Energy!! In my opinion Damian is not just an employee he’s a brilliant Asset to your business. Mr J.H. Davison
22 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Jim,
Thank you for your outstanding feedback. We're delighted to hear that Damian took the time to provide a comprehensive explanation of our terms and conditions, as well as the benefits of switching to firmus energy.
Making sure customers feel fully informed and confident in their decisions is something we take great pride in. Your comments are a wonderful reflection of Damian's professionalism and dedication, and we'll be sure to share them with him.
-Diane
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