The member of staff who signed me up Paul Logan was professional and very nice I felt very comfortable in his presence. He also visited my daughter and her husband and they were very impressed by him.... Voir plus
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Lisez les avis des autres
Very pleased with my call to Firmus this afternoon. Call answered quickly and I was put through to the appropriate sales team to deal with my inquiry. Damian in the sales team was very helpful, exp... Voir plus
L'entreprise a répondu
Tony at Firmus was extremely helpful. I had a slightly complicated issue as I’d already started a switch to SSE Airtricity before deciding that I wanted to go with Firmus instead. Tony clearly e... Voir plus
L'entreprise a répondu
As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Coordonnées de contact
5 Trench Road, BT36 4TY, Mallusk, Royaume-Uni
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Spoke to Cora
Spoke to Cora. Informed, friendly and thorough. Very calm and easy to talk too.
21 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Vivienne,
Thank you for your review! We're so pleased to hear that Cora provided such a positive experience.
Taking the time to be thorough, friendly and informative while making customers feel comfortable is exactly the level of service we aim to deliver. It's wonderful to know Cora's calm and approachable manner made your call an easy one. We'll be sure to share your kind feedback with her.
-Diane
Réponse de firmus energy
Hi Joan,
Thank you for taking the time to leave a review! We're delighted to hear that you found our service friendly, helpful and informative. Striking the right balance between being professional and personable is something we really value, so it's wonderful to know your experience reflected that. We appreciate your feedback!
-Diane
A really easy experience with Damian
A really easy experience with Damian. Polite and helpful and a real pleasure to deal with. 10 out of 10
16 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Kenny,
Thank you for your fantastic review! We're delighted to hear that Damian made the process so easy and enjoyable for you.
Providing polite, helpful service is something we pride ourselves on, and it's wonderful to know Damian delivered a 10 out of 10 experience. We'll be sure to pass your kind comments on to him.
-Diane
Clare is very helpful and friendly
Had a problem with my switchover from SSE Clare has sorted this out for me very helpful
18 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Karen,
Thank you for your review! We're delighted to hear that Clare was able to step in and help resolve the issue with your switch from SSE. We understand how frustrating problems during a switch can be, so it's great to know Clare was able to get everything sorted for you. We'll be sure to pass on your kind feedback.
Thanks for choosing firmus energy!
-Diane
Good experience on the phone
Gerry was lovely on the phone and very helpful. Got through the phone lines quickly as well :)
18 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Eve,
Thank you for your review! We're so pleased to hear that Gerry was able to help and make your experience a positive one. It's great to know you got through quickly and received the friendly, helpful service we aim to provide every day. We'll be sure to pass your kind comments on to Gerry.
-Diane
Firmus are sound
Well looked after. Clare's sound ask for her she'll sort you out.
Class
18 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Ryan,
Thank you for the fantastic review! We're delighted to hear that Clare took such good care of you. Providing friendly, knowledgeable support is what we're all about, and it sounds like Clare delivered exactly that. We'll be sure to share your kind words with her. Thanks for choosing firmus energy, and we're glad we could help!
-Diane
Spoke to Gerry this morning to clarify…
Spoke to Gerry this morning to clarify a wee problem with my meter reading and got it sorted with easygoing good humour. Thanks Gerry, you should be on stage!
18 septembre 2026
Avis spontané
Réponse de firmus energy
Hi David,
Thank you for taking the time to share your experience! We're delighted to hear that Gerry was able to get your meter reading query sorted and that he did it with such good humour along the way.
We believe great customer service should make things easy as well as enjoyable, and it sounds like Gerry certainly delivered on both counts. We'll be sure to pass on your fantastic feedback. As for the stage career, we'll let him know he has a fan!
-Diane
Claire with polite
Claire with polite, courteous and went beyond expectations during the call !
17 septembre 2026
Avis spontané
Réponse de firmus energy
Hi James,
Thank you for your wonderful feedback! We're thrilled to hear that Claire delivered such a positive experience. Providing polite, courteous service and going the extra mile for our customers is exactly what we strive for, so it's fantastic to know Claire exceeded your expectations. We'll be sure to pass your kind comments on to her.
-Diane
Great service from Gerry.
Great service from Gerry.. well explained and follow up actions explained
17 septembre 2026
Avis spontané
Réponse de firmus energy
Hi John,
Thank you for your feedback! We're delighted to hear that Gerry provided such great service. Taking the time to explain everything clearly and ensuring you understood the next steps is an important part of delivering a positive customer experience. We'll be sure to pass your kind comments on to Gerry and recognise his excellent support.
-Diane
Spoke to Cora at customer service
Spoke to Cora at customer service, she was very pleasent and helpful. She explained everything clearly.
17 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Reggie,
Thank you for your review. We're delighted to hear that Cora provided such pleasant and helpful service. Taking the time to explain things clearly and making sure our customers feel informed is incredibly important to us, so it's wonderful to know she made a positive impression. We'll be sure to share your kind comments with Cora.
-Diane
Rachel was fantastic and super helpful
Rachel was fantastic and super helpful. Clearly well trained and made for an easy experience.
17 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Consumer,
Thank you for your kind feedback! We're delighted to hear that Rachel provided such a positive experience.
Her knowledge, professionalism and willingness to help are qualities we greatly value, so it's wonderful to know they shone through during your interaction. We'll be sure to pass your comments on to Rachel and recognise her excellent work.
-Diane
Quick Response
I contacted Jerry this morning, about a query, he was very helpful, he understood what I required and was able to sort it out very quickly.
17 septembre 2026
Avis spontané
Réponse de firmus energy
Hi George,
Thank you for taking the time to leave a review. We're pleased to hear that Gerry was able to quickly understand your query and provide the assistance you needed.
Delivering efficient, straightforward support is something we always strive for, so it's great to know Gerry made the process easy for you. We'll make sure your kind feedback is passed on to him!
-Diane
Excellent customer service from Damian…
Excellent customer service from Damian he was so friendly and helpful. He explained things very clearly and made the change over very easy.
8 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Phil,
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Damian made the process so straightforward for you. Switching suppliers can sometimes feel a little daunting, so it's great to know his friendly approach and clear explanations helped make everything easy and stress-free.
We'll be sure to share your comments with him. Welcome to firmus energy, and thanks again for choosing us!
-Diane
Geard was very helpful and polite he…
Geard was very helpful and polite he dealt with all my questions and sorted out what I needed first class
16 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Spencer,
Thanks for your review! We're delighted to hear that Gerard was able to help answer all your questions and provide the support you needed. We'll be sure to pass your kind feedback on to him. Thanks for choosing firmus energy and for taking the time to share your experience with us.
-Diane
Damien was very helpful in explaining…
Damien was very helpful in explaining all the tariffs and discounts in a perfectly understandable way.
14 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Sandra,
Thank you for taking the time to leave such a positive review. We're delighted to hear that Damien was able to explain all of the tariffs and discounts clearly and in a way that was easy to understand.
We know that choosing the right energy tariff can sometimes feel complicated, so it's great to hear that Damien took the time to make everything straightforward and help you feel fully informed about your options.
-Diane
Excellent staff
Emma who was dealing with me was superb. Very friendly and professional.
11 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Austin,
Thank you for taking the time to leave such a positive review. We're delighted to hear that Emma provided such a superb experience.
It's wonderful to know that you found her both friendly and professional. We pride ourselves on delivering excellent customer service, and it's great to hear that Emma made such a positive impression.
We'll be sure to pass your kind feedback on to Emma, who will be delighted to know her efforts were appreciated.
-Diane
All information was explained perfectly…
All information was explained perfectly and made simple and easy to understand by Emma Smyth. She has a great telephone manner and made the switch very easy
29 août 2026
Avis spontané
Réponse de firmus energy
Hi Barry,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Emma explained everything clearly and made the switching process simple and easy to understand.
It's great to know that her excellent telephone manner and friendly approach helped make your experience a positive one. We pride ourselves on providing clear, straightforward information, and we're pleased that Emma was able to make the transition so easy for you.
-Diane
Damian was very personable and took his…
Damian was very personable and took his time with me and any questions I had. Very helpful.
11 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Mr Gallagher,
Thank you for taking the time to leave such a positive review. We're delighted to hear that Damian was personable, helpful, and took the time to answer all of your questions.
We understand how important it is to feel informed and supported, so it's great to know that Damian's patient and attentive approach made a positive difference to your experience.
We'll be sure to pass your kind feedback on to Damian, who will be delighted to hear your comments.
-Diane
John was lovely guy had my gas changed…
John was lovely guy had my gas changed in no time very nice guy to deal with thank you john
11 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Denise,
Thank you for taking the time to leave a review. We're delighted to hear that John was so helpful and able to get everything sorted for you quickly.
It's wonderful to know that you found him friendly and easy to deal with. Providing efficient service with a personal touch is something we strive for, and we're pleased John delivered such a positive experience. We'll be sure to pass your kind comments on to John.
-Diane
Gerry was very helpful
Gerry was very helpful, answering my questions with patience. He offered advice about my account which I was happy to accept.
11 septembre 2026
Avis spontané
Réponse de firmus energy
Hi Miss Rutter,
Thank you for taking the time to leave a review. We're delighted to hear that Gerry was so helpful and took the time to answer your questions with patience and care.
It's great to know that he was able to provide advice about your account that you found valuable and were happy to act on. We always aim to ensure our customers feel informed and supported, so we're pleased Gerry delivered such a positive experience.
-Diane
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