Today I had a problem with my gas meter;so I rang the company and spoke to a girl called Sarah.I had a pleasant surprise,because she dealt with my concerns,not only in a very professional and pleasant... Voir plus
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Lisez les avis des autres
The member of staff who signed me up Paul Logan was professional and very nice I felt very comfortable in his presence. He also visited my daughter and her husband and they were very impressed by him.... Voir plus
L'entreprise a répondu
Very pleased with my call to Firmus this afternoon. Call answered quickly and I was put through to the appropriate sales team to deal with my inquiry. Damian in the sales team was very helpful, exp... Voir plus
L'entreprise a répondu
Tony at Firmus was extremely helpful. I had a slightly complicated issue as I’d already started a switch to SSE Airtricity before deciding that I wanted to go with Firmus instead. Tony clearly e... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Coordonnées de contact
5 Trench Road, BT36 4TY, Mallusk, Royaume-Uni
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
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Tony was patient
Tony was patient, professional and persistent that he had a solution for me! Great spud cheers mate...give him a raise.
6 mai 2026
Avis spontané
Réponse de firmus energy
Hi Adamu,
Thank you for such fantastic feedback!
We’re delighted to hear that Tony was able to support you with patience, professionalism, and determination to find the right solution. We’ll be sure to pass on your kind words — they’ll mean a lot to him.
And we love the “great spud” comment too — that definitely gave us a smile! 😊
Thanks again for taking the time to share your experience.
-Diane
Explained everything and answered all…
Explained everything and answered all my questions
5 mai 2026
Avis spontané
Réponse de firmus energy
Hi Gary,
Thank you so much for your positive feedback! We’re really pleased to hear that everything was clearly explained and that all your questions were answered.
Providing clear, helpful support is always our goal, so it’s great to know we met your expectations. If there’s ever anything else you need, please don’t hesitate to get in touch—we’re always here to help!
-Diane
mannerly friendly
5 mai 2026
Avis spontané
Réponse de firmus energy
Hi Edward,
Thank you so much for taking the time to share your feedback with us—we really appreciate it.
-Diane
Very helpful gentleman
Very helpful gentleman, explained everything and took question and spent time helping and advising me
28 avril 2026
Avis spontané
Réponse de firmus energy
Hi Mark,
Thank you for your feedback! We’re pleased to hear that our team member took the time to explain everything clearly, answered your questions, and provided helpful advice.
Making sure customers feel supported and well informed is very important to us, so it’s great to know you had such a positive experience.
-Diane
Réponse de firmus energy
Hi Danielle,
Thank you for your feedback! We’re glad to hear everything was quick, easy, and pressure-free. That’s exactly the experience we aim to provide, so it’s great to know we got it right. We really appreciate you taking the time to share this with us.
-Diane
We contacted Firmus to change our…
We contacted Firmus to change our address and Tony made it a smooth and positive experience
28 avril 2026
Avis spontané
Réponse de firmus energy
Hi Paul,
Thank you for getting in touch and for sharing your experience. We’re really pleased to hear that Tony made changing your address such a smooth and positive process. Providing helpful and friendly service is very important to us, so it’s great to know Tony delivered.
-Diane
Damien was so helpful told me…
Damien was so helpful told me everything I needed to know.He was so friendly and good at his job
27 avril 2026
Avis spontané
Réponse de firmus energy
Hi Thelma,
Thank you for your kind feedback! We’re delighted to hear that Damien was so helpful and took the time to make sure you had all the information you needed.
His friendly approach and professionalism really shine through, and we’ll be sure to pass your lovely comments on to him. Thanks again for sharing your experience!
-Diane
Damien was extremely knowageable
Damien was extremely knowageable, information was given in a clear way which made everything easy to understand.
28 avril 2026
Avis spontané
Réponse de firmus energy
Hi Lorna,
Thank you for your lovely feedback! We’re really pleased to hear that Damien was extremely knowledgeable and explained everything so clearly.
Making information easy to understand is very important to us, so it’s great to know he made the process straightforward for you.
-Diane
Quick and easy process with a polite…
Quick and easy process with a polite staff member
27 avril 2026
Avis spontané
Réponse de firmus energy
Hi customer,
Thanks for letting us know! We’re happy to hear everything was quick and straightforward, and that our team member made the experience pleasant for you. We really appreciate you taking the time to share your feedback.
-Diane
Oran was polite and knowledgeable…
Oran was polite and knowledgeable regarding what the company could offer me and price per unit etc. Made my interaction and decision easy.
27 avril 2026
Avis spontané
Réponse de firmus energy
Hi Mary,
Thank you for sharing your feedback! We’re delighted to hear that Oran was polite and knowledgeable and was able to clearly explain what we could offer, including pricing. It’s great to know he made the interaction smooth and helped you feel confident in your decision.
We’ll be sure to pass on your kind comments to him. Thanks again for taking the time to let us know!
-Diane
Réponse de firmus energy
Hi Eddie,
Thank you for your feedback! We’re really pleased to hear that the switch over was made easy for you. Our team always aims to make the process as smooth and hassle-free as possible, so it’s great to know we delivered.
Thanks again for taking the time to share your experience!
-Diane
Laura was extremely knowledgeable
Laura was extremely knowledgeable, friendly and patient! Sorted out all my issues.
27 avril 2026
Avis spontané
Réponse de firmus energy
Hi William,
Thank you so much for your kind feedback! We’re delighted to hear that Laura was able to help you. She takes great pride in being knowledgeable, friendly, and patient, and it’s wonderful to know she was able to sort out all your issues.
We’ll be sure to pass on your lovely comments to her. Thanks again for taking the time to share your experience!
-Diane
Brilliant offer for switching over and…
Brilliant offer for switching over and polite staff
23 avril 2026
Avis spontané
Réponse de firmus energy
Hi Rachael,
Thank you for your lovely feedback! We’re delighted to hear you found the switching offer brilliant and that our staff made a positive impression. We’ll be sure to pass your kind words on to the team. If there’s anything else we can help with, please don’t hesitate to get in touch.
-Diane
Very quick and easy to set up
Very quick and easy to set up, everything was explained to me and the woman I dealt with (Shauna) was very friendly and helpful.
24 avril 2026
Avis spontané
Réponse de firmus energy
Hi Liam,
Thank you for your lovely feedback. We’re delighted to hear that the set‑up process was quick and easy, and that everything was clearly explained. It’s great to know that Shauna was friendly and helpful throughout your call.
Thank you for choosing firmus energy and for taking the time to share your experience.
-Diane
Did not have to do much the fella on…
Did not have to do much the fella on the phone was just amazing I have to stay it was the best service I have ever had I think is name was Oran lol amazing
21 avril 2026
Avis spontané
Réponse de firmus energy
Hi Sky bet,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that Oran made everything so easy for you and delivered what you describe as the best service you’ve ever had—that’s fantastic to hear! We’ll be sure to pass on your kind words to him.
-Diane
Damian
Damian, explained all details clearly, explaining what to expect etc.
Very pleasant, happy with the call.
22 avril 2026
Avis spontané
Réponse de firmus energy
Hi Joan,
Thank you for your feedback. We’re delighted to hear that Damian explained everything clearly, including what to expect, and that the call was a pleasant one. It’s great to know you came away happy with the experience.
-Diane
Thank you Tony for you help
Thank you Tony for you help
Today. I have an issue with my metre not reading the top up and Tony resolved this issue.
22 avril 2026
Avis spontané
Réponse de firmus energy
Hi Amanda,
Thank you for your feedback. We’re really pleased to hear that Tony was able to resolve the issue with your meter not reading the top‑up. It’s great to know he was able to help you promptly and get everything sorted. We’ll be sure to pass on your thanks to him.
Thanks again for taking the time to share your experience.
-Diane
Oran made everything so easy very clear…
Oran made everything so easy very clear and precise with everything a credit to Firmus.
21 avril 2026
Avis spontané
Réponse de firmus energy
Hi customer,
Thank you for your kind feedback. We’re delighted to hear that Oran made everything so easy and was clear and precise throughout. It’s lovely to know his support made such a positive impression, and we’ll be sure to pass on your comments!
-Diane
Réponse de firmus energy
Hi Clive,
Thank you for your feedback. We’re pleased to hear that the service was informative and helpful. Providing clear and supportive assistance is very important to us, so we really appreciate you taking the time to share your experience.
-Diane
The staff member I spoke with
The staff member I spoke with, Josh McF, was super helpful and explained all scenarios and the benefits of transferring across to Firmus, options available and cooling off period - all seems a very smooth and transparent process. Questions were answered and I feel comfortable to proceed.
20 avril 2026
Avis spontané
Réponse de firmus energy
Hi Ally,
Thank you very much for your detailed feedback. We’re delighted to hear that Josh was so helpful and took the time to clearly explain all scenarios, the benefits of transferring to firmus energy, the options available, and the cooling‑off period.
It’s great to know the process felt smooth and transparent, and that all of your questions were answered, leaving you comfortable to proceed. We’ll be sure to pass your kind comments on to Josh!
-Diane
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