Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

Price is competitive, and the quality is decent enough for the money. But the SPC click system feels weak compared to other systems I’ve used as a fitter, and the overall quality is more “cheap” t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We bought an absolutely stunning light grey forest oak laminated flooring online from The Floor Depot…. Delivered in a matter of days up to Scotland and delivered in pristine condition.... Voir plus

Noté 5 sur 5 étoiles

I ordered my flooring and within 30 minutes i had a text message confirming order and checking if i needed additions such as trim finishes. The order was processed speedily, arrived on time with a fr... Voir plus

Noté 5 sur 5 étoiles

Been trying for a week to get samples. But unfortunately they use evri and nothing ever arrives. Having one final attempt but the floor depot staff don't reply either. Update: The customer serv... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de revêtements de sol

Écrit par l'entreprise

We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

858 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 62 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(858)

532 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We took a chance after reading a number…

We took a chance after reading a number of negative reviews, and spoke to the floor depot via WhatsApp to see different colours etc, and they were incredibly helpful!
We ordered over 50sqm of flooring and it is everything it said it would be, so incredibly hard wearing!
Looks incredible in our open plan kitchen/dinning room & living room!
Would use again.

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service from start to finish…

Brilliant service from start to finish made is easy to order, and arrived when they said it would no damage to the flooring absolutely lovely quality will definitely recommend to others and will be uaing them again for laminate.

8 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent product

Excellent product, price & service! This our 4th delivery and we now have the whole house completed and we love it

26 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible experience

Terrible experience. I’d stay far away if you’re thinking of purchasing from this company.

21 juillet 2026
Avis spontané
Logo de Floor Depot

Réponse de Floor Depot

We are disappointed to hear that you feel this way. We can see that there was a stock delay on your order and you were informed immediately. A full refund was processed the same day and email confirmation of this was sent. If you have any further issues please contact us at hello@floordepot.co.uk
Thank you

Noté 5 sur 5 étoiles

Ordered the 12mm laminated flooring…

Ordered the 12mm laminated flooring from Floor Depot. They gave me a proper amount of flooring for 2 rooms with a really good underlaying. We’ve got a good discount. The quality is very good nice looking. Followed the instructions to lay down and it worked perfectly and quickly. We are happy with all the way through with this. Well packed no any damage. Our house’s floor has been done by their products and we will finish it with another order later on as they are trustworthy. Thanks

6 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Flooring out of stock

Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.

8 days later and still no flooring despite the delivery times stating between 3-7 days.

No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!

Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.

23 juillet 2026
Avis spontané
Logo de Floor Depot

Réponse de Floor Depot

We’re sorry this order didn’t meet the standards we aim to provide. Unfortunately, due to an unexpected stock discrepancy, we were unable to fulfil the order as planned.
As soon as the issue was confirmed, we issued a full refund for the order. While we appreciate this doesn’t make up for the disappointment, we have since reviewed our stock management process to help prevent similar situations in the future. Although this experience was not representative of the service we strive to deliver, we value all customer feedback and remain committed to providing a reliable shopping experience at Floor Depot.

Noté 5 sur 5 étoiles

Absolutely brilliant company

Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys


21 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Bought from this company twice and my…

Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.

17 juillet 2026
Avis spontané
Logo de Floor Depot

Réponse de Floor Depot

Hi there, we are sorry to hear that you have not been happy with the damage process. When you visit www.floordepot.co.uk/damages it states, 'We need to be able to clearly see all damaged planks on at least one single photo'. Unfortunately you were only able to provide us with evidence of 3 damaged planks and so we could only offer to replace of refund what was evident. Thank you

Noté 5 sur 5 étoiles

The quality of the flooring exceeded my…

The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space

If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!

20 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I had a great experience

I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.

1 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and product quality…

Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!

3 juillet 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus