Price is competitive, and the quality is decent enough for the money. But the SPC click system feels weak compared to other systems I’ve used as a fitter, and the overall quality is more “cheap” t... Voir plus
L'entreprise a répondu
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Price is competitive, and the quality is decent enough for the money. But the SPC click system feels weak compared to other systems I’ve used as a fitter, and the overall quality is more “cheap” t... Voir plus
L'entreprise a répondu
We bought an absolutely stunning light grey forest oak laminated flooring online from The Floor Depot…. Delivered in a matter of days up to Scotland and delivered in pristine condition.... Voir plus
I ordered my flooring and within 30 minutes i had a text message confirming order and checking if i needed additions such as trim finishes. The order was processed speedily, arrived on time with a fr... Voir plus
Been trying for a week to get samples. But unfortunately they use evri and nothing ever arrives. Having one final attempt but the floor depot staff don't reply either. Update: The customer serv... Voir plus
L'entreprise a répondu
We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.
Unit 16, Rea Busuness Park, Inkerman Street, B74SH, Birmingham, Royaume-Uni
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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We took a chance after reading a number of negative reviews, and spoke to the floor depot via WhatsApp to see different colours etc, and they were incredibly helpful!
We ordered over 50sqm of flooring and it is everything it said it would be, so incredibly hard wearing!
Looks incredible in our open plan kitchen/dinning room & living room!
Would use again.
Great floor ordered more for another room today
Brilliant service from start to finish made is easy to order, and arrived when they said it would no damage to the flooring absolutely lovely quality will definitely recommend to others and will be uaing them again for laminate.
Excellent product, price & service! This our 4th delivery and we now have the whole house completed and we love it
Terrible experience. I’d stay far away if you’re thinking of purchasing from this company.

Réponse de Floor Depot
Ordered the 12mm laminated flooring from Floor Depot. They gave me a proper amount of flooring for 2 rooms with a really good underlaying. We’ve got a good discount. The quality is very good nice looking. Followed the instructions to lay down and it worked perfectly and quickly. We are happy with all the way through with this. Well packed no any damage. Our house’s floor has been done by their products and we will finish it with another order later on as they are trustworthy. Thanks
Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.
8 days later and still no flooring despite the delivery times stating between 3-7 days.
No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!
Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.

Réponse de Floor Depot
Really understood what we needed, came round relatively quickly and did a really good job. I love it!
Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys
Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.

Réponse de Floor Depot
The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space
If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!
Really happy with the service I received. Jess was very helpful, friendly, and made the whole process easy. Great customer service and I would definitely recommend floor depot.
I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.
Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!
Lovely staff and great selection of flooring
Great experience from start to finish! Customer service was amazing.
Thank you so much will definitely order again
Clear communication and responsive to enquiries. Product was great value
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