Floor Depot Avis 

Very happy with the flooring and the service was great. and delivery was very helpful with the times

Samples came within 2 days. The flooring has been over two weeks and still not arrived. Tracking yesterday said delivery Friday so arranged to work from home so I would be able to receive delivery, then when I checked today delivery is saying Monday. Will it ever arrive and more importantly will I be there to receive delivery as I’m not prepared to pay £35 again for redelivery for 1 pack of flooring. So far really disappointed with the service ☹️

Fast delivery great customer service the laminate is amazing quality thankyou for you service will be recommending you to family/friends.

Very disappointing experience with Floor Depot UK.

I placed my order on 19 May and paid extra for 3–5 day delivery, but the order has still not arrived within the promised timeframe.

What has made the situation even more frustrating is the lack of customer service. I have called numerous times to get an update, but nobody answers the phone. Each time I have been left on hold for 30–40 minutes without speaking to anyone.

Customers should not have to chase for information after paying for a delivery service that was not provided as promised. Better communication and customer support are urgently needed.

I would not recommend this company based on my experience.

Scammers, 3-7 days delivery mentioned when purchased, half month later i still haven't receive my goods and it doesn't look good to my client either as i keep postponing the job. Tried ringing them been on hold for 1hr and call dropped. Then tried ringing again and apparently they blocked my number as i tried calling from a different number and it was ringing but nobody picked up. I will open a case with my bank for fraud. Also luckily i have many connections, I will make sure i will inform all of them about this company. I will also take this as personal responsibility to close down this company for good and its owner to directly support the consequences.

PLEASE DO NOT BUY FROM THESE IN THE MEANTIME.

From start to finish the service has been dreadful - Gaining contact to discuss issues is impossible and the call drops at 30 minutes and 6 seconds.

DO NOT USE. Good product but really bad customer service. Over 1Ks worth of floor. 2 months delays with their sub contracted fitter (which isn't the main issue) when attempting to return 5 unopened boxes, based on their instore recommendation of quantity. They wouldn't give a straight answer and went three weeks with a promise to contact me back. called back in the store and they wouldn't return as stated it was a 'special order' note there is no personalisation so it is deemed as a standard item but not in stock as clearly advertised on their website and in store. As this is the case standard consumer protections apply and appropriate follow up action is in train.

Good product but very inflexible after-service. Tried to return unused product which, as the flooring was being used in a build project, took around 3 weeks to install. When asking if they would accept a return, they simply stated the 14 days should return policy with no discussion. Not the kind of company I like to deal with.

Cheap and fast service

I used the virtual calculator adding 20% waste. Ordered extra incase i paid for order chased delivery dates when floor arrived fitters fitted 2 boxes were faulty and my lounge could not be completed my kitchen and hall completed. I called to explain I ordered and paid for additional flooring as did not want the hassle of returning the faulty packs. I then get a email no longer available I had checked prior to placing my first order and asked I may do other rooms later and was advised no problem. I now have 2 3rd of a lounge done. A email sorry suggesting I try elsewhere else this is no fault of mine it's the company you can not get through to the email or number. They either need to source the boxes I've paid for or replace my lounge and pay for my fitting or I will have no choice but to do a section 75
Order ref

Great company, with fast communication to update you at every point. The flooring is a great price and looks lovely fitted.
We chose the Rustic Dark Oak flooring and it's a nice warm colour not too dark. The quality is good and it looks very nice fitted.
Extra bonus service is that they colour match scotias and T-bars for you.
Friendly delivery man who accommodated our delay in getting to the property.

Prompt service despite the bank holiday weekend.
Communication good.
Quality great

Excellent....was a bit worried when it said for delivery Road side...but the delivery gentleman was externally helpful and helped take the delivery into the back...the flooring itself was also externally nice and very happy with my choice...the light oak LVT colour looks amazing ...good quality...one happy customer..... Highly recommend Floor Depot....

My sample arrived promptly, my order exceeded my expectations! The quality is superb and I can’t wait for it to be fitted. The delivery was very quick, can’t fault this company.

Had a great experience from start to finish.
Ordering was really easy, the flooring was exactly what we wanted and really good quality. The delivery was really quick and the delivery driver was friendly and helpful.
Even the after service was great - we had a text to check that we were happy with everything. Would definitely use again 👍🏼😊

Very good communication, fast delivery and great product.

From order to delivery & fitting the whole process was seamless and I couldn’t be happier with the flooring it’s such good quality and so beautiful. The haulage company was also very helpful and really easy to re arrange when I couldn’t make the allocated date. I had read a few bad reviews so was a little dubious and anxious but honestly I didn’t experience a single hiccup! Thanks again my floor is gorgeous

I have made several purchases from this company and had no real issues with quality of product or delivery.

Great value and quality LVT and prompt service . Can't fault it

The flooring came was not waterproof, every packet had at least one piece damaged, the quality was poor I don’t expect it will last more than a year before I have to rip it up and start again, I could have gone to any local store paid less for a better product . Can’t tell you how disappointed I am will definitely not use this site again. Richard Collingwood