GardenStoreDirect Avis 

I ordered a twig tree which was beautiful but I hadn’t read the info properly and the tree twinkled all the time, it was my fault but the company made it easy for me to return and were very helpful, I will definitely order from them again, quick response to emails etc. thank you

Incredible service. I ordered a set of garden furniture for my new house and on delivery there was a small defect with one of the chairs. I contacted them via email to let them know. Within a matter of days I received a new chair. In today’s age where customer service is found wanting this company excelled. I cannot recommend them highly enough. Thank you

Great service and delivery, the chairs didn’t need assembly,, just the table to assemble and was very easy to assemble everything lined up perfectly, would highly recommend this company.

What brilliant service. Ordered an artificial holly topiary ball to hang outside at Christmas. I found one for a great price on this site with no delivery costs.
I ordered one on the Tuesday evening and it was delivered Thursday afternoon. Two days. !!!!
I wouldn't hesitate to use this company again. Fantastic.

Bought a garden set in Nov 2022 and didn't assemble it till Aug 24. There were parts missing. I called GSD and they found my order. The missing parts arrived the following week, no charge, no questions.
Excellent customer service.

I ordered 19 fence panels on 15/8/2024. I was told this would take a few days to a couple of weeks to deliver which was acceptable.

I eventually received a text that they would be delivered on 29/08/2024. On the 29th after waiting all day I was told that they would not be arriving today. They had a manufacturing problem. They then said they could deliver on 18/09/24.

On 17/09/2024 I received a call to say that there was a manufacturing problem again. Now they want to deliver my panels on 02/10/2024.

That will be 46 days since I ordered them . I do not think I will even get them on this date.

There must be a massive problem somewhere in the company if it takes this long to deliver a few fence panels.

UPDATE
After being told the order was cancelled I arranged to carry on with my week. To my surprise on the day the delivery was meant to be but got cancelled I received a text message to say the order was on it way. I rushed home to wait for it. After waiting and the order not arriving I called the company to find out what was going on. They said yes the order was cancelled but their tracking system shows it is still going to be delivered and this tracking cannot be cancelled even though the order is cancelled! What? Are you serious?

UPDATE 2
After garden store asked me here on trust pilot for more details on 18/9/24 to follow this up I have still not heard back from them on 2/10/24.

UPDATE 3
Guess what? My panels didn't arrive on the 02/10/24.
No calls to say why. Mo emails. No text messages nothing.
Now calling my credit card company to retrieve the £977.71.
This must be fraud and a fake company.

Garden store thanks for your reply.
So if Shire is making the product, and Shire is delivering the product to me. Why am I paying you a mark up?

I found the ideal product at a very competitive price. Great product, looks great even in our small garden.

Excellent service goods delivered within days of ordering

Purchased garden dome tent for our french holiday to sit alongside our caravan. Arrived promptly great price (£59.99). Went up easily enough and was a very useful extension. The tent survived fully intact after the worst direct thunderstorm ever experienced in France. Highly recommended

Good quality materials and all fixings provided.

Completely as described.

Very fast turn around from order to delivery. Best price online.

Ordered my garden patio set last Friday and it arrived exactly 1week later. We’re so pleased with it, exactly as shown on the web site, beautiful colour and well made. I had a couple of queries before ordering so emailed Garden Store Direct who replied almost immediately and gave positive answers which convinced me to place the order, so pleased I did.

The delivery company used were very friendly and phoned me to arrange delivery the next day. The young man who brought our set was most helpful and pleasant taking it to the top of our drive where we were able to unpack it without too much manouvering through the garden gate so no problems there.

Thank you for your excellent customer service, lovely product and amazing prices. A pleasant positive experience.

Lovely company to deal with. Delightful customer service from Hayley and Kelly. Polite and diligent. Excellent transaction from ordering to delivery. So refreshing that a company does as it says. Thank you so much, my Daughter is thrilled with her new furniture.

My package did not arrive. They claimed it was left with my neighbour but it's not there.
They blocked me after claiming this so I can't even clarify with them that it's not there.

Do not use this company.

First time making a purchase with Gardenstoredirect.com and it won’t be my last, fantastic company to deal with. Great prices and excellent customer service/communication. Kelly was absolutely brilliant and is a credit to this company. She has been super helpful and provided 5 star customer service all the way. Don’t hesitate to buy from Gardenstoredirect.com They know how to provide great quality products and fantastic customer service. Well Done & Thank You !!

Great Company - I bought a garden sofa set, pricing was good, communication was excellent, delivered on time with one defect on a seat, Garden Store didn’t waste any time to replace and were fantastic, received the replacement within a day, really terrific service, I must highlight Jordan who was a great help, kind, considerate and provided great support, a big thanks to Jordan and all the team at Garden Store, you are a great company and highly recommended - thanks for everything you did for me much appreciated - John

Had a problem with an item responded to the problem immediately and refunded the money same day, this site is about trust I would not hesitate to use again.

WARNING-check your item immediately.
I purchased the Somerset 3seater swing hammock and put it into storage under bed. When i finally went to set it up, one frame was completely rusty as not painted properly. There were lots of bad dents, deep scratches and rust spots all over frames. It looks terrible.
I contacted company & was advised to use outdoor paint to cover the rust!
I am completely disgusted at the condition of this and am also kicking myself for not checking package when it arrived.
I did write a review on this swing hammock on their website but it has not been added…surprise surprise!

Update…regarding reply from Gardenstore…I have already telephoned you and sent you photos and you stated the warranty had run out and advised to use weatherproof paint to cover the rust.

Garden Centre Direct…FYI the photos i sent you clearly show the packaging was still on the frames, the screw card was still intact & items were still in the box. This proves I have only just opened the hammock!

Garden Store Direct were nothing less than fantastic. Their service and customer experience was exceptional. In a world where I find myself constantly moaning about poor/terrible customer service, and that it is non-existent these days. However my experience with Garden Store Direct has given me back hope that some companies do care. The whole order and delivery process was easy, seamless and efficient. Once I had received my furniture, I needed a little bit of help and advice and all of their after sales team which included Jordan, were absolutely 'first rate'. I would not hesitate to recommend Garden Store Direct to friends and family.

I would like to express my appreciation of excellent service received from your Mail order department. I would like say how impressed I have been with the service you provided. My order for Cuprinol Preserver arrived today, perfect packing, well tracked via Yodel and competitively priced with free shipping. Thank you so much for a swift response to my order

Amazing! I was a bit nervous ordering at first as I had never used this company before but Omg, from start to finish The company were amazing! I ordered on a Sunday night, had an email on Monday to say my order was being dispatched on Tuesday. I had another phone call Wednesday to say it was being delivered this afternoon. The courier arrived before 3pm and was very friendly and helpful by putting my corner sofa set onto my drive. Took a couple of hours putting it together and looks amazing! Well done GSD for a stress free shopping experience and of course my sofa set.

Found this company when looking to buy a garden swing seat, I’m very weary when buying on line but was not disappointed.
Thank you very much & I would have no hesitation in placing another order in the future.