GardenStoreDirect Avis 

WOW...LOVE OUR HEATER !!!
Delivery was so fast & told when it was being delivered via text messages.
Extremely easy to assemble.
Last Saturday evening my husband & I had a "Date Night" at the top of our garden being kept warm by our New table Heater.
Thank you Garden Store Direct... excellent quality & would Highly recommend you !!!!

Ordered a 3m by 3.6m pergola. Arrived with one screw without any groove and one of the roof planes has holes too close together to screw on the bracket. I have wasted a full day of my long weekend assembling this piece of rubbish and now have to waste another day undoing it to send back. I feel nothing but anger, resentment and despair.

Ordered a childs rocker for her 2nd birthday, arriving by saturday 4th never came till wednesday 8th . Box came damaged and only one of the four handles inside ! NEVER USE THIS COMPANY AGAIN !!!!!

Excellent customer service!

Hayley has been responsive, kind, and tenacious in trying to help me source a spare part for a large garden structure that got damaged in high winds. Her efforts resulted in the manufacturer posting out the part to us, meaning we did not need to replace the entire structure. So helpful and really appreciated!

That is first class customer service! Thank you to Hayley, Danielle and Jordan for your help.

Exellent service from order to delivery. One arm was missing for a seat, spoke to Kelly who organised a replacement which arrived in a couple of days. Phone and email answered quickly and professionally. Other businesses would do well to copy your example.

No hesitation in using GSD again, well done guys 👍

Quality products and superb customer service.
I’ve bought 3 different sets and I am extremely happy with them all.
Thank you Jordan for outstanding Customer service.

Made an order with Garden Store Direct for an outdoor garden lounge set back in late 2022 and the set wasn't cheap. The set started to develop some serious issues in quality with the wood splitting, cracked, stained on wood chipping away. In short I raised the issue with GSD and to be honest, they really don't care. Truly poor customer service from them and all they say is to 're-oil the set'. The furniture set is absolutely battered beyond repair, I have sent them LOADS of emails with photos, descriptions and still they have done nothing. It's funny as the product comes with a 2-year warranty and they still won't help!! I'd say you get what you paid for, but this set was £££ but the quality is something you'd expect from a dodgy side street seller!! I honestly expected more from GSD and have now emailed them recently a few times and they've literally stopped replying now. All I'd recommend is...shop elsewhere, don't give your money to GSD, pay the extra and go to a better store with a customer service team who actually care about the products they've sold and want to help. The product I received was truly such low low quality and cheap, it's now a right off for me unfortunately, but if I can help others to not make the same mistake as me, then this review will be worth it.

[In response to the reply from GSD: I have explained that the product had been stored inside, covered and regularly treated but the only response I got was "it needed to be treated" repeatedly, no help, no genuine concern for a really poor product. They sent me an email with a link how to treat, great - done that a few times over the ownership but the quality of the product is so poor the wood is basically chipping away, cracked and unrepairable so completely wasted product from GSD. The warranty is with the manufacturer, OK but still no genuine concern that your selling a low quality product?. Like yourselves, I visited review sites such as Trustpilot to gather reviews on GSD before making a purchase but in this instance, the value was too good to be true and I feel like the OUTDOOR product I bought was a complete waste and is beyond repair. I'd have to say either explore other options away from GSD unless your probably spending thousands with them, then the service may be better? Who knows!]

I purchased 2 raised bed containers with lids but on opening one of the lids was cracked. I emailed the Company and they replied very quickly advising that they would arrange for a replacement to be sent out. This arrived a couple of days later. Excellent customer service!

Great company, fast delivery. Very good quality items, good prices highly recomended.

Item (Garden furniture) arrived not complete (missing cushion) I called on the same day saying items missing, was told they would post one, arrived but completely different to the others, asked to send it back and the correct one will be sent, this was in November 2023, nothing arrived, was told a replacement would arrive in February 2024, nothing was told it would be March 2024…again nothing, now told 7/8 weeks…NO phone calls from them, NO emails from them, they have your money and now a complete FOB off…buyer please consider using another company. Was told it could be returned (I certainly don’t trust them for a full refund) but needs to be in the original box (who keeps a box for 5 months) No response from anyone, a total shambles of a company…AVOID AT ALL COSTS

I must admit I was dubious when ordering as the prices seemed a little too good, but I placed an order and contacted customer service and I was reassured all was legit.

My items arrive in good time,well packaged and i will be definitely ordering again.

What a first class company ! We bought a garden swing via ebay over 3 years ago (which has been great by the way!!), but I forgot to take the canopy off when the recent stirms came. It got ripped off and I needed a replacement. I messaged via ebay and its taken no time at all for them to source my original order, find a replacement canopy, sort a payment and have it dispatched. This'll keep the wife happy when summer arrives ! Thanks guys and gals at gsd, you've done a fab job !! Pay rises, pizzas and an early finish for all i suggest !!!!

We received our order yesterday, from start to finish the service and communication was outstanding.The quality of the Florida 6 seater table and chairs along with the Bellevue rocking chairs is of very high standard a big thank you to everyone for helping with this purchase

I ordered two items for my patio on Thursday night. Not only was it cheaper than the Amazon price, it was with free delivery. It stated there that it required two business days for delivery, but it arrived on Saturday!! Well packed, arrived early which was perfect timing and seems to be a trusted website. Very happy with the service received.

Found this company when looking to buy a garden swing seat, I’m very weary when buying on line but was not disappointed. Thank you very much & I would have no hesitation in placing another order in the future.

I have had a very stressful week with gsrden direct, ordered a heater for my garden as I’m recovering from operation, was meant to be delivered on 9th, then on 12th still waiting !! And was meant to collect broken one, but taken days to collect once again. Never experienced such disappointing service before. Let’s see if it comes tomorrow.

Had to contact as got no confirmation. Lady who answered very helpful. All sorted and item ordered delivered and I’m very happy with item

I contacted the business via email with a query about a product and received a response within 30 seconds! The Customer Service person, Jordan, was very helpful and went the extra mile to help me get exactly what I wanted. One item was showing out of stock but rather than leave it there, Jordan went out of his way to enquire further and was able to source the item for me. Really impressive. I won't hesitate to shop here again.

In my opinion the henry bell 3 in 1 bird feeder is not the real deal. The box it came in just says 3 in 1 bird feeder. Im sure henry bell would put their name to it, free advertising. It came with no tags or instruction leaflet unlike the ones in garden centers. Why remove them? Metal appears to be thinner and softer. Could be why reviewers complain about squirrells getting in, rusting and hinges breaking off. But the main thing is that all henry bell products have a deep embosded logo on them. This one is just plain. It is a good copy and price paid. So get what you pay for. Looks good and hope will last better than other reveiwers.time will tell.
Servicebwas good. Amazon are the ones i question regarding delivery and tracking details. Bought on a friday, amazon said deliver monday by 8pm was picked up on saturday.. Company use yodel 48hr. They dont pick up nor delivery weekends on 48hr service. So amazon need to tell truth. Got it within time stated. So more than happy with service

Prompt delivery, good product and nice service