GardenStoreDirect Avis 

Fantastic experience, if only all companies and customer services were like this. Ordered a garden electric heater, when it arrived there were a few bolts missing and scratches on a section of the heater. I contacted the company explaining the problem and attached photos, I thought here we go, the annoyance of trying to get a replacement or refund but I was totally wrong, the company, within a week arranged a replacement and collection of the damaged one, communicating exceptionally well throughout the process. Thank you for a pleasant purchase.

Have been requesting a return for weeks. No response to multiple contact forms via the website and when I have tried to call I get an automated message stating their opening hours and no answer (despite calling within open hours). I emailed the address provided by PayPal when I bought the item and got an email back saying the mailbox is full. I never received an email confirming my order so have no order number.
Edit to add: If they have not received any emails from me as claimed in their response below then their website contact forms are broken and need attention. There’s several other reviews from other customers who couldn’t get in contact with them so they seem to have a problem that needs fixing!

Returned my item for a refund
Very difficult to contact, did not respond to my emails despite contacting multiple times, very hard to get a refund.
Would not buy from again.

I bought a pre-lit Christmas tree and the light do not work.
I contacted the seller multiple times on line and they never got back to me.
Terrible costumer service.
Bad product quality. Avoid

Bought two items from Garden Store Direct via B&Q online. Neither company adopted no/little responsibility for the item. The item was ordered 4 December and did not arrive by the estimated delivery of 7 to 12 December. Made several emails and phones to both B&Q and the Garden Store Direct over the last week, neither of which made any attempt to proactively respond to my request for updates. It's now 18 December and the item is presumed missing or lost with the courier. Items are now out of stock with Garden Store Direct and other sellers online. Will not use this company again!

Avoid this business if you expect reliable service and timely delivery of your Christmas items. I ordered a fiber optic tree on December 6th for a special needs child, only to face delays, false promises, and lies about delivery from both the business and Yodel. Despite updating my delivery address multiple times, I've wasted numerous days waiting, and as of today, December 16th, there's still no delivery. My disappointment is beyond words, and I now need to urgently find another fiber optic tree for my child. I can no longer tolerate false delivery assurances from this incompetent company, and I will be seeking refund!!!

Great service, ordered 7ft pre lit Christmas tree and it’s exactly as it looks on picture, quick delivery, will buy from them again.

Item delivered quick and the ordering process was very easy. The item we ordered was with warm white led's but the item we received has ice white led's,
Gave 4 stars as its just the colour which is wrong. And also to return it they were charging £12 return fee

Lovely Christmas tree for a great price unfortunately only half the pre lit lights where working. Phoned asking for a an exchange, but they can’t unless they have photos (boxed the tree back up ready for collection didn’t think to take photos) instead when they collect it they will process refund then, but only if I phone them because they can’t see when it’s been picked up from courier.
Ludicrous, if they can refund when they pick up the faulty tree why can’t they just exchange, Its just really inconvenient as now I have to find another tree. Customer service and order management really poor.
Once the tree was picked up, I phoned back and every time onwards the staff were very lovely. I accidentally reordered the tree from Amazon not noticing it was the same company and when it arrived it was perfect. Very good quality. Maybe the initial customer service agent was having a bad day.

Ordered on 29/11/23, delivered on 1/12/23, well packaged, beautiful & Christmassy, thanks !

I am always wary of making an order on a shopping site that I haven’t used before but having read the reviews from customers & making an informed choice, I decided I would give it a try & was so glad I did, making my order was very easy, my garden pot was delivered in a couple of days, also the delivery was free.
Thank you very much & I would have no hesitation in placing another order in the future.

I am so disappointed with this company. I have emailed this company as I have not received an email acknowledgement for my order and when I have used their 'contact us' on their website I am being ignored. Do I have an order, do I not, I don't know! Communication is terrible!
I have now received my order, still no communication, but thankful it has arrived. Customer service could be better.

This website is terrible. I ordered a shed which was due to arrive last Thursday, they have a time for arrival it did not show up. When I went on the tracking they refused it no where near the location or my house. When I called today the women was rude and told me that someone at my house refused the order, when no one came, she also mentioned how the tracking would show this, yet this is also not true! The tracking shows the same message it did on the Thursday. Terrible website. Rude customer service.

Don’t order from this company, I ordered 2 topiary balls, they arrived they were cheap nasty and then the Garden Store Direct wanted me to pay £12 to return them. They eventually came down to £6 return postage! I advise order from Amazon you at least won’t have to pay to return your useless goods

Excellent service and delivery time.
Fast response to any questions asked.
Goods Excellent and very happy with quality.
I would definitely order from this company again.

Product delivered on time and in good condition. The lady on reception was very helpful and courteous on a couple of occasions when I telephoned the company.

I bought 6 x 8 GARDEN SHED PLASTIC GREY / BROWN PALRAM CANOPIA SKYLIGHT ALUMINIUM FRAME, the shed arrived within a few days as promised and initially when we opened it we thought omg it is so flimsy, but believe me when its all built it is very strong and stable, definitely have as many pairs of hands available as British weather doesn't provide calm dry days very often. Would highly recommend Garden store direct. Thank you

Ordered Keter Manor 6x4 shed on the Monday and it turned up on my doorstep on the Wednesday, Took 3 hours to build no problems no missing parts no damage ... tracked it all the way and it was spot on time , excellent service and excellent price ,highly recommend this store. 👍 I'm a very happy customer !

In June we bought a Calais Corner Aluminium Dining Set and want to say it is excellent. Great value for money. We had previously returned a B&Q set because quality wasn't good enough so trust we know the difference in build and material specification. The team very helpful and responsive. One small issue with a fixing replaced and resolved quickly. Can't ask for more.

Found this company when looking to buy a garden swing seat,
I’m very weary when buying on line but was not disappointed.
Place an order Wednesday afternoon
Received a message from delivery company Friday morning, garden swing delivered Friday afternoon 1 pm,
Couldn’t believe 48 hours after placing my order the swing seat was assembled and in the garden ,
I would definitely recommend & use this company again,