Such great customer service, they actually found my insurance cheaper than advertised. Really really helpful! Nick the guy on the phone was friendly, helpful and clear. Usually hate these type of call... Voir plus
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Lisez les avis des autres
I had a great experience thanks to Wassim Mouichi. He took time to understand what I needed, shopped around to find me the best price, and explained everything clearly. He was friendly, professional a... Voir plus
L'entreprise a répondu
Thanks to Darren who helped me in my confusion between third party and comprehensive cover. He guided me throughout and answered all of my questions! 10/10 costumer support!
L'entreprise a répondu
Alice was very helpful on the phone, she called me a few days ago regarding my renewal and I wanted to check for comparisons first. I called back as Got You Covered was the best quote. She also ass... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Courtier d'assurances
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
Got You Covered is a UK insurance broker established in 2017. Based in Twickenham, we have a team of 140 employees and help customers across the UK find car, van and home insurance. We specialise in helping people whose circumstances can make affordable insurance harder to find. This includes car and van insurance for drivers with previous motoring convictions, past claims or a low no-claims bonus. We also arrange home insurance for homes at risk of flooding, as well as unoccupied, listed and let properties. Our work has been recognised across the insurance industry. In 2026, we won the Insurance Collaboration Award at the British Insurance Awards and were named Personal Lines Specialist Broker of the Year at the National Insurance Awards. We were also named one of the Top 100 UK Brokers. Got You Covered Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 771679. Customers can contact our friendly UK-based team by phone or through our website. We offer annual and flexible monthly payment options, with payment by Direct Debit or card. Whatever your insurance needs, our friendly UK-based insurance professionals have …Got You Covered!
Coordonnées de contact
Webb Ellis House, Rugby Road, TW1 1DS, Twickenham, Royaume-Uni
- 02038905160
- admin@gotyoucovered.com
- www.gotyoucovered.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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In particular the gentleman I spoke to
In particular the gentleman I spoke to, Darren Maynard. Was absolutely excellent with me, he went above and beyond his pay rate to sort me out!!
13 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Russell,
Thanks for the 5 star review! Happy to hear Darren could go the extra mile to help you get set up!
All the best,
GYC.
Great customer service from Jamal
Great customer service from Jamal, and managed to get me a good deal on my car insurance, would recommend trying them.
13 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi David,
Pleased to hear Jemal was able to secure a great deal on your insurance! Thanks for the 5 stars!
All the best,
GYC.
Fantastic service
Fantastic service, Joe got me a great price for my renewal and explained everything very clearly and comprehensively - would thoroughly recommend for a 5 star service
13 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Emma,
Pleased to hear Joe was able to find you a great deal for your renewal! Thanks for the 5 stars!
All the best,
GYC.
Lovely young lady called Alice very…
Lovely young lady called Alice very professional with a personal touch. Answered my questions and got me covered for another year *****
Competitive price and excellent customer service
13 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Kim,
Happy to hear Alice was able to process your renewal with minimal fuss! Thanks for the 5 stars!
All the best,
GYC.
David was amazing very helpful and…
David was amazing very helpful and professional. He transferred my policy to my new car straight away, done in minutes. Excellent customer service couldn't ask for better!
13 octobre 2026
Réponse de Got You Covered
Hi Shaham,
Pleased to hear David was able process your mid term adjustment with minimal fuss! Thanks for the 5 stars!
All the best,
GYC.
A very good service and very helpful
A very good service and very helpful. Absolutely amazing service
13 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Ahmed,
We're always happy to help! Thanks for the 5 star review!
All the best,
GYC.
horrible insurance company who take…
horrible insurance company who take your money and just cancel... AVOID AVOID AVOID!! No refunds either...
12/08/26 a reply was recieved from Olivia
My Reply:
Hi Olivia,
Thanks for the reply, but it doesn’t match what actually happened.
You did contact me, I spoke with you, and I made a payment when you got in touch. You also left a voicemail. I returned calls and messages whenever I could. The only times I didn’t answer immediately were when I was at work and couldn’t pick up.
You say you sent emails with attachments that I needed to provide. Those attachments never appeared in the emails I received, so I had no documents to send back. Claiming I ignored requests for documents that weren’t properly delivered isn’t accurate.
The review stands: money was taken, the policy was cancelled, and no refund was given. Your response doesn’t change that.
Kash
12 août 2026
Réponse de Got You Covered
Hi Mo,
We’re sorry to hear you feel this way. The insurer requires certain documents to be provided and these were requested as part of the policy requirements. We also made several attempts to contact you by phone, email and text. We apologise for any inconvenience caused.
Best regards,
Olivia at GYC.
Big shout out to Wassim
Big shout out to Wassim! very helpful and friendly customer service advisor. His customer service is brilliant, and he looked after me and got me a good quote. Thank you very much 🙌🏼
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Karls,
Pleased to hear Wassim was able to secure a great price on your car insurance! Thanks for the 5 stars!
All the best,
GYC.
Sarmad Iqbal was very helpful he helped…
Sarmad Iqbal was very helpful he helped with parts of the claim that I didnt understand he made the whole process easier
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Sarah,
Happy to hear Sarmad was able to make the whole process straightforward! Thanks for the 5 star review!
All the best,
GYC.
Customer Service was absolutely…
Customer Service was absolutely brilliant. The lady help me with all my questions, issues and understood my requirements. Just magic, she even gave me a discount with me asking. Made my day. Insurance is a nightmare and can be very stressful, but this experience was somewhat easy, its all clear communication and being coherent.
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Pardeep,
Pleased to hear Tiya was able to secure great price on a policy that meets your needs! Thanks for the 5 star review!
All the best,
GYC.
Réponse de Got You Covered
Hi Kenneth,
Pleased to hear our agent was able to secure a great deal on your policy! Thanks for the 5 stars!
All the best,
GYC.
Excellent service! Thankyou Rob!
Rob was so helpful and managed to get my rate down by £500 from the previous year! Everything felt really quick and he put me at ease.
Thanks Rob!
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Emily,
Happy to hear Rob was able to secure a great deal on your renewal! Thanks for the 5 stars!
All the best,
GYC.
Very good experience with them
Very good experience with them. Answered all questions and explained everything clearly and rung back a few times to keep me from having to wait on the line.
At the end of it I got my car insurance!
7 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Fozia,
Happy to hear Finn could provide a positive experience! Thanks for the positive feedback!
All the best,
GYC.
Absolutely awful service and misleading sales information
Absolutely awful. Would give them 0 if I could.
Purchased my car insurance through them using GoCompare. I was very careful to include windscreen and courtesy car (Guaranteed Vehicle Hire) cover.
I have now made a claim only to be told that the courtesy car is subject to availability but that it is not part of my policy. They did not tell me this at the time of purchasing the policy, which was required to be done over the phone, and are refusing to provide a vehicle. Apparently the onus was on me to confirm this, rather than them checking/confirming. If I had known this at the time, I would have gone a different insurer. In all my years of purchasing insurance, I have never had such rubbish service.
In addition, it is absolutely hopeless trying to get to them on the phone. It takes over an hour for someone to answer even when you call firs thing in the morning.
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Nowshad,
We’re very sorry to hear about your experience and apologise for the frustration caused. Please could you email your contact details to admin@gotyoucovered.com, FAO Olivia. I will look into this matter personally and investigate your concerns further. Thank you for bringing this to our attention, and we hope to have the opportunity to help resolve this for you.
Best regards,
Olivia at GYC.
Jayden was the call handler he was…
Jayden was the call handler he was brilliant very bright and chatty easy to talk with explained anything I was unsure of brilliant service
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Angelica,
Pleased to hear Jaden was able to help you make an informed decision on your policy! Thanks for the 5 star review!
All the best,
GYC.
Réponse de Got You Covered
Hi David,
Happy to hear Adil was able to help! Thanks for the 5 stars!
All the best,
GYC.
Friendly costomer service,very helpful…
Friendly costomer service,very helpful was impressed by the service
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Hezron,
Happy to hear Ridwan could provide a great service! Thanks for the 5 stars!
All the best,
GYC.
Excellent service the guy who dealt…
Excellent service the guy who dealt with me was a great lad
10 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Graham,
Happy to hear Wassim was able to help! Thanks for the 5 stars!
All the best,
GYC.
5 star review for sachin at got you…
5 star review for sachin at got you covered absolutely brilliant how he handled my issue, weeks and weeks back and forth with useless renewell team and sachin came and saved the day in a matter of hours.. thanks again sachin
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Kieran,
Happy to hear Sachin was able to turn your experience into a positive one! Thanks for the 5 stars!
All the best,
GYC.
I read all reviews of all companies…
I read all reviews of all companies before i join .after reading these reviews for GOTYOUCOVERED.COM i rather pay extra and go with a proper company than having issues in the future .
I will stick with my previous company Admiral Car Insurance might need to pay a annual payment instead of monthly payments but i know im in good hands and it only takes a few mins to get through to customer services to add change or add a temp vehicle on . these reviews are bad for this company sorry to say stay away
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi there,
We’re sorry to hear that you feel this way and apologise for your experience. At Got You Covered, we take all customer feedback seriously and are always looking for ways to improve our service. We’re proud of our excellent rating and reviews on Trustpilot, which reflect the positive experiences of many of our customers. We’d appreciate the opportunity to discuss your concerns further and see how we can help. Please feel free to contact using the form on our website to discuss this further,
All the best,
Olivia at GYC
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