Just got car insurance cover and was helped by a fabulous lady named Stella. Woh you deserve huge credit Stella your care and attention was wonderful. Your understanding of a terrible situation and pr... Voir plus
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Rang to sort my late mother's house insurance Matt Pearson is superb very helpful explained everything to me, even rang back as had found a better price. I would definitely recommend, brilliant servic... Voir plus
Such great customer service, they actually found my insurance cheaper than advertised. Really really helpful! Nick the guy on the phone was friendly, helpful and clear. Usually hate these type of call... Voir plus
I had a great experience thanks to Wassim Mouichi. He took time to understand what I needed, shopped around to find me the best price, and explained everything clearly. He was friendly, professional a... Voir plus
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À propos de l'entreprise
- Courtier d'assurances
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
Got You Covered is a UK insurance broker established in 2017. Based in Twickenham, we have a team of 140 employees and help customers across the UK find car, van and home insurance. We specialise in helping people whose circumstances can make affordable insurance harder to find. This includes car and van insurance for drivers with previous motoring convictions, past claims or a low no-claims bonus. We also arrange home insurance for homes at risk of flooding, as well as unoccupied, listed and let properties. Our work has been recognised across the insurance industry. In 2026, we won the Insurance Collaboration Award at the British Insurance Awards and were named Personal Lines Specialist Broker of the Year at the National Insurance Awards. We were also named one of the Top 100 UK Brokers. Got You Covered Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 771679. Customers can contact our friendly UK-based team by phone or through our website. We offer annual and flexible monthly payment options, with payment by Direct Debit or card. Whatever your insurance needs, our friendly UK-based insurance professionals have …Got You Covered!
Coordonnées de contact
Webb Ellis House, Rugby Road, TW1 1DS, Twickenham, Royaume-Uni
- 02038905160
- admin@gotyoucovered.com
- www.gotyoucovered.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Sarmad Iqbal was very helpful he helped…
Sarmad Iqbal was very helpful he helped with parts of the claim that I didnt understand he made the whole process easier
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Sarah,
Happy to hear Sarmad was able to make the whole process straightforward! Thanks for the 5 star review!
All the best,
GYC.
Customer Service was absolutely…
Customer Service was absolutely brilliant. The lady help me with all my questions, issues and understood my requirements. Just magic, she even gave me a discount with me asking. Made my day. Insurance is a nightmare and can be very stressful, but this experience was somewhat easy, its all clear communication and being coherent.
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Pardeep,
Pleased to hear Tiya was able to secure great price on a policy that meets your needs! Thanks for the 5 star review!
All the best,
GYC.
Réponse de Got You Covered
Hi Kenneth,
Pleased to hear our agent was able to secure a great deal on your policy! Thanks for the 5 stars!
All the best,
GYC.
Excellent service! Thankyou Rob!
Rob was so helpful and managed to get my rate down by £500 from the previous year! Everything felt really quick and he put me at ease.
Thanks Rob!
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Emily,
Happy to hear Rob was able to secure a great deal on your renewal! Thanks for the 5 stars!
All the best,
GYC.
Very good experience with them
Very good experience with them. Answered all questions and explained everything clearly and rung back a few times to keep me from having to wait on the line.
At the end of it I got my car insurance!
7 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Fozia,
Happy to hear Finn could provide a positive experience! Thanks for the positive feedback!
All the best,
GYC.
Absolutely awful service and misleading sales information
Absolutely awful. Would give them 0 if I could.
Purchased my car insurance through them using GoCompare. I was very careful to include windscreen and courtesy car (Guaranteed Vehicle Hire) cover.
I have now made a claim only to be told that the courtesy car is subject to availability but that it is not part of my policy. They did not tell me this at the time of purchasing the policy, which was required to be done over the phone, and are refusing to provide a vehicle. Apparently the onus was on me to confirm this, rather than them checking/confirming. If I had known this at the time, I would have gone a different insurer. In all my years of purchasing insurance, I have never had such rubbish service.
In addition, it is absolutely hopeless trying to get to them on the phone. It takes over an hour for someone to answer even when you call firs thing in the morning.
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Nowshad,
We’re very sorry to hear about your experience and apologise for the frustration caused. Please could you email your contact details to admin@gotyoucovered.com, FAO Olivia. I will look into this matter personally and investigate your concerns further. Thank you for bringing this to our attention, and we hope to have the opportunity to help resolve this for you.
Best regards,
Olivia at GYC.
Jayden was the call handler he was…
Jayden was the call handler he was brilliant very bright and chatty easy to talk with explained anything I was unsure of brilliant service
12 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Angelica,
Pleased to hear Jaden was able to help you make an informed decision on your policy! Thanks for the 5 star review!
All the best,
GYC.
Réponse de Got You Covered
Hi David,
Happy to hear Adil was able to help! Thanks for the 5 stars!
All the best,
GYC.
Friendly costomer service,very helpful…
Friendly costomer service,very helpful was impressed by the service
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Hezron,
Happy to hear Ridwan could provide a great service! Thanks for the 5 stars!
All the best,
GYC.
Excellent service the guy who dealt…
Excellent service the guy who dealt with me was a great lad
10 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Graham,
Happy to hear Wassim was able to help! Thanks for the 5 stars!
All the best,
GYC.
5 star review for sachin at got you…
5 star review for sachin at got you covered absolutely brilliant how he handled my issue, weeks and weeks back and forth with useless renewell team and sachin came and saved the day in a matter of hours.. thanks again sachin
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Kieran,
Happy to hear Sachin was able to turn your experience into a positive one! Thanks for the 5 stars!
All the best,
GYC.
I read all reviews of all companies…
I read all reviews of all companies before i join .after reading these reviews for GOTYOUCOVERED.COM i rather pay extra and go with a proper company than having issues in the future .
I will stick with my previous company Admiral Car Insurance might need to pay a annual payment instead of monthly payments but i know im in good hands and it only takes a few mins to get through to customer services to add change or add a temp vehicle on . these reviews are bad for this company sorry to say stay away
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi there,
We’re sorry to hear that you feel this way and apologise for your experience. At Got You Covered, we take all customer feedback seriously and are always looking for ways to improve our service. We’re proud of our excellent rating and reviews on Trustpilot, which reflect the positive experiences of many of our customers. We’d appreciate the opportunity to discuss your concerns further and see how we can help. Please feel free to contact using the form on our website to discuss this further,
All the best,
Olivia at GYC
Everything was explained in a efficient, friendly manner !
Everything was explained in an efficient, friendly manner.All questions were answered in an easy to understand way. It is an excellent service given in confidence by a friendly customer service representative.
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Janetta,
Pleased to hear Matthew was able to help you make an informed decision on your insurance! Thanks for the 5 star review!
All the best,
GYC.
Great service
Great service , very helpful and informative staff and got me the best quote out of all providers I had tried , highly recommend
Thanks
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Robert,
Happy to hear Anoj was able to secure a great price for your car insurance! Thanks for the 5 star review!
All the best,
GYC.
Brilliant service and quote
Brilliant service and quote. Everything was handled by the broker and also got a discount on my original quote, would definitely recommend to all.
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Umair,
Pleased to hear Luis was able to secure a great deal on your car insurance! Thanks for the 5 stars!
All the best,
GYC.
Réponse de Got You Covered
Hi Cameron,
We're always happy to help! Thank you for the 5 stars!
Best regards,
Olivia at GYC.
Very efficient
Very efficient telephone completion of house insurance. Questions answered and further contact by the company to the underwriter to clarify points raised.
As with all insurance brokers it’s if you make a claim that you really find out how good they are.
7 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi KC,
Thank you for the 5 stars! We’re pleased to hear you found our service efficient. We appreciate your trust in us and are here to help whenever you need us.
Best regards,
Olivia at GYC
Excellent and straightforward service…
Excellent and straightforward service happy with them!
9 octobre 2026
Avis spontané
Réponse de Got You Covered
Hi Sam,
Thank you for your lovely feedback! We’re glad you found our service straightforward and excellent. We really appreciate your support!
Best regards,
Olivia at GYC
I spoke to Finn Hamsher today to get my insurance sorted.
I spoke to Finn Hamsher today to get a new insurance quote. Finn was very resourceful and patient with all my questions about my insurance process. He was very knowledgeable and helpful with all my questions. Finn helped me to understand my insurance options and spent valuable time to get my insurance sorted. I really appreciate his support which made get a fair and reasonable insurance offer from Got You Covered. A big thank you to his expertise for today.
12 août 2026
Avis spontané
Réponse de Got You Covered
Hi Daniel,
Thank you for your wonderful feedback and 5 star review! We’re delighted to hear that Finn provided such helpful and professional service. We’ll be sure to pass on your kind words to him. Thank you for choosing Got You Covered!
Best regards,
Olivia at GYC.
Manhal alkrad
Hi
I am extremely pleased with the service I have received from this car insurance company. The whole experience has been excellent from start to finish. The staff are incredibly friendly, helpful, and professional, making everything smooth and stress-free.
I have been so impressed with their excellent customer service that I have decided to renew my car insurance for another year. I truly appreciate the way I have been treated and would highly recommend this company to anyone looking for reliable car insurance and outstanding customer service.
Thank you for your excellent service. Keep up the great work!
Manhal alkrad
30 septembre 2026
Réponse de Got You Covered
Hi Manhal,
Thank you so much for your 5 star review! We’re delighted to hear you’ve had such a positive experience with Rob in our renewals team. Your loyalty means a lot to us, and we look forward to assisting you for another year!
Best regards,
Olivia at GYC.
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