Grosvenor Mobility Avis 

Excellent product great customer relations fast delivery

Very professional service from demonstration to delivery

The representative arrived on time and was very friendly and helpful. The riser-recliner chair was made to measure and is sturdy, well-made and comfortable.

The new bed turned up at the prearranged time. It was quickly assembled and demonstrated and all packaging removed. Completed in less than an hour.
Our only disappointment was the inconvenience of an extended delivery lead time. It was quoted as 4-6 weeks but it ended up being 8 weeks. The excuse of bank holidays causing a works production delay was dubious, as there had only been one day bank holiday prior to the original delivery date.

Arrived on time set everything up and showed me how to use it
Very pleased

Excellent service delivery 10 out of 10 delivery boys 100% can't fault them they were great

I had Kevin Shaw visit me today and previous bad experience with a rise and recliner chair did a full demonstration and was very happy and professional and was happy to place an order. WOULD HIGHLY RECOMMEND!!!!

My husband and I approached buying a custom made riser recliner with trepidation but straight away we were put at our ease. The representative was professional and alerted us to various options which we would not have otherwise considered regarding my husband’s height and disability. We are very pleased with the chair and delivery was as stated when we ordered.

Fantastic company from start to finish, very impressed with their service. Cameron the sales guy who came out in the beginning and demonstrated the bed for us, he was fab, very professional. The people on the phone like Jo who answered any queries, the two guys who delivered the bed and showed us how to work the bed and took all the rubbish away.
We wanted the bed moved over and I phoned the next day and that afternoon someone came out and moved it for us! Brilliant local company and would definitely recommend them and would use them again.

We had been looking to replace two very elderly manual recliners for a while and after a lot of enquiries to a variety of companies we decided to approach Grosvenor Chairs. We had seen some chairs we knew would be cheaper from some companies but we now needed made to measure chairs that would suit our varied mobility issues for the present and the future. We have not been disappointed. Following a visit to demonstrate what Grosvenor could offer each of us and to take Individual measurements, we agreed to purchase two riser recliners and the order went in. We were given an estimated date that the chairs would be ready for delivery and that timing was accurate. The two fitters who came out to remove our old chairs and set up and show us how to use the new ones were EXCELLENT. At each stage we have been contacted by the Company to check everything was satisfactory. It has been a smooth, easy process and we are both extremely pleased with the comfort the chairs are giving us. RP

Great experience from start to finish. The consultant was on time and very friendly. I had a list of questions but didn't need to ask them as he explained everything fully. Loads of options we hadn't considered, and completely made to measure. We bought 2 riser recliners and they were delivered ahead of schedule. The delivery was very good, they removed our old chairs and fully explained how the new chairs worked and made sure we could use them properly before they left. We were a little concerned as they were a big outlay for us but the chairs are excellent, well made and very sturdy, so very good value for money. We could feel the difference to our old ones as soon as we started to use them. Only been a week but already couldn't live without them. Heartily recommend

came very quickly after our enquiry
Staff very professionable and knowledgeable
Extremely helpful.
It was delivered in the specified time and were very helpful and instructive

All staff were very helpful and the items were supplied on time

Salesman was honest and attentive to my needs. The delivery men were on time and were efficient and tidy.

On friday 22nd may guy came out measured bedroom for new bed problem was we needed it ASAP as my husband has terminal cancer, guy rang office explained stituation and office said they had one that had been used for a photo shoot as there normaly made to order anyway today thursday 28th may bed is installed guys were great efficient and did the job very well cant praise this company enough thankyou so much to all the staff they have been brillant in very difficult times

The two lads arrived on time They worked very efficrntly together and worked quickly. I am slowly getting used to how to adjust it to suit mei zIt is very comfortable Thanks to all the team

Excellent company to deal with! From the very knowledgeable first visit from Mark, the Customer service help, and the excellent delivery men Simon and James, who dismantled old bed and installed new one giving me full demo and explanation, in record time! Which was so appreciated as being mostly bedbound had to make myself scarce! Will report further when I've road tested bed more as only had 2 days.

Simon and James were very polite and kind. The beds that we ordered were built quickly and they gave us a thorough guide on how the bed works

It started off well, salesman came and had the speech and diagrams to show how great the bed is especially with those with nerve damage. Unfortunately, has not really improved wife’s way of life. The team that delivered the bed Simon and James were polite and very efficient. The reason for the rating comes down to communication from the company and within the company. We requested that delivery could be after 14:00. This is due to my wife’s health and a protected time for her rest. The company booked an 11:00 to 13:00 slot. I then tried to change this and asked for a call back if it was something that could be done. I did not receive any call back and ended up calling them again only to be told it will not be changed. Finally we ordered a bed rail, again to help with my wife’s condition only to discover they did not supply it when the bed arrived. We were then told it will be delivered in 48 hours again I had to phone to chase this. Overall bed looks nice and works well it is the companies communication between customers and the team that needs improvement.

Great service
Really helpful team with a lot of good advice. The bed is really comfortable and very easy to use.