I was pleased that I was able to speak to someone at the Hacking & Patterson Office and that I didn’t have to deal with an automated or chat box facility . Bradley dealt with my query and exp... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
1. Safety issues with gas main, reported 2024: No action 2. Security issue with main door, reported September 2025: Still waiting 3. Large cracks in masonry with potential for water ingress, rep... Voir plus
L'entreprise a répondu
We have had a chequered past with Hacking and Paterson managing our building historically however over the past few years they’ve provided a really good service. Based in Edinburgh we have Alan as a d... Voir plus
L'entreprise a répondu
Wish I could give zero stars. Charges, rising every year. Management fees, up over 10% every year. Service, invisible. This company literally gaslights its customers with an ever revo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hacking & Paterson Management Services, residential property factors in Scotland. Repairing, maintaining and insuring customers homes in Glasgow and Edinburgh.
Coordonnées de contact
Royaume-Uni
- www.hackingandpaterson.co.uk
2,6
Bas
352 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wrong bills on the H&P Quarterly Bills.
Wrong bills on the H&P Quarterly Bills.
Anyone else in a "Flatted Block Development" with more than one Block with several flats in each Block receiving bills from H&P that are not for your Block.
We cant be the only Development suffering from this !!.
Its only when H&P introduced the Portal we got to see an actual copy of individual bills showing details that we where able to confirm its not for our Block.
Now we wonder - did it happen before the introduction of the Portal ?
How would we know ?
15 septembre 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Dear Mr James,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
This lot repeatedly send confusing…
This lot repeatedly send confusing invoices designed to confuse clients,
I keep getting demands for payments that I dont owe and call them to sort it out,
They then tell me to ignore demands as I owe nothing, Then send red letters
SHOCKING COMPANY. They were MAIN reason for me selling my apartment, just to get rid of them.
4 septembre 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Fantastic service from the team and…
Fantastic service from the team and Sarah. Tbh we had an issue with our internal hallway fire detection system. Non operational lift door operation once detection was activated. We received our first quote it seemed exceptionally over priced and not in line with the repair requirements. All x 6 residents questioned it and straight away H&P took our objections seriously and arranged another quote. That’s the service and respect you need. It turned out to be a quarter of the price and fixed in days not weeks. We moved away from our first factor because of a horrendous 8 month wait on repairs. We’ve been delighted so far with H&P so keep up the great work.
14 août 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you for taking the time to offer a positive review of the service delivered by our firm.
We strive daily to offer an excellent service to our customers and it is pleasing when this is acknowledged.
Kind regards,
Hacking and Paterson Management Services
Hacking and Paterson Poor Service
I moved house in March 2025. Weeks later I was billed with a £250 apportionment fee which is apparently a fee for moving house for them to transfer details of the properties ownership. I was made aware that this was a new thing that they had introduced, however I was completely unaware of this.I disputed this payment for weeks/months, however after numerous emails and phone calls I got absolutely no where and ended up paying it due to threatening letters stating that if I failed to make the payment debt collectors would attend at my property. I had requested to speak with a senior manager to discuss the matter and I’m still waiting. Yesterday they got in touch again ( 5 months later) and said I still owed 51p. For anyone who pays factors to Hacking and Paterson just be careful because they clearly take you for every penny. I wouldn’t normally post a review on a page but the service was a disgrace and i felt it was only right to say something.
20 août 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Fraser,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
The poorest of service from this…
The poorest of service from this factor. Hidden fees, dishonesty, shitty attitude, no explanation. Avoid. Avoid. Avoid.
13 août 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Gillian,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Over charging V.A.T
Getting random bills getting charged £150 exiting fee when moving off estate so they can keep your deposit adding 2 or 3 months bills together and adding all up together even bills that have been paid and charging vat on bills that don’t even add up.
An absolute disgrace of a company and buyers should be made aware of this it not all rosey.
7 août 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Paul,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
I alerted Hacking and Paterson that the…
I alerted Hacking and Paterson that the lift in our building was not functioning and it was repaired the same day.
Excellent service.
21 juillet 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you for taking the time to offer a positive review of the service delivered by our firm.
We strive daily to offer an excellent service to our customers and it is pleasing when this is acknowledged.
Kind regards,
Hacking and Paterson Management Services
Terrible company
Terrible company, poor repairs, poor comms, over charge for everything and not to be trusted
4 juillet 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
I owned a flat managed by H&P for…
I owned a flat managed by H&P for nearly 25 years. They are not good, friendly but useless. Often repairs aren't done properly or quickly and they have no interest in helping owners to resolve problems if it takes any effort. Avoid.
30 septembre 2024
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
We are disappointed to learn that our performance has fallen below your level of expectation. We take this very seriously.
Unfortunately, without details of the relevant property concerned, we cannot locate any record of a customer experience fitting the comments in your review. We would like to investigate and resolve your concerns and ask that you email customerrelations@hackingandpaterson.co.uk
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
The reviews say it all!!
We have H&P as one of our factors in our estate which was instructed by the house builders for them to appoint a company to carry out factoring duties, sounds great in theory!!
For 5 years we have had problems with them, grass not being cut, not cut on a regular basis and also not fulfilling their contractural responsibilities. Phone calls and emails are met with excuses such as ‘managers are not available’ or everyone seems to be ‘new in post’. We are even directed to the H&P portal which is empty with no up-to-date information but they are quite happy to invoice you and take your money.
I have questioned the hefty management fee, asking how regular site visits occur and I was met with no response, it appears that they expect you to raise any concerns, which in my experience are dismissed. Management fees should be to manage a contract, the work being carried out ensuring that the service is to a good standard.
I am aware of many other homeowners who have also complained and now H&P are trying to say after 5 years the work in question belongs to the local council, the council don’t know anything about this, another shocking mis-communication it appears?
Given that at the time of posting this review 77% of reviews are one star, it really speaks for itself, I had to place a one star to post this review. Hoping that H&P read such reviews.
8 juillet 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
We are disappointed to learn that our performance has fallen below your level of expectation. We take this very seriously.
Unfortunately, without details of the relevant property concerned, we cannot locate any record of a customer experience fitting the comments in your review. We would like to investigate and resolve your concerns and ask that you email customerrelations@hackingandpaterson.co.uk
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
Very expensive for very little in…
Very expensive for very little in return! Numerous issues have been raised with the company from our development, inc having an owners meeting with them locally…this could only happen during work hours which meant very few owners could attend and we were charged for the privilege!
No price transparency even though owners have asked for a breakdown of costs
8 juillet 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
We are disappointed to learn that our performance has fallen below your level of expectation. We take this very seriously.
Unfortunately, without details of the relevant property concerned, we cannot locate any record of a customer experience fitting the comments in your review. We would like to investigate and resolve your concerns and ask that you email customerrelations@hackingandpaterson.co.uk
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
Robbing bbbbs
Robbing bbbbs after 10 year's paying all the bills on time they have the audacity to charge £250+vat ,£300 when I sold my house calling it a management apportionment fee absolutely disgusting, money for nothing booooh
1 juillet 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Angela,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Very prompt response from Paul McGee…
Very prompt response from Paul McGee from my initial enquiry. My mum phoned with a problem and he was extremely helpful.
30 juin 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you for taking the time to offer a positive review of the service delivered by our firm.
We strive daily to offer an excellent service to our customers and it is pleasing when this is acknowledged.
Kind regards,
Hacking and Paterson Management Services
Sorted an issue with my entry system
Sorted an issue with my entry system. Had an appointment booked quickly and at my convenience as soon as I was in touch.
23 juin 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you for taking the time to offer a positive review of the service delivered by our firm.
We strive daily to offer an excellent service to our customers and it is pleasing when this is acknowledged.
Kind regards,
Hacking and Paterson Management Services
Never ever use this company
Never ever use this company. Absolutely terrible and a nightmare to leave. They have you legally and you can't ever get rid of them.
17 juin 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Courtenay.
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Happy 12 months of financial freedom to me!
I sold my flat just to get rid of them! Happy 12 months of financial freedom to me! Best decision I have ever made. If you are still with them, condolences!
15 juin 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Catherine,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
thanks for the great service and…
thanks for the great service and special thanks to
Jack Bisset who has been very helpful and informative during the repair work.
24 janvier 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you for taking the time to offer a positive review of the service delivered by our firm.
We strive daily to offer an excellent service to our customers and it is pleasing when this is acknowledged.
Kind regards,
Hacking and Paterson Management Services
In short: crap
Over charging us, terrible staff (passive aggressive) and condescending and poor standards all round.
They also reported this as 'defamatory content'...so snowflakes at best, or desperate to silence the voices of the customers that they are overcharging.
3 juin 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
We are disappointed to learn that our performance has fallen below your level of expectation. We take this very seriously.
Unfortunately, without details of the relevant property concerned, we cannot locate any record of a customer experience fitting the comments in your review. We would like to investigate and resolve your concerns and ask that you email customerrelations@hackingandpaterson.co.uk
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
Lack of communication
Lack of communication, lack of works carried out within our development have resulted in grass pavements being overgrown and unusable. Have been trying to resolve this with our property manager for 12 months however we are at the point of giving up and moving on.
28 avril 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
We are disappointed to learn that our performance has fallen below your level of expectation. We take this very seriously.
Unfortunately, without details of the relevant property concerned, we cannot locate any record of a customer experience fitting the comments in your review. We would like to investigate and resolve your concerns and ask that you email customerrelations@hackingandpaterson.co.uk
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
Excellent, Speedy Service and excellent standard of repair. …
Hacking and Paterson factor our property.
We have a communal satellite dish.
We were not getting a signal to our Sky TV.
I telephoned Hacking and Paterson, and within an hour of my call, an engineer came out and confirmed the problem was with the satellite dish. However as the dish was on the roof, there was no access, so they would have to hire a cherry picker. We received a quote the next day, and within two days the repair was done.
Well done Hacking and Paterson for their speedy response, and also to the contactor they used.
I would highly recommend the services of Hacking and Paterson, as this is the type of service we received all the time.
26 mai 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you for taking the time to offer a positive review of the service delivered by our firm.
We strive daily to offer an excellent service to our customers and it is pleasing when this is acknowledged.
Kind regards,
Hacking and Paterson Management Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.