I was pleased that I was able to speak to someone at the Hacking & Patterson Office and that I didn’t have to deal with an automated or chat box facility . Bradley dealt with my query and exp... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
1. Safety issues with gas main, reported 2024: No action 2. Security issue with main door, reported September 2025: Still waiting 3. Large cracks in masonry with potential for water ingress, rep... Voir plus
L'entreprise a répondu
We have had a chequered past with Hacking and Paterson managing our building historically however over the past few years they’ve provided a really good service. Based in Edinburgh we have Alan as a d... Voir plus
L'entreprise a répondu
Wish I could give zero stars. Charges, rising every year. Management fees, up over 10% every year. Service, invisible. This company literally gaslights its customers with an ever revo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hacking & Paterson Management Services, residential property factors in Scotland. Repairing, maintaining and insuring customers homes in Glasgow and Edinburgh.
Coordonnées de contact
Royaume-Uni
- www.hackingandpaterson.co.uk
2,6
Bas
352 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Complete incompetence
Complete incompetence, law breakers, unhelpful, refuse access to information and ban people who complain.
25 mai 2025
Avis spontané
Lack of Contact Options Undermines Service
I found it extremely frustrating to get in touch with Hacking and Paterson. The email they sent was from a no-reply address, and there was no contact number listed on the invoice—which, to make matters worse, was incorrectly addressed. I had to search online just to find a phone number, and even then, I was left on hold for 15 minutes before someone answered. When I questioned the invoice charges, I was told I had to submit my dispute in writing to their Overseer Director—yet there was no clear way to do so, especially not via the no-reply email. Overall, the company makes it unnecessarily difficult to communicate with them, which is disappointing and telling.
9 mai 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
We are disappointed to learn that our performance has fallen below your level of expectation. We take this very seriously.
Unfortunately, without details of the relevant property concerned, we cannot locate any record of a customer experience fitting the comments in your review. We would like to investigate and resolve your concerns and ask that you email customerrelations@hackingandpaterson.co.uk
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
Réponse de Hacking and Paterson Management Services
Hi Andrew,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Great service
Great service, made possible by the diligent and conscientious Jack Bisset. Always helpful and gets to the bottom of issues.
1 mai 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Avoid at all cost
Very unprofessional “property managers” especially Andrew Grant, Bruce McKerrow and Lynsey Hutchieson. Misleading information given to homeowners on a number of times and as soon as this is challenged the “property manager” is moved and replaced with someone else. If you are with this factor, please ensure you never call them and always keep a paper trail.
19 avril 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Jacqueline,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Satisfied Customer
I wish to commend a Hacking and Paterson employee, namely Jack Bisset, for his attentiveness to requests I have made recently regarding my apartment building. I have had occasion to report a few problems in the last few weeks and they have been dealt with most speedily and efficiently. I tend to phone, normally, and Jack has always been extremely polite and friendly. On one occasion I emailed him my enquiry and he responded by telephone to keep me updated
17 avril 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Absolutely awful
Absolutely awful.
Zero customer care and seem to go out of their way to be unhelpful.
10 avril 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Colin,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Storm Damage Repairs
The estate being managed by Hacking & Paterson (H&P) is involved in remedial works following storm damage from January 2025. Hannah Rodgers (Property Manager) is the lead representative from H&P who is overseeing the works on behalf of property owners.
From the outset, Hannah has provided regular updates on the project and has effectively liased with contractors, third parties and owners. Hannah has made herself available to speak to,in respect of any questions and responds promptly to emails.
Hannah’s diligence, tenacity in chasing up contractors and communicating with owners has been first class.
Ms.Rodgers’ positive service delivery to clients, reflects well on herself and H&P.
9 avril 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Blocked Communal Drain
I recently suffered an ingress of sewage and waste water to my ground floor flat from a blocked communal drain. I contacted Callum Hoggan at Hacking & Paterson who advised me of the way to proceed with this emergency. I had to initially cover the cost of an emergency plumber but this was quickly refunded to me by Callum and Ryan at Hacking & Paterson. Since Callum joined the Company I find, as Secretary to the Residents Group, that a lot more residents are commenting on the improvement to the services provided, telephone queries are being dealt with timeously and in an efficient and professional manner.
21 mars 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
A pleasure to work with—always kind
A pleasure to work with—always kind, prompt, and professional in resolving any issues
31 mars 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Great Service from Callum & Team
Callum Hoggan has recently taken over as our new property manager. I have now spoken to & sent various emails to Callum which have always been dealt with professionally & in a timely manner.
Great work Callum & the team. Keep it up.
Shirley Watson
3 mars 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
I do not recommend
A typical, and often difficult corporate Factor with local residents. Only made worse when considering they were never even appointed directly by any of the current residents of my own development themselves. Recently, the Factor reduced the services previously received, and introduced additional fees (in the form of a Float) a major alteration that was neither agreed upon, appropriately consulted on, or legally signed off on. Factor then hid behind a wall of corporate silence as the public have come to expect. As always, 'the individual' is forced to simply accept the will of large organizations with other ideas and deeper pockets.
25 mars 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Jay,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Worst company in the world
Worst company in the world for keeping accurate records and transcripts it would appear. I sold a house and they were notified of my sale date, all fees were then paid up to that date. 4 months later they are threatening me with debt recovered for a property I no longer own for services I didn't receive. 3 weeks prior to the current threat, they actually sent me a refund as they over billed me for my final payment. A diabolical company who take no responsibility for their ineptitude.
20 mars 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Mark,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Great at cutting down trees and…
Great at cutting down trees and notifying you of your share of the cost. Awful at organising anything else that doesn't automatically fall into their catalogue of grass and tree cutting services. They'll just avoid dealing with it, even if it's in a hazardous state.
11 mars 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Rebecca Edinburgh
Rebecca in the Edinburgh office has been very helpful and efficient with an issue I have had this week. Thanks Rebecca!
5 mars 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Great service
I recently move home and paid my final factors invoice twice by mistake, just one phone call solved the issue and a full refund was promptly paid. I found the personnel at Hacking Paterson very helpful and keen to resolve my issue
17 février 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Dangerous Tree
Grange Estate - Dangerous Tree - Identified as Tree 257 - H&P Team manager applied for the necessary permissions to fell a dangerous tree citing safety on their relevant application form, which was of course swiftly approved by our local government planning department. Then, for some bizarre reason, same team manager decides it’s a good idea to offer all co-residents of the estate, the opportunity to vote on this “safety matter” rather than exercising his delegated powers of authority to simply just remove the tree on the grounds of safety & bill all co-residents accordingly (all boxes ticked & quotes to remove “dangerous tree” well within financial constraints as outlined within their terms of business), very bizarre. Of course, months later, said dangerous tree is still “hanging around” presenting same danger ! H&P have displayed nothing but utter incompetence in the way they chose to manage this “safety matter”, it’s very clear their internal processes & procedures are either, not robust enough to differentiate between general matters & safety matters. Or, simply, they have just not been followed. Haaa, & don’t get me started on their Formal Complaint Resolution Process ! The World Wide Web just ain’t big enough to handle that amount of data from one very dissatisfied customer.. So it’s off to the The Housing & Property Chambers First Tier Tribunal for Scotland I go - Don’t actually know what I’m paying H&P for if I’m being honest..
6 février 2025
Avis spontané
I reported the door issue to the…
I reported the door issue to the manager, she reply my email and arrange the guy come to fix it in a few day. She take a quick response and follow up.
17 janvier 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Excellent assistance from Callum
Excellent assistance from Callum. Helpful, polite and diligent in dealing with the problem presented .
28 janvier 2025
Avis spontané
Réponse de Hacking and Paterson Management Services
Good morning,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
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