Homebase - Bishop�s Stortford Avis 

When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they couldnt find it. So we had to go and get the item ourselves from the shop floor and bring it to the till for them to then process our online order.

Quick delivery!

The lady at the collection point was very friendly and helpful. Items ready in seconds

The lady at the check out, Maddy, was so lovely and friendly and made sure we had found everything that we came in for. Thank you !

There was some works taking place at the time in store, during my visit, and so everything was in different locations, which took me a bit longer to find what I needed and some other stuff couldn't find at all. But besides that, the store is making some good changes that in my opinion is great, like the new display for Christmas shoppers. Overall, the staff is always welcoming and nice and the lady at the checkout, Maddy, was so lovely that made me leave the store with a big smile.

Pip was really helpful, searched for the item that I could not find on the shelves to see if it was available or in stores and then went through the process with me to place the order.

Excellent service

Alan was very helpful and knowledgeable and patient with us whilst making a decision on paint colours.

Kevin helped us with choosing the paint we wanted for my room he was clearly very knowledgeable and helpful, the base we needed wasn’t in stock so he showed us many other alternatives and eventually we did choose an colour that was even better.

Claire on till was very friendly and helpful.

Kevin was super friendly and helpful.

Tegan was amazing … we had a little problem with some paint spilling and she was brilliant. So friendly helpful. She even managed to mix some paint that we had mixed back in 2016 !!!!
Wish all customer service was as good as Tegan.

James at homebase was great polite helpful big shout out to James for the help!

The last 2 times I have visited this store I have had excellent customer service.
When you ask a question they actually listen and go the extra mile to see if they can find out.
On this visit I was asking about a bar stool that I couldn't find online. Sadly, it had been discontinued.
David had an amazing knowledge of what was in their warehouse and was extremely helpful. He went out to the back and found 2 of the discontinued bar stools.
I was over the moon!
If only every company gave customer service like this.

Very quick and organised, great to have a strong man to take to the car

Great service.
Very friendly and helpful staff.
Could not have been more efficient.

Lovely friendly staff, and very helpful with collection and helping fit it in my car… well done and thank you

Quick and efficient online service and delivery.

got what I was looking for, served by a lovely lady at the till point called maddy