Humphriesshoes Avis 

First time I have used this company for an online order and cannot fault their service. Trainers delivered within 4 days of order exactly as advertised at a competitive price. Would recommend based on my experience.

Absolutely dissapointed. When I received my shoes 1 off them was damaged. So I sent an email to Humphries shoes. The reply was just a basic return the shoes or accept £8 of the price I paid £45.00. "KATIE" who dealt with my query was not a bit professional at solving the issue, there was no apology for the problem with the shoes her customer care skills were absolutley rubbish I'm surprised the company has any customers left with such attitude 🙄 I will never buy from here again and I certainly won't be reccomending to "ANYBODY" (Just for the record the shoes were for a very, very special occasion)

Better price than other, better-known retailers. Shoes arrived quickly and well packaged. Would recommend.

Ordered heavenly feet sandals delivered promptly with the addition of a returns label. Excellent service Will certainly use the again.

I had not seen this company before but the Clark’s shoes were very well priced so I gave them a go. Amazing. Sent with Royal Mail so arrived in perfect condition and quickly. Shoes as expected, really Clark’s and all the correct fitting. Also included was a returns from and postage label! Wonderful all round. Thank you.

Have used this company before, and received a 15% off offer, so ordered a pair of sandals in a different colour to some I had just bought from Shoezone - same original price. Very well packaged, don't think they had even been out of the box. Excellent service.

The shoes arrived in good condition, well-packaged with an undamaged, decent package, and were delivered promptly. However, it is evident that they have been used before (perhaps just tried on, as the shoes are in really good condition). The attached label inside has been rubbed off, and the soles have some dirt on them(I am sure that’s not from the bag), indicating that they have been worn for some time but not long. This is a little unpleasant, given the nature of shoes. Overall, it was a decent purchase for a pre-owned pair, but it's worth noting that they were sold at the price of new shoes (albeit with a 20% discount) at the shoe store.

Customers are responsible for the entire return process, meaning they must cover the postage and schedule the collection or hand it to Royal Mail office themselves. While this is not the most convenient arrangement, it is understandable considering the nature of family run business. The customer service responders quickly. Overall, it is still a descent purchase.

Great customer service, well packaged with Care, will be coming back!!!

Great work!!!

Excellent Customer Service. Bought a pair of kids shows online but sadly they were too big. Returned in exchange for smaller pair at no additional cost. Will definitely use again!!

Absolutely brilliant company. Firstly the Birkenstocks I ordered were £20 cheaper than anywhere else! Secondly, their customer service is exemplary. Kate dealt with my issue promptly and kept me in the loop with regular communication. If only every company operated like this. Please support family run businesses like these. So happy I found them. Thank you Humphries!

Do not buy anything deemed wide. They are not wide. Total waste of postage

I can't praise the customer service I received after a problem I had with my order. The problem was rectified very quickly and the lady I dealt with via email and on the telephone was extremely helpful and efficient.... the shoes were great too!!

Very impressed. My bright red Rieker boots were cheaper than anywhere else and were delivered very quickly in good packaging. The boots are beautiful and very comfortable. I will definitely use Humphries again.

Wow , what a fantastic company with great customer service . I ordered two pairs of Birkenstocks for myself and my husband both leather and a good £100 cheaper than other stores. I used next day delivery by DPD and I’m so happy with them . Spoke to a lovely lady in the phone who helped 10/10.
Will definitely recommend to others and will always use this company in the future . They deserve the business

Great company to deal with. Good prices, quick delivery times. We ordered a pair of shoes that didn’t fit and their customer service was quick and friendly to deal with for getting a replacement pair. Highly recommended.

Quick and efficient
Thank you

Couldn’t get my order through so called up and spoke to a very polite and efficient ‘human’. Bought Reiker boots and they are my favourite and cheaper than I could find anywhere on the internet. Fingers crossed all goes well with delivery. Update delivered on time and well packaged.

Had a problem.
Spoke to Laura at Alcester.
Laura understood , trusted me and actioned immediately.
Laura, you are a credit to your company , thank you Regards Julian

Great shoes at a great price. Delivered on time. Very pleased. Thank you.

Brilliant to deal with. Had previous issues with sports direct trying to get these trainers with not getting delivered. Humphries spot on. Bought them and received 2 days later with no issues. Will definitely be using again.