I had a complaint over a lease car being a week late in being collected. Although it took about two weeks to resolve, KINTO waived some charges that had been raised which was an appropriate outcome an... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I phoned through with an issue with my car and it was handled in a professional and courteous manner by Marc. Excellent service and response.
L'entreprise a répondu
I recently received support from Siobhan F at Kinto and the service was outstanding. She was friendly, efficient, and genuinely proactive throughout the whole process. What stood out most was her abi... Voir plus
L'entreprise a répondu
Beth was so helpful in what was a stressful situation for me. 90 miles away from home with a puncture and Kwik Fit saying they couldn't do anything until the following day. Beth checked other fitter... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Coordonnées de contact
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , Royaume-Uni
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4,7
Excellent
97 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lease of Toyota Yaris Cross Estate
We are about to take delivery on the fourth Toyota company car leased through Kinto UK. Thanks to your team who have been so helpful throughout the business lease process once again. Samantha Anscombe in Renewals and New Business has provided great customer service and has responded to emails and calls all along. Thank you!
30 septembre 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi John, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Réponse de KINTO Mobility U.K.
Hi Michael, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great experience with Beth at Kinto
Great experience with Beth at Kinto - clear communication and nothing was too much trouble. Made the whole experience really positive and would highly recommend.
3 septembre 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Kate, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
great customer service
excellent expereince! Siobhan Forshaw was a great help.
12 septembre 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Kam, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Kinto
I was very satisfied with the excellent service from Kinto, finding the whole experience smooth and the staff outstanding. I would recommend them without hesitation.
11 septembre 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Richard, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Best customer service
Recently got a car though Kinto and had a few questions and needed a few more documentation. A call to the customer service team and Siobhan F answered and was very helpful and quick I had the documents in moments and all my questions was answered. Even a question she didn't know the answer to she went away and came back with the answer. Best customer service I have received in a long time.
10 septembre 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Kirsty, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Customer Satisfaction
Kinto is used as preferred supplier for my company. I suffered a severe delay in having my vehicle retrieved following a breakdown. It took the recovery company 22 hours from the initial call until myself and vehicle arrived at the dealership. I contacted Kinto to advise on how unsatisfied I was with the way that the recovery company handled my situation. Siobhan Forshaw, picked up my complaint and started communications with me and the recovery company. Siobhan constantly kept me appraised of what communications were ongoing and next steps. Siobhan kept her promise of ensuring that the updates were timely, relevant and ensured that I was comfortable the whole way through my complaint process. I was extremely satisfied with the outcome of my complaint, ensuring that I received a letter of apology and a good will gesture. Without the intervention of Kinto and especially Siobhan, I do not feel that the outcome would have been the same.
29 août 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi David, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Réponse de KINTO Mobility U.K.
Hi Samantha, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Amie Morgan at Kinto in Portsmouth was…
Amie Morgan at Kinto in Portsmouth was excellent. Helpful, kind, efficient and reassuring.
The car was immaculate and the delivery was punctual and perfect
12 août 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Arabella, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Over charging, bad customer service
Despite my attempts to resolve this directly, the company has failed to address my concerns, and I believe the charges are in violation of the BVRLA's Fair Wear and Tear guidelines.
I have been charged a total of £440.00 for damages, which I contend are normal wear and tear on a vehicle that was well maintained. The charges are broken down as follows:
* Near Side Wheels and tyres Scuffed
* Near Side Door front Dent - Inspection Notes: Dent paint damage
* Near Side Door rear Dent - Inspection Notes: Dent paint damage
* Off Side Door rear Dent
* Front Bumper Front Previous paint repair - Inspection Notes: Dirt in paint/rippled
I have two specific points of contention regarding these charges:
* I had a previous scratch on the front bumper which was repaired through the company's insurance, not by me. The inspection notes state "dirt in paint/rippled," which suggests a fault with the repair carried out by their chosen repair shop. It is unjust to hold me responsible for the quality of a repair I had no control over.
* The other noted damages, such as scuffed wheels and small dents, fall within the expected range of normal wear and tear for a vehicle of this age and usage. My assessment, supported by several experienced colleagues, is that these charges are an overcharge for normal use.
8 août 2025
Avis spontané
I'm now into my 2nd lease with Kinto.
I'm now into my 2nd lease with Kinto, and I cannot speak highly enough of the team.
They are very responsive, proactive and generally great people to deal with.
24 juillet 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Jim, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Really pleased with the service I…
Really pleased with the service I received. The whole process was seamless and the staff I dealt with were fantastic. Would highly recommend using Kinto.
5 juillet 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Andrew, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great Customer Service…
As disheartening as breaking down can be and having issues with the car, I have to say after speaking with Kathryn Magee I left feel confident everything was in hand and with a smile on my grumpy face :)
26 juin 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Simon, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Loving my Kinto lease car
Loving my Kinto lease car, just hit the 2 year mark. Great customer service when I’ve encountered problems. Huge shout out today to Catherine in Driver Support for getting me out of a pickle with replacement tyres! She honestly went above and beyond - there aren’t enough Catherine’s in the service world!
27 juin 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Garry, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Huge shoutout to Siobhan Forshaw
Huge shoutout to Siobhan Forshaw, thank you for being the one to answer my phone call. Understood the challenge and got it sorted in no time at all, superb customer service.
27 juin 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Adrian, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Catriona for 10/10 customer services.
Would like to give a honorary mention to Catriona from the team at Kinto Mobility U.K as what a shining star for Kinto UK, that she is in customer services.
25 juin 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Chris, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Beth Higgs was absolutely great
Beth Higgs was absolutely great, she completely understood my issue, managed the whole process for me and got me booked in with Kwik Fit immediately, she was friendly and a pleasure to talk to - Thank you Beth!
13 juin 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Mrs Hersey, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Over the three years of my car lease…
Over the three years of my car lease KINTO have been a very straightforward organisation to deal with. Upon requesting an extension to the lease period the transition was seamless! All interaction was simple and positive
6 juin 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Peter, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Siobhan is AMAZING
Siobhan F was a pleasure to talk with. She understood the ask and knew the answers/solutions. More people should be like Siobhan
30 mai 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Lewis, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Efficient and helpful - new car request
Siobhan was very efficient and helpful, as well as being friendly and polite. Would recommend
29 mai 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi D, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
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