I had a complaint over a lease car being a week late in being collected. Although it took about two weeks to resolve, KINTO waived some charges that had been raised which was an appropriate outcome an... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I phoned through with an issue with my car and it was handled in a professional and courteous manner by Marc. Excellent service and response.
L'entreprise a répondu
I recently received support from Siobhan F at Kinto and the service was outstanding. She was friendly, efficient, and genuinely proactive throughout the whole process. What stood out most was her abi... Voir plus
L'entreprise a répondu
Beth was so helpful in what was a stressful situation for me. 90 miles away from home with a puncture and Kwik Fit saying they couldn't do anything until the following day. Beth checked other fitter... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Coordonnées de contact
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , Royaume-Uni
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4,7
Excellent
97 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had questions regarding a new company…
I had questions regarding a new company car i spoke to a lady called Siobhan she was a great help very quick response & the service i received was outstanding i would recommend Siobhan Forshaw to all.
28 mai 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Dom, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Réponse de KINTO Mobility U.K.
Hi Guy, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Siobhan was incredibly helpful and…
Siobhan was incredibly helpful and understood my frustrations. Everything was handled and support my questions. Called back to check on progress and wished me well in my upcoming nuptials. Thank you :-)
9 mai 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Jim, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Had a few hiccups but would definitely…
Had a few hiccups but would definitely recommend kinto to anyone
3 mars 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Alan, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great job and service
Great job and service. Nothing else needs to be said.
31 mars 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Mark, Thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service, We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Prompt response to my initial question…
Prompt response to my initial question and to my follow up questions.
28 mars 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Jason, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
I have really enjoyed my 3 year lease car experience with Kinto
I have really enjoyed my 3 year lease car experience with Kinto that has now ended, 1st a great deal to start on a great spec RAV Hybrid, what a wonderful drive. Then the level of customer access and hassle free billing has been fantastic dealing with a U.K. team. No additional fees on a parking ticket I got, no surprise costs and a small and acceptable end of contract cost due to some scratching in the boot beyond fair wear and tear. Speaking to sales about the next lease. Please keep your wonderful U.K. based team. Very happy customer.
26 mars 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Brunsum House, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Very good service
18 mars 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Rohit, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Réponse de KINTO Mobility U.K.
Hi Michael, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Overall a good lease firm
This was the first lease car we had.
Suggestions - Make the team workings smooth from a customer point of view- fewer calls / email especially when we need to get a repair done.
Secondly- the insurer used by Kinto was far from professional. Not sure which firm Kinto uses.
1 août 2024
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Dr Gada, I am glad to hear that you had a positive overall experience with KINTO. We are committed to providing excellent customer service at every touch point and I am sorry to hear that this was not the experience that you had with the Insurer. KINTO do not provide vehicle insurance so we would love to hear more about your experience so we can conduct an internal investigation. Please contact customer.experience@kinto-uk.com so we can find out what went wrong on this occasion.
Never again Kinto!
I have had several cars on lease over several years and never had an experience so bad on handing back the Kinto vehicle today. Usually the person does an inspection of fair wear and tear... not Kinto- it was an inspection involving zooming in with camera, two of them looking for anything they can literally charge you for. I have had the car 3 years and there's not a mark on it, i even cleaned it for them so it was in lovely condition. I was told there was a scuff on a wheel trim, seriously it was nothing but he said that will get charged. The guy that was doing the inspection was telling me i would get charged for no service stamps despite being advised these are electronic now. I have read so any reviews of Kinto making money off people at the end of the contract. I am currently shopping round for a new one and i will never go back to Kinto. Unless you are prepared to not use your car in 3 years and return it in pristine condition don't go with this company.
3 mars 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Hayley, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
Excellent service from the Lexus…
Excellent service from the Lexus service centre. The collected and returned the car having done all that I needed. Whenever I spoke to their staff they were always friendly and helpful.
19 février 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Alan, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Very good service
Very good service, flexible on lease terms when we asked to reduce the annual mileage amount
14 février 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Mr Johnston, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service, We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Steer well clear! - Have leased numerous cars with…
Have leased numerous cars with different providers. Never have i been charged for so called damage i couldn't even see in the inside of the door after having the car for 3 years. Their ridiculous rules on the condition of the car when handed back is a joke, and purely a money making exercise. I would NEVER use Kinto again.
23 janvier 2025
Avis spontané
Réponse de KINTO Mobility U.K.
Hi David, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
Ridiculous End Of Contract Charge
I entered a 3 year contract agreement with these guys and returned the vehicle in October. First their agent (inspector) refused to accept there were 2 keys - which I gave him and took a picture. Because one was a card - he said that is not a key. Then he got a microscope out to find 2 small bits of damage to the front and charging £180 !. The 2nd agent who collected the vehicle - could not find any damage at all - which would back up my assessment that it was fair wear and tear for a 3 year old car. NO ! BVRLA say they have their pictures (which they will not forward to me) and I have to pay. So unless you can keep your car in a garage and never drive it - don't use this company
11 octobre 2024
Avis spontané
Réponse de KINTO Mobility U.K.
Hi Paul, We’re very sorry to hear that your experience with KINTO did not meet your expectations. If you require urgent assistance or wish to escalate your complaint, please contact us at customer.experience@kinto-uk.com. We’re committed to investigating and resolving your concerns as quickly as possible.
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