Easy to order items. Competitive prices. Good communication throughout. Amazingly well packed to ensure no damage. 4 stars instead of 5 as Royal Mail was used and unfortunately they (again), left... Voir plus
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My first order, which was delivered by Royal Mail, arrived in a dreadful state! I sent photos via email and was quickly dealt with by a member of staff. He was polite, apologetic, and very helpful.... Voir plus
Great product but don’t pay for next day delivery, at the cost of £12 the order doesn’t arrive the next day and, when you email to complain about it, they ignore you. Use another company instead.
Couldn’t have been more helpful when trying to fulfil my order. Order came, wasn’t right, instant refund. Will definitely use again for more lighting needs
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All of the above
Delivered quickly
Delivered quickly , packed really well all the bulbs were ok when they arrived
Good product.
Very Helpful
We needed light bulbs that were unavailable anywhere else but Lampco were extremely helpful and patient and found exactly the right ones
Absolute con artist
Absolute con artist! Item is not as described, took over a week to get here, inferior product received, despite paying a premium!
It has taken them nearly two months…
It has taken them nearly two months just to dispatch my order (two bulbs they had in stock). They ignored my request to cancel the order and have been unresponsive. Avoid this company
First class
First class. Great price, communication & service. I explained to the James that my elderly neighbours were worried that common areas in the block were worried about lights failing. James got me the bulbs in quick order. Fantastic service.
I ordered the wrong bulbs.
I ordered the wrong bulbs but a phone call told me what I needed and on reordering I had a personal email confirming the new order. Callum has provided excellent prompt service. Unusually personal.
EXCELLENT FOLLOW UP AND AFTER SALE SERVICE.
This is the second time that I am making a purchase from The Lamp Company, the first one went perfectly, the second one was a bit more difficult because of stock shortage and post delays, however the sales team has done their best, answering my mails, and trying to find a solution and they did ! and even sent another parcel to make sure the order would be with me on time.
Efficiency at the highest level !
went the extra mile
I love their attitude and how welcome I felt. When I went back with a problem I caused, (I broke the mounting screws) they fixed it for free while I waited. Great service. It took a little longer than I expected but it was worth it. Craig
Order was delivered safely as soon as…
Order was delivered safely as soon as available.
Remember to tell customers there may be a delay in despatch if stock is not to hand.
Please do not use this scamming company
Please do not use this company, steer clear at all costs. I ordered 5 bulbs for £30.82 on the 19th Jan 2026 and when I mailed to ask where the bulbs were I got this email
Good Morning Steve,
You may have noticed when placing your order, that for this item it states - Stock due: Contact Us For Expected Due Date.
We therefore needed to get some more stock sent to us.
The stock has now arrived, and your order has been sent to the warehouse team to pack and send out to you.
Keep an eye on your email for any updates, as you will be notified once the order leaves us, and you will also be sent your tracking information.
I hope this helps.
Kind regards,
Callum
The Lamp Company
That was sent to me on the 23rd January and even though the stock was in, i’m still waiting and when I messaged again I was told that they had never told me that the stock had arrived but it clearly says that it had arrived and was being sent out.
It is now the 12th March, plenty of time for them to s
end them out.
If I could score a minus for the experience, I would.
I just want people not to deal with this scamming company The Lamp Company.
Terrible service
Ordered on site - had the lamp i wanted which no one else had - waited a couple of weeks as they had no stock - then an "alternative" arrived which I could have ordered on Amazon for a fraction of the premium price I paid - and they gave me some story that internet site says no stock - site was updated after I ordered - they say to send it back to them which is not worth my while - conclusion - in future I'll use Amazon
Good Service
Prompt response and delivery
Well packed
Well packed, item worked, delivery a little slow but grateful to get the item as couldn't get it in a shop.
They replaced my broken bulb free of…
They replaced my broken bulb free of charge without any delivery charges.thank you for best customer services
Poor customer service
Ordered and paid for bulbs from the website, should be 7-10 days delivery, told out of stock and offered alternative lower wattage bulbs, order not arrived after 15 days and several phone calls, staff were rude and offhand over the phone talking over me, so requested a refund. Will never use this company again
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